Home Services reviews in Jacksonville, Florida

I'm very pleased with my overall services with Trugreen.
From the Customer Service Rep. to the Technician. Everything is great.
My yard keeps looking better and better
Thank you again 😊.

Bad quality of service and unapproved jacked up charges:

I used Trugreen for almost a year. I prepaid for 10 services without trees and shrubs service. The service was okay initially but my lawn has degraded since summer. There are more brown spots continuing to expand. They also added tree and shrubs service starting July without my consent and started charging $85 additionally.

I called their representative but initially they denied to do anything about it. After spending more than 30 mins explaining the issue, they reluctantly said they will look into this matter.

Bottom line:
DO NOT use their services.

TruGreen has always taken excellent care of my lawn. I left them a few years back for a local company because of some questionable (but not unethical) billing practices. I went with a good local company, but they were bought out after a few years by Massey Pest Control, and the service became just… garbage.

Then I remembered that when I was with TruGreen, my lawn was always green with no bald or brown spots, so I signed up again. I got clarification on how billing works for some services, so hopefully there’ll be no surprises.

I “made up” with TG at the end of March (2024), and now after just 2 visits, my lawn looks as good as it ever did.

TruGreen is definitely my first pick for lawn health.

The TruGreen in Jacksonville is the worst company I've ever had to deal with. a year ago I put brand new sod down. Had TruGreen come in and now they've damn near killed the whole yard off. It's horrible what they've done to my yard and they're not responding to any of my phone calls so they can come fix it. Okay over the past few months TruGreen has been out trying to get my yard back to where it was. They have been out several times applying fungicide,potash,and fertilizer. The yard is doing better and the grass is coming back. There's still some dead areas,but they planted some temporary rye grass to fill in the bare spots until next spring when they will be out to replace the dead sod. I will update at that time. Waiting on TruGreen to come back this year and replace the St Augustine sod that died last year. They did seed the yard with winter rye grass but it will be dying off pretty soon. TruGreen sent the crew out to resod my yard today. The guys did an awesome job

TruGreen Lawn Care was a wonderful experience for me today. Fernando was very informative from the first minute he arrived. He explained to me what and where my problems were, as well as what he was going to do to resolve my current issues as well as prevent future problems.

They have literally killed half of our lawn. We hired them to help maintain and improve what we already had. I have no idea what they did but now we have to pay a couple thousand! dollars to sod and treat our yard. They claim to put down fertilizer and weed killer. All that's left now, in less than a year I might add, is dead grass and weeds. Please look at my photos and be warned.
Update: We had our lawn diagnosed with someone other than TruGreen. Apparently, we had some sort of lawn fungus and the constant fertilization was helping to spread the disease and was the exact opposite of what "we" should have done. It cost us $5,067.24 to have the damaged area resoded. This whole time no one from TruGreen said anything about treating anything. They just showed up, put down fertilizer, weed killer and said to water our lawn. All Trugreen offered was to have a manager come out and "assess" the situation. Too little too late. They are coming nowhere near my yard. It's already cost me too much.

I spent 20-30 minutes talking to a customer service person last week about the issues I have. On the call she confirmed everything. When the technician arrived his work order noted one issue. This is at least the 3rd time I have reported the same issues.
Customer Service is your weakness certainly not your strength.

I only leave truly exceptional or unacceptable reviews: we came to Tru Green in 2022, good service, until the technician diagnosed incorrectly, and parts of the grass died. On a good note, after 4 months of complaints, a manager finally fixed the issue with sod. Sine we moved into our new house, in Oct 2024, grass was in good shape until June 2025, again, the grass started to die. I waited for results for an additional 2 months, it’s worse. No one from the local branch will take calls for any concerns. I asked for a manger to stop by to look at the lawn, 2 days later a senior technician showed up, I specifically requested a manger to call me. I was blown off again. Finally, Friday after work, I called Tru Green for the 5th time (not to include 2 emails). Someone actually cared , however, a manger is supposedly calling me in 2 days, in the mean while, I received my 3rd notice from the HOA for the dead grass|. Still waiting to hear back from the Jacksonville FL local office. Terrible customer service! I’m sending photos now!

What a SCAM!

I prepaid for a full lawn treatment program in February and have been extremely disappointed with both the results and the customer service I’ve received since.

We were initially told that results might take a few months to appear, so we waited patiently. However, several months later, there was no noticeable improvement in our lawn. When we called to express our concern, TruGreen stated they would send someone out for a “respray.” Instead, they simply counted it as our next scheduled service — not an additional treatment to address the ongoing issues. This has happened more than once.

After multiple calls expressing dissatisfaction, we were finally told that a manager would come to evaluate the lawn. No manager ever arrived. Instead, TruGreen sent a new technician who was polite and even agreed that our lawn appeared untreated. He did not perform any service, as he said a manager needed to assess it first.

When we called back after this visit, we spent over 40 minutes on the phone before finally being transferred to call center manager, and received inconsistent and often dismissive responses. Representatives repeatedly assured us a local manager would contact us, yet no one ever has. Instead, we received a call from a “local representative” claiming to speak on behalf of the manager — which again resulted in no resolution or follow-up.

We were told the manager would call by noon the same day. That call never came. When I called back, the number routed directly to the national call center, not the local office as promised. The representative I spoke with contradicted prior information and dismissed our documented complaints by saying that since no “retreatments” were recorded, nothing could be done — despite multiple documented calls reporting dissatisfaction.

