Home Services reviews in Jacksonville, Florida

TruGreen is the absolute worst... I believe in second chances and I gave one to TruGreen just to be let down again. Everything they said they would do to fix my yard has not worked or they are just spaying water on it. The weeds are still there and the Saint Augustine grass has not grown in as they said it would. I have more bald spots than a cheap rug after a cat fight. Never again TruGreen, I would rather give that money to the homeless every month at least I would get some sort of satisfaction. My neighbors all use a little Mom and Pop and their yards are amazing. I will be calling them today.

Constantly had to babysit them to come out when they were supposed to. This year they tried to rip me off and cut my prepaid service short. They spend 3min max from the time they arrive to the time they leave and dont get the whole yard. I don't have time to babysit your scrappy service. Did not renew service.

Fernando Bernales was my specialist today. Very helpful guy. Gave me good advice on what I needed to do fix up a couple bad spots on my lawn. A pleasure working with him.

They don’t adhere to no soliciting signs, invaded the neighborhood and were incredibly rude when asked to leave. This guy was rude and harassed me when they left the neighborhood. Worthless company, he told me he would wait for the cops to come and they and I could talk to his manager; then sped out through the neighborhood flashing obscene gestures out the window.

Had to have a technician come over to my property to address burnt and weeds on my lawn. I’ve been on the schedule with TrueGreen for over two years.

Our technician, Fernando has done a great job maintaining our yard resulting in many of our. neighbors requesting his services as they see the results in our yard!

Troy did an excellent job. He covered every area of the property and was very detailed with his application.

He is the most impressive of all of your service personnel that we have experienced. He takes his time and covers every area of the yard with precision. In my opinion, he would benefit your company more by becoming a trainer and mentor for new hires. He models excellence in his job performance.

I will recommend True Green to everyone. My grass was looking sad. I hire True Green at the end of summer last year, my grass is healthy green and strong. Give them a call.

I gave 5 stars because the technician was helpful and knowledgeable. However for some reason the person setting up the contract put NA on the left side treatment of my house. This is the worst side. I really do not understand why she did this.

After two years of using TruGreen My lawn was looking normal/acceptable. That changed when they treated it April 18th.

Naturally they never treat every square foot of the yard, so it’s easy to show grass they treated vs untouched sections.

The last treatment was overdone and burned the grass. Photos are of the middle of the yard versus a corner the guy didn’t treat. Both are well watered and exposed to the same amount of sunlight. The yellowing and spotting occurs through the entire yard. I’ve had three independent firms take a look and confirm it’s not disease, bugs or fungal.

There is no compensating for the damage, they only offer to correct it as many times as needed which I don’t think the grass could even handle at this point.

I'm really sad to have to write a bad review review about this company. I have used them a few times through the years and drop them due to poor service.
I received multiple text messages over the course of two days asking how was my service today. Because I was at work I check my cameras on my phone and the recording didn't show any service either day. I did make contact with TruGreen and ask for a return call from either my salesman or manager which now its been 6 days and no call from anyone.

Just know I don't like to badmouth any company unless its truly necessary but something is really wrong with there customer service.

Also, while I'm venting I did get a call from my salesman a few weeks ago asking if the service was working and I did have a couple of complaints.
The front and side of my property looks great and I think part of that's due to me fertilizing the yard just before they started working for me. The back yard still has dollar weeds and other weeds and I'm not so happy. So with that sad my sales guys said he would send a technician over to the house between 5:30 and 6:00 p.m. and they never arrived.

So if your looking for a company to keep your lawn looking healthy and green you might want to think about talking to others before you agree to using this company.

John L Ragsdale

Julian took the time to to go over the treatment and explain everything. He is a very knowledgeable person who I trust.
I can’t say that about previous techs

Specialist Tamarius B. is very professional and does an outstanding job treating my lawn with TruGreen Lawncare Services. I would recommend Specialist Tamarius B. to everyone that I know. BRAVO ZULU!

Mrs. Alesia Butts

I had this service for 1 year. They did kill some weeds. They call you every other week trying to up-sell you additional services. Their herbicides were sprayed on our rose bushes and moringa tree and it inhalatied them. I told them many times not to call and upsell. Since they started spraying we have been invaded by snails.

Great service, I agreed to $34.98 for my first service. Someone decided to do 2 services during my first service to apply Chinch bug and Potash, which is clearly covered in my first service so I was charged $90, what a SCAM!!!!! was not billed, was not discussed, had to find it on my bank statement.

James Fernandez was the Tech that Serviced our Yard today. As long as I've had TruGreen, he's the ONLY Tech that I can remember that has explained what product he is applying and what results I should see after the application. I Appreciate him and his customer service. It was very pleasant. I hope he comes back to service our yard again in the near future.

Terrible lawn service. They have handled our lawn fertilization, weed control and tree/shrub treatments. Weeds are out of control and my lawn has multiple fungus issues. I've been extremely patient with them but it continues to get worse. Don't make the same mistake I did. Use someone who is proactive and customizes a treatment plan for your yard.

We use the company for quite some time and we are very pleased with the quality of work. The specialists are very helpful and knowledgeable and always answer patiently to any questions we might have. Great customer service always ready to help. I highly recommend them.

First treatment today had Luis Toledo as my tech and he was informative and personable. Explained everything and gave me a full print out of my services.

I called to set up services, was told the plan am signing up for is $55 a month. I asked 3 or 4 times to verify the price and that there was no contract. They completed services and then I got a charge for $97. I chatted with customer service, they said “we are sorry if the information was misleading. We can credit you and make the charge $55, but you have to continue services with us”. I called the next day to cancel, the lady was rude, not even sure they cancelled my account. So I’ll probably be calling again soon.

NO OWNERSHIP OR TRU CARE - I had service for over 2 years. Always calling to report problems, they were never proactive. Different technician every time (high turnover) and always the same canned notes on the ticket. Yard slowly declined while in their care. Finally caught them billing me for service (lime) they didn’t do. They admitted they don’t do lime in the south. They refunded me $137 on a $634 lime and aeration service. That is $500 to aerate (poke holes) in the yard. The rental of this machine that you walk behind is $75/4 hours. It takes 50-80 minutes to aerate my yard.
Find a local service that sends the same people every time.