HVAC reviews in Longwood, Florida

After finding mold on the plenum box, Tiki replaced it perfectly. Tiki’s technician was punctual and professional. I’m happy with the service provided and highly recommend Tiki by Wilco!

The tech came out and was very professional. He was very thorough during the visit and answered any questions that I had.

Very Disappointed , spent $1100 to get AC recharge and diagnosis, they still couldn’t figure it out, they suggested to replace lines for $2400 or a new system for $12k

Charged a diagnostic fee even after the girl said if we did the work they wouldn’t charge, then when given the second quote was told initially from the $1100 I spent $500 of that would be put towards the repair and they didn’t honor that either

Technician had minimal experience spent a lot of time on phone with boss to overcharge me

And kept refilling ac thinking it would hold until next time they could come

House was 90 degrees, called a company on facebook they came installed new lines, brand new complete system with 10yr warranty for $4200

I’d definitely get a second opinion, just because they have a logo on a shirt and truck means nothing!

I can’t thank Tiki by Wilco enough! I have a rental property in Orlando and had an emergency late at night — a broken AC system and water flooding. I called multiple 24/7 companies, but only Tiki by Wilco answered the call and actually showed up. They came out at 10:30 PM and took care of everything, saving my tenants from a disaster. Truly reliable and professional — Tiki saved the day!

My service was not completed today because I wanted to go over everything,the technician was very good at explaining everything and he was very professional,thanks for the time spent with me I will be contacting the company again in about a day or two further services

Andra came by and did a routine maintenance to my A.C. System. He seen that my U.V. light was out and made repairs. He also Check my out side unit, and it was good. Thank you Andre for your great excellent work and Great customer service. The Morris family

Amazing service!!!. The guys showed up really fast and helped me offering the best experience . Very kind and polite person guiding me through the process. Special thanks to Wilco/Tiki air that save my day and made everything possible.

Pretty terrible experience with Wilco or Tiki or whatever they are (probably just bought out by private equity group or rebranded to get away from bad reviews). Please read this review if you are considering using them and are not knowledgeable about HVAC as they will try and take advantage of you.

Lightning struck outside our home, causing a surge that damaged a few things. Our AC was also not working, so I called out this company. A technician showed up pretty quickly. He was very friendly but seemed very unprepared (he had an impact driver and nothing else to start). He went up into our attic to try and diagnose the problem (trying to use the flashlight on his impact lol. I let him borrow a nice flashlight which he decided to keep). I went up there with him to let help him with the light since it is dark.

Before he opened the handler, I told him that the breaker to the handler was on. He said that was fine, opened the handler up, and immediately got shocked. He then said I should turn the breaker off. Once that was done, he found a fuse that was blown and replaced that. I turned the breaker on and the thermostat turned on and the fan/blower in the handler started working. It then quickly stopped working.

The tech said "ok I know what the problem is". He talks to someone on the phone for a while and then tells me "ok so the issue is that your blower motor is completely dead. You need more insulation in your attic because your blower motor runs non-stop which is really bad for it. Luckily your handler is still under warranty, so the part is free and it's only like 800 dollars for us to replace it! You also should get more insulation blown in. Also there is a connector that is damaged that connects to the blower motor" This was really surprising to me because I've always read that a properly sized unit should not turn off and on a lot, as this puts more wear on the parts.

He then brings me a quote for 6000 dollars to have new attic insulation blown in, blower motor replaced, and to replace the wiring that was damaged by the power surge. I asked him how he knew the blower motor was bad since we both saw it work and if the connection is bad then how can he tell the blower is bad. He couldn't really answer except for telling me I needed more insulation in my attic 😁.

I was very frustrated at this point so I asked if we could go back in the attic and he could show me the blower not working. We go up there, he puts the connection back together and the blower starts working right away. He says "woah! It wasn't working before! I'm glad we double checked!". So now he tells me that we just need to replace the wiring and they'll come back Monday to fix it. I go to pay him for the diagnostic and his little iPad asked me for A TIP?!?!? I really was surprised by that. The entire process was about an hour and a half.

I had another AC company come out who was able to, in about 15 minutes, diagnose the problem (wiring damaged by the storm), fix the problem (just trimmed and stripped the damaged wiring) and had my AC running again.

Really disappointed by the whole experience with Tiki Wilco or whatever. They were very clearly trying to take advantage of me, asked for a tip for the service of trying to take advantage of me, and took my flashlight (I won't say stole since it was probably an accident).