At this point, it feels as though TruGreen has made a consistent effort to avoid managerial contact and accountability. The lack of transparency, poor communication, and absence of visible results are extremely concerning.

Additionally, every service visit lasts only a few minutes, which raises doubts about whether the treatments being advertised are actually performed in full.

All we are asking for is transparency, accountability, and for someone with authority to properly assess and address our concerns. After months of being given the runaround, we have lost all confidence in this company and its service practices.

I would like to start by saying if I can put no stars, I would!!!

I’ve had nothing but horrible experiences with TruGreen. They are completely dishonest about the services they perform. Multiple times they claimed to have treated my backyard, yet our security cameras clearly showed that no one ever went back there! And even on the times they did, they wouldn’t treat the full square footage of the yard but still marked it as completed in our account, and of course, we were charged for it.

They use the same pre-mixed formula on everyone’s yard instead of customizing treatments, which caused major issues and damage to our grass.

The worst part was when they left our gate open after a visit!! Our dog got out, and we almost lost him!!! I had to run through the cold trying to catch him and ended up having an asthma attack from the stress and freezing air!!!!!!!! It was terrifying and completely avoidable if they had just been responsible enough to close the gate!!!!!

I’m beyond upset. TruGreen is dishonest, careless, and not worth your money!! Save yourself the frustration, money, and energy. We’re now having to replace and resod large areas of our lawn because of the damage they caused!!! They should pay to get the areas they killed replaced!!

Choose a company that actually does what they promise and respects your home, time, and safety.

I’ve been using TrueGreen/Chemlawn for years now, I trust them will all my lawn care needs. If I’ve waver had an issue they are quick to resolve it. Highly recommend.

I strongly suggest, do not trust them. The person you will talk to, will promise you the best lawn service but he is just doing his job. They gonna perform service after service every week & charge you for it, they gonna perform the expensive ones firstly so that if you cancel their services, it won’t affect you that much. They promised me a lot of things, told me that there will be gaps of 4-6 weeks between 2 services but they did rapid services & charged me for it. They did not ring my door bell, did not tell me about the service they gonna perform & later just automatically charged me, now i am asking for refund & all they are saying is ‘SORRY’, to all trugreen people, i am not growing a money tree in my backyard, my husband do a lot of effort to earn it & you literally did unfair with us.

Excellent service! The technicians are very helpful and listen to the needs of the client. They go the extra mile to make sure that everything is done correctly, thanks for going the extra mile and your attention for detail.

Update.. September 22, 2025

After initially reaching out to Truegreen regarding the damaged conditions of my lawn I was contacted by Dean one of their local supervisors. He came out to my home and attempted to claim my newly sod had a fungus he couldn't identify. I ruled out that false claim after advising him the white substance was actually Epson Salt that google suggested was good to apply on st augustine grass when attempting to recover damaged grass. He returned to my home a couple of times and applied additional applications to try and restart growth to my damaged grass. He advised he would revisit every 10 days until the grass recovered. His last visit was August 19th. I reached out multiple times to TruGreen to follow-up on assistance from Dean. This morning September 22nd the agent called and attempted to claim I was advised the grass wouldn't recover which was a false claim. As a disabled Marine Vet I'm totally upset after spending several thousand dollars placing new sod on multiple areas of my property that their chemicals damaged. I will pursue a lawsuit immediately against this company and owner!!

Before & After pics!!

I'm so tired of these companies egos knowing the service isn't covered. I can't attach photos of my burnt grass after the service appointment from TruGreen. I immediately contacted their customer service and was advised someone would come to my home to look at the yard. No follow-up or contact from TruGreen! I will follow through with canceling and filing a complaint as I just had new sod placed on my property

DSC
Disabled Marine Vet

My lawn was in a good condition before True green applications. I have called several times and they send a technician and a supervisor for an evaluation but as today I have not idea if they are going to be able to fix what they damaged. Attached are some pictures, so you can judge by yourself
Get someone else
Luis Diaz

The photos are of my yard before and after a year with TruGreen. I’ve been with them for almost 3 years and my lawn becomes more beautiful every spring. I now see my neighbors are starting to use their service.

Trugreen totally went down hill. My yard is a mess. First photo how it looks today (they did finally spray today). I called for several weeks, no one available. This is unacceptable for a large corporation. The first year of service was great. They had a manager change over went down hill. The second photo is my neighbor great yard by Julington which is great. Trugreen excuse this will happen in winter. This is not acceptable. The district manager needs to communicate with me.

Neil has been my regular guy for over a year now he is so professional and really cares about how the lawn is doing he keeps me update on everything he is doing and what I should do to keep my green and healthy lawn thanks Neil for a great job

Our lawn tech Zack always communicates with us! We have used Fairway Lawns for the past 4 years, and we still get comments from our neighbors about how great the front yard looks!

Fairway lawns is a great company. Reasonable prices and a great maintenance schedule. My Lawn tech, Neil, is very thorough and always explains what will be addressed on each visit. Couldn't be happier.

Technician showed up with wind gusts to 25mph. Had conversation that it probably wasn't a good day to do a service. He said he just needed to be careful not to over spray. He was gone in under 10 minutes