HVAC reviews in Jacksonville, Florida

One Stop Cooling installed both of my units at my home. The salesman, Richard was very easy to work with and responsive during the purchasing process. The two technicians that installed the unit, Danny and Adriel, were the most professional and hard working contractors I have encountered in long time. These guys were extremely polite, very mindful, and a pleasure to have around. They worked well beyond the time I have seen anyone work in order to get the unit installed and took a great deal of pride in their work. I really hope the company recognizes the quality of these two technicians they have in staff and rewards them accordingly. I highly recommend One Stop Cooling.

I replaced my AC unit thru the Costco rebate program.
My first experience with this Costco rebate program was not good. But Mic from One Stop, corrected out everything and now I'm really satisfied with One Stop's service. Mic from the management, he was so customer service oriented and he knew what needs to be done for the customer. Richie, he was a good/honest guy and he knew what needs to be done to finish the job and which way he can satisfy the customers. Mark and Hasan came out three times to install the AC unit into my house. First time they brought the wrong unit but it was not their fault. The second and third visit, they worked really hard just like working for their own home. Mark, he always took off his shoes when entered the house to keep the house clean even i didn't request it. Hasan he pulled out the entire bush instead of cutting the branches to place the outside AC unit, and he placed it back after his job. It was extra effort for him to install the unit.
Again, first time, I was disappointed a little about One Stop's service. But after working with Mic and Richie, they changed my mind and they really worked hard for the customer satisfaction.
By the way, I had a 13 seer 5 ton carrier 14 years old system with gas furnace and replaced with 20 seer 5 ton Lennox system which has a wonderful remote temperature controllable 7" screen, so quiet inside outside, saving lots of energy. Also getting the TECO and JEA rebates.
I like this Lennox system a lot. Based on the research, it seems like I can save lots of electric cost by upgrading 13 SEER to 20 SEER.
One more thing that I like One Stop's offering is, they provide 2 year maintenance service (I think the cost is already included in total cost) and I don't need to worry about at least two years.
It was a great experience doing business with Mic, Richie, Mark and Hasan. I sincerely thank you One Stop's effort to satisfy me and I upgrade my rating to 5 Stars!!! Mic, Richie, Mark and Hasan, they are the shining Stars at One Stop!!!

Tyler Kemp was extremely professional and very knowledgeable. He instantly put us at ease with our AC problem. We also appreciate how helpful Tina was getting Tyler dispatched and keeping us informed. As well assisting us with the warranty of our product. The most important part is this took place on a Saturday morning and within two hours of calling Tina we have AC on a hot day! Thank you Tina and Tyler.

Santonio arrived promptly and got the job done in a timely manner. Excellent work, awesome person very polite. He communicated to me what he had done and what we’ll need later on to keep our system working up to par. Thank you for a job well done.

We love reliable ducks, and Peter is great. He is our preferred technician!

We had a great experience with Shawn Gantea today. He was very knowledgeable and resolved our issue quickly.

Our condensate drain line was unknowingly buried underground near our outdoor unit. This issue was preventing our unit from draining properly, which resulted in the float switch shutting off the system as the water backed up. He was able to locate the outlet, clear it out, and extend it above ground, in a timely manner.

So glad I called Reliable Ducts: a most positive experience. My unit wasn't cooling properly. They were here the next day, on time.
Their technician was personable, patient and professional. He listened, then went to work systematically diagnosing my AC woes. He spent over two hours with me, all the while explaining everything. I learned so much.
I now rest assured my AC issue is resolved and I have found my new HVAC company.

The Technician is very knowledgeable and customer oriented. He checked every thing around A/C system. He found vibrational problem with condenser unit sitting outside

Technician did excellent work and was very professional. The communication with scheduling could have been better.

Santonio was very professional and extremely pleasant to work with, answering all my petty questions. He did a thorough job and made recommendations for ensuring the quality of our AC unit. Highly recommend.

Mitchell went above and beyond, he was very thorough and addressed all of our concerns. Great customer service. Thank you!

To add to this review, we have had the pleasure of working with Chris and now Wes. This company fixed a two year old problem that was created by the company who installed our AC during the new build in Mattamy Homes in Pablo Cove in 2021. We have signed up for their twice a year service and so glad we did. Thank you RD for your help and professionalism.

Luis has to be one of the best AC techs we have had. He is very knowledgeable and professional. Do not hesitate to call Reliable and schedule today.

Everyone we’ve worked with at Reliable Ducts Heating and Cooling have gone above and beyond our expectations! Kyle was our sales person and he was wonderful in explaining everything to us. Anthony and David were the techs that came to install our new unit and they were amazing. They worked so hard all day and I am grateful for their craftsmanship! This company is very professional and they make sure the job gets done right. We’ve been staying cool ever since Reliable Ducts came into our lives and we are very happy customers! HIGHLY RECOMMEND 🤩

I did not think service like this still existed. Reliable came the next day to work on our system. Discovered the issue after some troubleshooting and stayed until it was working properly. Very reasonably priced.

Had a bad leak from our AC drainage pipes. Piter came out quickly and took the time to find the original source of the leak and repaired it very quickly. By far the best technician we’ve had using Reliable Ducts. Would recommend asking for Piter when calling to ensure amazing service!!

Had some issues with my system cooling. Eric D came out to take a look and he fixed it within 30 minutes! Smooth and easy process.

Very kind and thoughtful, he was thorough in explaining my issues! It’s hard to find employees like him. If you take care of your employees they will always be there for you, and I believe he’s one that you can count on!😊

Chad Brooks was a pleasure to work with. He helped us figure out quickly and easily why our A/C unit wasn’t cooling properly. His recommendations and treatment for the issue worked perfectly and we couldn’t be happier. He provided excellent customer service and was very professional. I definitely recommend Chad for all your future A/C issues and concerns. Thank you again Chad and Reliable Ducts.

Words can not express when greatness walk in the room. William Davis knew just what he was doing after we looked and talked about my situation. You can't beat experience no matter how you try. He gave me future security comfort in my home.. And he is not only Smart but he is a Kind people person 🙂💛!!
Thank You William & thank Reliable

Anthony and Ryan arrived on time and installed a new Heat pump A/C unit today. They were professional and competent. I can recommend Reliable Ducts to anyone who needs their A/C unit serviced.

Reliable Ducts did a great job installing our new AC. They were efficient , professional, timely (next day install), courteous and better pricing than every one else we consulted!