HVAC reviews in Jacksonville, Florida

❌DO NOT USE❌
Contacted this company on 9/23/25. Came out promptly to an ac that wasn’t blowing cold. So called experts told me all I needed was a ‘contactor’. Paid them. AC worked.
2 weeks later, faced same problem of not blowing cold. Tech came out and now pressure switch is bad, system has no Freon, and other internal parts are bad. I believe the so called ‘experts’ sabotaged my unit by ignorance or negligence. Either way, hiring this company has cost me more money to get my ac working.

Update: Was contacted an hour and a half after leaving this review by a person who said he was the owner. This person called and explained that he had read the reports from technicians and believed that my ac unit experienced two separate incidents - basically making a pathetic attempt at absolving his techs and company from any liability. He even made a sad analogy about going to the doctor for ‘cancer’, then going back because one broke his leg two weeks later…

That’s when I exposed my wildcard and told him that I do not live in Jacksonville and the ac unit hadn’t been used since I was there last and I left town about 45 minutes after his techs serviced the unit (basically the ac hadn’t even been turned on or used since his techs dealt with it two weeks prior). So I asked him, “you want me to believe that in just two short weeks of no use, and after your initial techs left a report of no leaks or any other issues, that my unit now has absolutely no Freon because of a leak and additional parts that have gone bad in two weeks and not even turning the unit on?

He said “Yes. The two problems are completely not related to each other.”

I told him that I respectfully disagree and ended the call. The new tech that came out even stated that the initial guys screwed up (I was lucky enough to record this and the initial techs). Absurdly, he even made a pitch at selling me a new unit as if I’d do anymore business with this horrible company (he told me they’d deduct the cost of the first visit).
But instead of the owner calling me with some viable solution (and I wouldn’t have wanted much but a working ac), he reached out in hopes he could misinform me and get me to believe these things just happen. I happen to own 4 homes in Florida and I’ve repaired many units and even bought replacement units 6 times in the past. AC units do not develop Freon leaks and bad parts after two weeks of no use and a video and report of techs stating that my Freon levels were fine. The owner has absolutely no accountability.

But in the spirit of consumer advocacy, I’m lucky enough to have a wife that’s a civil litigation attorney. We have no problem spending the $295 filing fee and researching case law at night that will keep someone from this company making court appearances for the next few years. Even if we get nothing, they’ll spend more time and money defending this suit than if they had just been honest and done rightful business. And a default judgment if they choose to ignore would be even better.

I’m a business owner of 26 years myself, I know how simple it is just to do right by folks - the owner of this company chose not to.

I encourage more people to take this route instead of pompous owners pissing on us and calling it rain.

⭕️ Will post audio files of initial tech that said ac was fine except for contactor, and the last tech telling me of Freon leaks and bad parts⭕️

I am truly impressed with everyone that works for this company including the owner!

It first started with a call from Josh. Our air conditioner had a leak in the outside condenser. It was a cheap 5 ton by Goodman that cost us $2500 for both indoor and out door units. Our regular maintenance AC company told me it would be $3k just to repair. They wouldn’t be able to work on it for over a week. My mind began to consider all of my options. Our regular AC maintenance company introduced me to Josh with Cool R Us. He felt I might need/want some other options to consider since our home now has spray foam in the attic and our needs shifted towards a better unit than what we were used to before.

Should we repair or replace? Should we get a cheap unit? Should we get decent unit? Should we get a high end unit? UGH!

There are lots of choices to consider choosing air conditioning. Josh arrived just 30-45 minutes after our first phone call. I instantly felt that with Cool R Us that I was in good hands.

Josh arrived, he asked us our wants and needs and began to make a system that would work extremely well in our home. Trane it was. We chose Trane’s top of the line variable speed units- indoor and outdoor.

Cool R Us notified via text message when they were arriving on both the removal and installation day. On 1-7-2023 the technicians were prompt on a Saturday morning, coming 30 minutes early. 👍🏻

The day prior to the new unit being installed Cool R Us came to remove just the air handler so we could do make some repairs to the closet it was in.

This company went above and beyond my expectations with the install and how it looked in my closet. I honestly feel NO OTHER COMPANY would have went as far as they did with the install. Even the owner came out and worked his but off out in my attic making sure everything was perfect and I mean perfect.

We can’t say enough about how good this install went and we are glad we had the pleasure of doing business with CoolR Us.

Thank you very much!

