Plumbing reviews in Jacksonville, Florida

Extremely poor service. Owner loves to yell curse and scream at the customers. Read the other reviews. This isn't the first time this person has done this. NOTICE HE'S NEVER WRONG. Owner answered the phone drunk and it wasn't even noon yet!!! Promised a 30-day guarantee on his work then didn't back up his word. Do Not Do Business With This Person!!!

If you look at the other reviews on here you will see the OWNER LIKES TO YELL AND CURSE AT PEOPLE. THIS IS BECAUSE THE OWNER IS A WEAK MINDED ALCOHOLIC. HE IS A "TELEPHONE BADASS" WHO IS NOT BRAVE ENOUGH TO YELL AND CURSE AT SOMEONE IN PERSON. Extremely weak man reliant on external substances. The work is consistently sub-par. Travis and Joe do the job correctly about 50% of the time. Plenty of other plumbers in Jax that do great work for the same price THE FIRST TIME AND YOU DON'T GET YELLED AT. BEWARE! Not a good business! Notice how run down and trashy the vans look. Read other reviews DO NOT USE! Time and money wasted. Unreliable service.

The guy didn't want to change out my drain, even though that was the main reason I asked beside clearing the drain. I also wanted a full clean in the main drain, but he said no I didn't need that. I was not happy with him. Was just ready for him to leave. He did unclog the drain in the tub.

I just got the best service from Econo of any kind from any company ever. I called on a Sunday and the job was done in less than an hour at an unbelievably low price. The guy that came to my house was a total Rockstar at his job. No lie..WOW!

We contacted Econo-Rooter to help resolve a slow tub drain and provide a quote for a showerhead/faucet combo replacement. The technician, Travis, was professional and knowledgeable. He explained possible options in detail and provided quality service. We are pleased with the stoppage being cleared and showerhead/faucet replacement service!

I called for an estimate on a job, the driver showed up early and I had another company here to give one also. The manager at this place called to tell me I was not courteous and it was rude to have another company here and that they did not want my business.. it was rude and I could not believe the way that "man" spoke to me. I will never use this place again. And after leaving a review I begin to get calls from a private number and when I answer I'm told if I learned how to use Google, then I hung up. There was ONE other company here not several. You're aggressive ness shows why you have
a bad rating... then I'm told they have lawyers looking into it?? Into what?? Cuz I leave a true review? These are the kinds of people that come back and break into your house after they've finsh
services. I'm being stalked and harassed now after leaving my review. They keep calling from a private number. I'm actually scared he's going to come to my house and hurt me. The way he spoke to me. I'm scared.. I guess every bad review is a friend of mine. Lol. No wonder all the reviews are the same.. learn how to type, talk and spell... its actually normal to get more than one estimate. I'm glad I did, you are horrible..

I called to get information on a kitchen faucet installation. I truly am unfamiliar with the process and asked a few questions. I was totally going to use their services, but needed some reassurancing. However, the guy who answered the phone was snarky with a sarcastic tone. Not how you should treat potential customers. The phone interaction alone with the guy who answered the phone would detour anyone from utilizing their services.

Joe came and cleared our washing machine drain. He’s been here before for main line cleaning. Super nice guy! Quick, efficient, effective, and professional. Thank you very much! You guys have the best prices around.

Refused to do the work requested. Insisted on entering House when all i wanted was for them to use the roof vents and clear the downstream pipes out. Said he had to come inside, which is not true and I am not going to risk my sister's life so he can look at a sink

I was willing to pay if what I asked them to do if it worked or not

Added: I was instructed by my sister to not let anyone in, as she has a health condition, the job was to snake out from the roof vent, nothing else was required, I am sorry your company was unable to do this simple job. Maybe add to your company's info that you will not do requested work if you find it too hard

And you were not here three days ago, making stuff up now? Why are you lying about this? I live here too and am here at any time my sister is here

More added: If I could I would now give you zero stars for being a liar.

