HVAC reviews in Jacksonville, Florida

We recently purchased a townhouse in Jacksonville. It has two levels and the upstairs was very uncomfortable while the downstairs was cool.

We called NorthPort, explained the problem, and set up an appointment. A technician, Jon B, came by on schedule and analyzed the problems. He fixed the problem right away but noted that the damper was not working right which was preventing adequate cooling of the 2nd story.

A part was required and a second appointment was made to install the part. In the meantime, the temporary fix worked and the 2nd story became usable right away. On the 2nd visit, we had a new thermostat with wi-fi capability installed as well.

Jon explained the problems he found, answered my questions patiently, and did a great job.

The NorthPort team made it easy to get our HVAC up and running quickly. My initial contact was with Alen S--who provided a quote and suggestions over the phone. He always followed through as promised and made suggestions that made the repair process easier and less expensive.

As a result of this experience , we contracted for a maintenance contract to keep the unit up and running efficiently!

Great team and adapt to your needs. Understand correctly where each vent and return should be placed. Very receptive . Glad to be working with them .

Chris was fantastic! He helped fix my AC problem quickly and efficiently. He was honest, detailed in his explanations, and communicated clearly throughout the entire process. I really appreciated that he didn’t try to upsell or push unnecessary services—just straightforward, reliable work. Highly recommend Chris if you’re looking for someone trustworthy and skilled!

I can’t recommend this company enough! Our house underwent major mold remediation, during the process we did 2 quotes for new AC ducting, when we submitted them to our insurance the adjuster came back and said they all seemed excessively high, they recommend we call North Port for a 3rd quote and to see if the other pricing was fair. I am so grateful that we found them. They saved us several thousands of dollars and were able to start right away! They were by far the best contractors we worked with through the mold process. Everyone was so polite and professional. Alan and his team went above and beyond.

My property management company recommended NorthPort and I am so thankful I called! Chris Flynt was the technician who solved my problem and saved me $1200.00. The company I was using told me I had a slow refrigerant leak, which was not true and wanted $1600.00 to test. I found that unacceptable even after assurances that their best tech to my call.

Had extremely reasonable estimate for installation of complete 3 ton system. The technicians arrived at 9 the next day and finished before 3 extremely professional. And x extremely polite and respectful.
This company is the and one and only I would recommend to anyone I know to have AC. And heating work done.

Excellent experience! To say my new AC had been an issue for a couple of years is an understatement! I had had Snyder out there 4 times and the original company that installed it for the home warranty replacement twice over a 2 year period. No one could figure out the issue or would patch fix it to have it only break a few weeks later. Someone on property suggested NorthPort because they do a lot of AC's for Esplanade. So I gave them a shot. They found the issue and had to replace some major parts. They handled getting the parts through the manufacture warranty so it only cost me labor. AC purrrrs like a kitten and cools the way it should! They are my go to without question for AC/heating system needs.

Our compressor went kaput and my contractor recommended I call North Port. They had the part in stock and had someone out to install it within 24 hrs. This was after we had been waiting with no air con for 5 days for the company we used in the past to get back to us. Needless to say, we will be switching to North Port and using them exclusively moving forward. Highly recommend!

Northport came and installed a new unit and did a duct cleaning for me. Being that my unit is in the garage it is visible to myself and anybody that comes over. The install looks like something you would see in a magazine and I have even got compliments from guests about how awesome of a job they did. My house also breaths better and just even smells cleaner from the duct cleaning. Amazing customer service from the first phone call to the competition of the install. Highly recommend!

Three years ago, my A/C unit was poorly installed by a former neighbor and A/C repairman I'd known for many years. It has been a nightmare from day one. After two previous repairs and a recent 10-day outage, a friend suggested NorthPort Heating and Air Conditioning.
Their team, particularly Toby and Chris, provided efficient and rapid service. Toby scheduled my appointment, and Chris quickly came out and replaced the evaporator coil, restoring my A/C within hours. Unfortunately, another cooling issue emerged the following day. I called Toby, and Chris quickly returned, discovering a ruptured line caused by a poorly brazed joint that was from the initial installation. Chris repaired the leak, and my A/C is now working flawlessly. I can't say enough about this company, they quickly jumped in to help someone in a desperate situation and followed through until the job was done right, even making follow-up phone calls to ensure that I was satisfied with the repairs. They are extremely professional, and the price was right. I highly recommend NorthPort Heating and Air Conditioning. Thank you, Toby & Chris!