Josh and Michael arrived on time and on the same afternoon that I placed the call! They were friendly, polite, knowledgeable and answered all questions simply. Michael explained that I might be covered for parts by Carrier. Both answered my questions about price and process with the covered part from Carrier. Josh came in and thoroughly explained and answered my questions related to replacing instead of repairing.
I even received the figures within 30 minutes of them leaving my home.
They earned all five stars +!

Cool R Us is the real deal. We manage 6 rentals and after being landlords for about 15 years and going through a bunch of AC companies that wouldn't show up, would leave my tenants without AC after they broke it, would try to insist on expensive repairs or replacements that turned out to be BS, these guys are a breath of fresh air (pun intended).

We use them for annual maintenance at all of our properties, have never had them reschedule or leave a job unfinished and are almost always available within 24 hours.

Service is great. Technicians are knowledgeable and go above and beyond. Communication is top notch. These are the guys you want to use.

Very professional and quality work. I got a brand new unit installed and they were quick, clean and very friendly. Their prices are good and they use Trane which is a trusted brand. Really happy with the results and will use them forever more!

2 UNITs thoroughly checked and a sensor replaced by Abdul Ahad Ahady. Like CoolRUs because techinician shows up when they say they will, no 4 hr window wait times! Communication is great.

We had our old (broken) HVAC system completely replaced with a high efficiency Trane system by Cool R Us. They did an excellent job removing old system and installing new. They were on time, thorough, neat and had the new equipment fully operational and tested within a day. We're very happy with our new HVAC and Cool R Us.

We later had Cool R Us add blown-in insulation to our attic to bring it to R49 and they did an excellent job with this too.

They were great! Came on time, worked diligently and answered any questions I had, cleaned up. You wouldn’t even know that been here except for my new quiet unit. I would recommend them to my family and friends for sure!

Cool R US, Inc. was referred to me by my brother and sister. Excellent service and fair pricing. They replaced one of my two units. It started around nine and was completed with the installation around 12. But when testing the unit, they found a leak in the copper wiring in my home. The owner sprang into action and sent two more technicians (one of whom was his brother) and copper wiring to run from the attic (a two-story home) down to the new unit outside. It was a long day for those guys, but they remained professional throughout. There are many air conditioning companies in Florida, and what sets you apart is how the owner conducts himself and the quality of people he hires. Cool R US, Inc. hits the mark. I will, hands down, be using them to replace my 2nd unit. Julian, George, and Skerdilajd, thanks again.

4-19-25 Well, these guys did it again! I needed my 2nd unit replaced, and they sent one of the best technicians, Vase "the Man" Gjoka. He is very technical and is detail-oriented in any job he's involved in. I had to work that day, and my teenage kids were out of school. But when I saw who they sent, I knew I had nothing to worry about. Vase's exact words to me were "this is my house today until you return". Needless to say, when I returned at noon, he had everything set up perfectly, complete with photos of the steps he took to reassure me that no steps were skipped and that attention to detail was prioritized. Thank you, Vase. The people who own and work for Cools R Us will maintain its position as a top-tier HVAC company in Jacksonville.

11-13-25 This week was the first time this year we hit 28* in Jacksonville. So I ran my new downstairs unit on heat for the first time. It worked great for the first 24 hours. When I got home, the unit had no power. So I called Cool'R'Us for help. They came out on the same day and fixed the short that was interfering with the unit. All in about 20 minutes, with no charge. Needless to say, I was never worried about the situation because I already knew who I was dealing with. Consistent professional service.

Excellent HVAC service from start to finish. The technician arrived on time, diagnosed the issue quickly, and explained the repair clearly before starting the work. Everything was completed efficiently, and the system is running perfectly now. Very professional, knowledgeable, and respectful. Highly recommend.

Hey we had a tech come out yesterday and they said there was no vibrations and they couldn’t get the unit to make the noise we were complaining about. We had a work meeting and David’s adult daughter was here and I can’t call today to see what was actually done yesterday but could you please watch this and tell me why this noise is happening? Sometimes it makes a slightly different noise that stops if I touch the ?battery pack??? What’s happening, help?

So impressed with the customer service by Josh and sorry I didnt use them the first time. I had an AC system installed in my new home by another company and had nothing but issues on top of the faulty equipment so I had Cool R Us come out and replace it all. What a difference!! So happy with my new system and have no doubt it was done right and that I actually got what I paid for. Thank you!!