I'm a landlord and I've been using Econo-Rooter for over 15 years and I always get good service fair prices on all my rentals. Highly recommend!!

I don't know why they've only got 2 stars. Not my first time using this company, and it wont be the last. Straight forward pricing no strings attached. Called on sunday 3pm... service call completed by 340. No more standing water in the sink! Thanks Econo-Rooter!

Run!!!! If you're thinking of hiring this company!! We hired them and the damages and mess they left behind was TERRIBLE!!! The Owner will not admit to fault nor reimburse us for the damages they've done. The tech that came out to do the work brought a helper with him. And the mess they made was horrible. The helper even admired my home yet he disrespected it by damaging door frames, leaving some kind of marks on my blinds, doors and walls. That will not come off!! They even left a dirty hand print! Wanna bet if I had one of them place their hand on it, it would match! And I had just painted that room! One of the marks the helper made on the door frame we all know he did!!! Me, my husband and both employees saw him bang into the wall with the bottom of the machine!! The tech even told him to be more careful and the Owner still says it's not his responsibility. They also didn't cut down the bolts on 2 toilets, so they sent the same tech back out, had him cut them down and put the caps on. He also took pictures with his cell phone to show the Owner "because that's what the Owner wanted" and the Owner still says it's not his responsibility. When the tech came out he asked us "not to hold this against the company". The tech also said that "now he could fire his helper because he was tired of him damaging things". The helper is suppose to look around and clean up and the tech admitted that he didn't look over the job to make sure nothing was ruined. Again, not the Owners responsibility!! I will NEVER deal with this company again and I will make sure my friends don't use them either. They were recommended to us by another plumber we've used, his number is getting trashed too!! Next time Roto Rooter will be used. Also, I was a bit surprised when this company only accepted CASH or CHECK, hmmm!

Call Roto Rooter or David Gray Plumbing. Much better work and better customer service. They’re also BBB accredited which Econo Rooter is not, for good (or maybe bad is the operative word) reason. The owner’s replies to customers who have given him a less than great rating will tell you all you need to know. Nothing is ever his fault or his responsibility. Be warned, you don’t want to deal with this company.

Very rude on the phone. I asked if they were open (it was 5:00 on a Friday afternoon) and the man said “we aren’t taking any more calls today” so I asked about the next day. His very uncaring sounding response was “well yes we are taking calls tmro”. I said “you don’t sound very excited about it” and he immediately said “mam, if you’re going to be rude about it” and hung up.
I’m old and have a lot of issues (as most people do now days)….I can’t tolerate rude, especially when I will be the one paying THEM.
Would never use!

FOLLOW UP:
Sir, in response to your very incorrect reply…..a “dispatcher” did not answer the phone. It most likely was you, the Owner. I was not “arrogant” but because of the disgust sound in your voice, I said “you don’t seem very excited about it” in response to you saying “we will be open tomorrow”.
You, sir, with all due respect, are very rude. I expected, at the very least, some professionalism, even though it’s the end of the day and I realize you may be tired.
We all are. There’s a saying, “Until you’ve walked in my shoes, don’t tell me how to tie my laces.” Practice it and others will afford you the same courtesy.
Thankfully, the next person that I spoke with was very courteous and helpful.

We had a slow drain line from our master bathroom. It was clearly the 4" line feeding out of the master bathroom as all appliances (sink, tub, shower and toilet were slow to drain). We called Econo-Rooter and they came the same day (good). But, as soon as the plumber got in the home, he raised the price from $129 to $159 (immediate up-sell!) because he said the $129 was for a shower and not a "4 inch main". Then, he starts telling me if he has to remove the toilet it will be another $75 (another immediate up-sell). I simply asked him to leave. Note, I'm an engineer, have held a Florida General Contractor's License and have worked in the construction business since I was a kid. I understand the business and what it costs to work and have a profitable company. I also support local small businesses. I did not have an issue with $150 to clean a line but they already were at $160 and up selling. That business practice is distasteful to me. To remove a toilet, snake a line, install a wax ring and reinstall a toilet takes a few minutes for an experienced plumber. The entire process would be under 1 hr and they are at $159 plus $75 = $234 for 1 hour of work. That's very high not to mention the up selling is just simply ridiculous. I'd recommend you avoid a company with these business practices. There's nothing economical about Econo-Rooter!