Call this company only if you want to be ripped off!
They arrived quickly but the experience was infuriating from that point on.
I was told that I needed a volt pack, hard start kit, Contactor and double capacitor. The last 2 would cost me $450 each. I was concerned when the specialist went from insisting that I needed all 4 to slowly backtracking on almost all of his original assessment. Things went from being detrimental to the operation of the system to being optional and the price for the contactor was also eventually reduced. The company that ultimately fixed it said that I only needed the capacitor and it didn’t cost anywhere near $450. I did pay the $99 service fee so I feel like they still won. It’s been 2 weeks of 90 degree weather and my AC is working fine but no thanks to Wilco aka Tiki 247.

Miguel was incredible. He handled the issue quickly and gave me several options that wouldn’t break the bank. Hard to find a reliable and responsive AC person in Florida. I just found mine. Would tell anyone call them first.

I had some concerns about my unit. The very nice gentleman Dwayne Randolph came out. He was very pleasant he took time to explain what he thought was going on. I really appreciated being treated with respect. I look forward to working with them again in the future.

Technician James was determined to resolved my issue with the heater cutting off and on and going from hot to cold and tripping the breaker off. I appreciated him very much he worked long hours on the system changing out different parts checking all the wire connections, switches, for two days. I am very happy and appreciated with the service, patience they had with me and they worked with me on the bill . Thank you from the office staff. Leslie , tech James owner Mr. Williams. They have been servicing my family members for many years !! Great job!!🤩

I called last night to schedule service because my A/C wasn't working. The lady scheduled me for an appointment for today at 8AM. No one showed up and at 8:45 AM I called to cancel my appointment and was told "you're appointment was at 8AM?" I responded yes, and they said ok. No answer as to why no one showed up, no apology, no option to try to remedy the situation. That's not the customer service we are used to with this company, who we've used for years. I do know they are under new ownership so, that's very telling.

Tiki / Wilco did a great job repairing my AC! Dwayne was super friendly and they were able to get in a special order motor over the weekend. They were prompt and everyone was very kind and followed up to make sure it was working correctly days after. I highly recommend them and Dwayne!!!!

We’ve been using their service for years and they have always taken care of us. Irdi has been amazing. Thank you Tiki !

Today's new air conditioner install by Tiki 247 Air Conditioning by Wilco was impressive. I received a text at 8:45 this morning with notification of who would be arriving at 9:00 am. As scheduled, Luis arrived, introduced himself and got to work. Shortly afterwards, Irdi arrived with the new unit and joined Luis. Together the guys made a great team. They worked together communicating and assisting each other as needed throughtout the enire install. They were polite and friendly keeping me in the loop along the way. It was an extremely hot day and not once did they complain or delay the process. At the completion of the install they showed me how everything works and cleaned up leaving no sign of their presence, other than a cool house. Thank you Luis and Irdi. Great job!

Irdi was fantastic! Incredibly helpful and quick with getting our AC back up and running! Couldn’t recommend working with them more especially if they send Irdi out your way!!

Tiki 24/7 Wilco is the AC company you are looking for. From the first phone call, the Wilco team was all over it. They arrived at my within the hour for a very clear, comprehensive, well communicated, no pressure bid. Not only that, they offered me the best price for an upgraded unit. I approved the bid and then connected with the finance manager who worked with me into the evening to obtain financing so I could have the unit installed the next day. We had a variety of plans to choose from and they patiently walked me through them until I found one that was the best fit and very reasonable. The installation crew arrived the next morning. They were very professional and informative. They answered all my questions and made sure to honor all my requests. They worked very efficiently and methodically without rushing. The installation was complete in a matter of hours and it was very well done. The air handler area was especially clean and well sealed. The AC works great and I'm glad I found this company. I would highly recommend them.

This company is so amazing 🤩, my grandmas AC went out she had several quotes of dishonest companies trying to rip her off because she was an elderly woman Wlco/tiki air came out and spend 3 hours with her going over eveything to make sure she understood and was comfortable, than they contacted myself to make sure someone else in the family was aware of what was going on, they gave her an amazing deal and what a wonderful install, they helped her learn how to use her new thermostat and eveything I recommend this great ac company to anyone looking for an honest and professional company that cares about people thank you !!!! So much will use you for many years to come 💯💯💯

The Wilco guys came out to do a job and that what they did. They were very helpful with any questions and they cleared the area when they were finished..I had a thermostat issue the next day of my installation. I called told them of it. Within hours they came bck to fix the issue. I would definitely recommend Wilco to all my friends and family.

Excellent service from start to finish! They answered right away, had same-day availability, and were very professional and responsive. The technician explained everything clearly and provided a fair quote. Highly recommend Tiki Air & Heating and cooling Company!