The technicians that came were friendly and polite! They were right on time as the text message said they were in route and would be at our home at 1pm. They knew their stuff, explained to us in laymen’s terms so we understood. They did a complete test of the whole A/C unit, even when they found out the blower was a problem. They gave several different options for a solution so we had a range of choices! I appreciate the fact they were available and able to come in less than 24hrs when we called. Professional and so glad they came highly recommended! Will continue to use in the future and would recommend to anyone who asks.

Another great experience with Cool R US.
Had an issue with one of our A/C units at work. One of their teams was there within an hour to troubleshoot and fix the problem.
I've been their client for over 12 years both at my house and veterinary office and that by itself speaks volumes.
They have proven themselves over and over again providing great service at competitive prices.
Probably one of their best features is their willingness to troubleshoot a problem in such a way to minimize clients cost, and if possible to avoid unnecessary costly repairs.

In hind-sight, I understand all the 5-star reviews. My advice: Get a second opinion, or at least tell Cool R Us that you are calling someone else too so that they behave accountable, honestly.

A few months ago Cool R Us gave my wife professionally acting service with a quick appointment later to replace a bad outside unit fan motor and several quotes for a whole new machine. There were choices: a quick cheap fan motor fix of $1000ish or decide to replace the whole unit. We had a big decision to make.
Later, I returned home facing more nights without AC in the hottest months. I called a second repairman.

The second repairman found the AC working perfectly. The old AC started up as if the second tech were Jesus.
In reality, Cool R Us had repaired my machine with a universal motor-run capacitor, but left it in place by accident, secretly leaving the unit repaired but turned off. About the reported bad fan bearings, the second tech said that the fan was a quiet as usual . . . and that if the Cool R Us tech said the bearings were going bad, then he "must have had x-ray vision."

With grace and not being an AC tech myself, I could allow that the Cool R Us tech didn't know he had fixed the unit, making him sound innocent but ignorant, a less-skilled AC salesman.

In this case, even without the second opinion, I could have turned the machine on myself if I had tried, but I trusted. If the Cool R Us tech had taken the time to take his "money-maker" universal capacitor with him, then I might have bought a $10k unit to replace an old but perfectly good machine, instead of paying for a quick capacitor replacement.

Of course, I will need a new AC soon, but Cool R Us was angling too hard to be the one to sell it to me, even making me suffer a few more nights to force me to make the new AC decision. For the hot sleepless nights, I am still angry.

Family owned and the installation team was outstanding. Sales department was very helpful and provided my family all the options to include payment options which was very helpful. No pressure from Joshua. I am definitely go back to Cools R US for my next AC project. I found them thru a word of mouth from my co-worker. I hope this will help.

From start to finish, I had an amazing experience with Cool R Us in replacing my A/C units. The service representative and the installation crew were awesome along with completing the job way ahead of schedule. Prior to leaving my property, the crew explained the system, warranty, and how to set/operate thermostats. Additionally, they made sure the work areas were clean and the same as when they arrived. Thank you, for sending me a well rounded and knowledgeable crew. I will definitely pass along my experience to others who are looking to replace their A/C system. Awesome job!

I called Cool R Us based on a recommendation I found on our community portal and so happy I did. They had a service technician out within a couple of hours and diagnosed the problem quickly. The technician explained everything and provided an estimate. What I really appreciated was he verified the part needed was under warranty so the cost to me would only be labor. The technician returned a few hours later with the replacement part and had my system back up and running that afternoon.

Since the installation of my new AC two years ago I only had good things to say about Cool R Us! Great customer service, good communication always and reliable service. Thanks so much for quick response always. Hope we can continue working together.

Paid over 10k for a new system 2 years ago. They came out and did routine service and the less than a year it stopped cooling efficiently. It was supposed to save money in my electric bill, it did not. Called them a more than a few times to come out and look at it bc it wasn’t cooling very well. They told me nothing was wrong and to move my air filter away from my thermostat. Dealt with the hefty electric and continued to run the ac… Now winter is brutally cold and the heat isn’t working right. I didn’t continue to pay money for a labor warranty with them bc of the unanswered problems, so they charge $125 to come out for diagnostic.

So, we went with another company and they found wiring from installation was wrong, and two parts need to be replaced for the system. Less than 2.5 years and it’s been nothing but issues but they won’t help unless you give them more money with a service plan. Really disappointed.

Cool R Us has done an outstanding job installing and servicing 2 systems for my home! Every member of their team, from the ownership to the sales people and the technicians to the staff in the office is has been professional. they quickly and thoroughly answered any questions I had throughout the entire process. I would not hesitate to recommend them to any friends or family.