By far the best customer service I have experienced since moving to Jax!!! So I was tasked with the "honeydo" list since I was off for the day. We had been calling around and it seemed we were getting rediculouse pricing on plumbing issues so I called Econo and asked when I could get someone out to check our water heater. The boss said "right now". Within 30 min the plumber was at our house. Gave me the quote for the heater, not what I wanted to hear, but Mr. Travis was very detailed in his explanation. You could tell he and his company had a since of integrity and dont appear to be the type of business that would take advantage of people. On his way out, I asked could he check the toilets because every now and then I heard drips from two of our toilets and Rotorrooter quoted us 225+ per toilet. He was firm in saying the price per hour and that it wasn't a "quote" for that but the price was the price, nothing hidden. Because my husband had already purchased the material and because of Mr. Travis was honest and professionalism I decided to see when he could fix them. He said let me draft a ticket and call in to see if I can do it while I'm here. Well he did the work, did it fast, and explained what he was doing while he was doing it. Now the other reject companies need to take a lesson from Econo -Rooter and there needs to be more Mr. Travis's representing their company and doing quality work.. Thanks so much. Moving forward this company has our business as long has we get the same Tech/Plumber or the same Great work! Thanks again...

Econo-Rooter did an awesome job fixing my toilet. The gentleman was on time, and was quick to fix the problem. He was very patient, and took time to answer some questions about another problem I am having. I will use Econo-Rooter for any other plumbing issues that I might have. They are a very good company, and will be honest with you. They are not out to rip you off like most companies around here. Thank you Econo-Rooter for a job well done, and for renewing my trust!

First they get you to sign a contract are they want do any work for you. I really thought I could trust this company. My brother had used them several times since 2014. They really did scam me. $525.00, 3hrs work. Did not fix problems. PLEASE, PLEASE never
Sign............Yes, they installed the smallest clean out I have ever seen but they did not solve the problem. I did sign a contract and I stated that. That's why I am pleading with some of you out there, PLEASE, PLEASE DO NOT SIGN ANY FORM, because they put price on it knowing full well I need the work now, but I thought this business would adjust the price and do what was right. I was told if they came back out I would be charged again. I'm a 82 year old handicap lady that was taken advantage of. OWNER was very, very rude on the phone. My brother and I did not deserve to be talked down to the way he did...

I had waited from noon to 4:30 for another rooter service that had said they would be there at 2:30 to clear my clogged drain in the tub. The other company could not tell me how longer it would be just that they were running behind and it could be 2 more hours from 4:30 when they last updated me.. I then called Econo- Rooter and asked if they could be there within 30 minutes. They called me back within a minute and said they had a plumber on the way. He arrived within 10 minutes and had the drain cleared promptly. They do only take cash or check

I asked for someone to go to a rental property I have to unclog a drain. When they showed up they said they could not preform the service because they could only deal with the owner not the tenant, I asked why and they said because they need payment before doing work. I said sure I can go ahead and pay over the phone, they said they only accept cash. So I got in my car and drove to meet them. Called again when I arrived because no one was there and they said they would be back shortly, waited and wasted my time waiting for them to return. When I called the company to ask them when they were coming back out they said the business isn’t worth them coming back out and hung up on me. Will never use them for anything plumbing related.

Travis went over & above to clear my sewage line. He ran the snake repeatedly to locate & clear the line in my 60 year old system. I called Econo-rooter when my first company could not come at the last minute. They called back and came out right away on Sunday afternoon. I was very pleased with the work and would highly recommend them.