Great technician, arrived on time. Very thorough and answered questions. Showed me what was wrong, and fixed the problem. Same day as when I called it in!

I was so impressed with the diligence, honesty, and expertise of Adam and the other technicians that came to evaluate our air conditioning problem. They worked hard at resolving our issue and provided great service at a fair and reasonable price!!! I highly recommend them!

I am adding to my review of several months ago. This is the second time I have called North Port for Air Conditioning service and continue to be very impressed with the professionalism of the staff. Chris diagnosed the root cause of our problem and quickly and efficiently solved it. He went above and beyond to resolve the issue. He was exceptional! Thank you so much for your service!

Northport Heating and A/C and Steve were fantastic to work with! They were reasonably priced, professional, and truly caring throughout the entire process. It’s rare to find a company that combines great service with such genuine customer care. I felt confident in their expertise and appreciated how they took the time to explain everything clearly. Highly recommend!

I highly recommend North Port Heating and Air Conditioning company. From the intake call with Alen, to scheduling my first service appointment over the phone, to 2nd appointment with Chris who was the most professional, knowledgeable, patient, and overall amazing technician ever everything was top notch! One can tell that this company is ran by amazing individuals and that is evident by how their team members interact with their customers. I highly recommend them and they have a lifetime customer in me! Thank you so much!

Chris provided great service and resolved a/c unit issue. Very professional, efficient and friendly technician. Have been using North Point for a number of years and always pleased with their service.

I am writing this review to warn others to get everything in writing.

My issues occurred across two separate visits:

1. First Visit: I specifically requested a check of my attic ductwork attachment to the vents. The company sent a technician who was completely incapable of even accessing the attic, rendering this requested service impossible. Furthermore, the technician noted that my AC coils needed cleaning. This was documented on the service recommendation (I have a photo of it). There was no mention of the blower wheel needing service.
2. Second Visit: I scheduled a follow-up specifically for the coil cleaning. The technician performed the work. It was only upon receiving the invoice that I discovered an extra $200 charge for a "blower wheel cleaning." The justification on the bill was "per recommendations from last visit," which is simply untrue. This service was never recommended to me and I would’ve remember being quoted 830$ vs 595.

To make matters worse, a week later, I received a call and text from a technician saying they were "on their way" for an appointment I never scheduled. I was at work and completely unprepared. This shows a serious failure in their internal scheduling and communication systems.

I had the most gratifying and pleasure to do business with NPHAC and they're hands down. These are my go to guys as I have a couple of repairs and everything is A1 OK. I look forward in getting my whole new system when its time. Nothing but 5 🌟's from me. Thanks. NPHAC.

Daniel was so thorough and helpful. He found a buildup and got it cleared. He showed me a better way to change our air filter. I really appreciated how detailed he was; it was clear that he cares about doing a great job. Thank you so much!

Highly recommend NorthPort! I used them to install new duct work and their pricing was the best! They were able to get the work done quickly and even came back that same afternoon to repair our AC at the last minute. I will definitely be using NorthPort for any AC needs in the future!

I had an excellent experience with Northport Heating and Air Conditioning, specifically with Daniel. He came to clean our AC system, which had a buildup of pet dandruff, and did a fantastic job.
Steve arrived right on time, was very professional, and went above and beyond to make sure everything was thoroughly cleaned and running efficiently. He took the time to explain what he was doing and made some helpful suggestions for future maintenance.
The service was high quality, fairly priced, and left our system working perfectly. I'm extremely satisfied and would 100% recommend Northport Heating and Air Conditioning to anyone needing
HVAC service"

We recently switched to NorthPort for all our AC/Heating work after receiving a recommendation. Chris is awesome! He promptly diagnosed and repaired the AC unit which was about to go down. Saved the day! We are only using NorthPort moving forward....