HVAC reviews in Miami, Florida

The $100.00 service call is on top of the $65.00 monthly payment for the home warranty. While Sears fully backs their plan, the real difference is the competence and professionalism of their repairmen. Rawle Farose is as good a technician as one could get.

Easy scheduling with next day appointment. Troubleshooting fee applied to repair. Knowledgeable repair person who gave me all the information I needed to make a decision on the repair. Professional and friendly.

Your technician came here. He did fix the problem with the air conditioning, but he left the area that he worked in a mess and I know that’s not standard procedure. If you have no respect for my house then don’t come here. I don’t appreciate this. I’m 71 years old and I gotta get on the stool Clean the ceiling and clean the inside of the AC room because he decided it was OK.

Don was a great serviceman, took care of my ac tune up without issue. One of the good guys, thanks again, Sears Home Service Contract for the win! JD

Donald called and came as he said. He took his time and soldered a coil leak as he described. We are very thankful for him coming today. As my mom is 91 years old. And we try to keep her as comfortable as possible. Her air-conditioning not working could have had serious repercussions. Don should have a 5 star rating all around the board.
Thank you

Technician was helpful in explaining the issue, he was kind and very polite. I did not feel pressured to make the repair once I was told about the issue and he also presented other protection plans options. Very happy about the visit.

Eric was awesome!! He was knowledgeable in regards to repairing my hvac unit. He was patient,pleasant and provided excellent customer service!! Definitely an asset to the Sears Brand. Thanks Allen

Rowlie was my service technician.He was courteous, knowledgeable, and professional. Last month when I saw him he ordered and received the parts for the repair of my refrigerator, but the service department ignored that fact and had me wait a month for parts to be sent to my home. It is very frustrating dealing with customer service, if they continue this way Sears will lose me as a customer. I am happy with Rowle, he is an asset to your business.

My service technician was Rowlee. He was very professional from beginning to end. He introduced himself and explained everything about my service in lament terms. He was able to answer my questions and was very knowledgeable. He needs to train other service personnel on how to approach and treat customers. I highly recommend him to customers. Thank you again, Rowlee.

The technician was LAZY and informed me he can’t fix it before he even entered my house. Previous technician fixed it just fine. This one is the definition of BAD customer service

Dear Sears Company,

I am writing to commend Mr. Ahmed for the outstanding service he provided during his recent visit to repair my dryer. His professionalism and technical skill were evident, and I was especially impressed that he diagnosed and resolved the issue efficiently in a single visit. This excellent experience has reinforced my trust in your company.

Please extend my sincere thanks to Mr. Ahmed. I am delighted to remain a loyal customer and will highly recommend your services.

Sincerely,

Martine Chery

This is a trash company, this people are always guessing they’re not good at doing services. I bought an home from Lennar with an Ac from them and it has been a nightmare throughout this whole year. Finally have it running by another company. All they know is how put the Ac up and that’s it. The reviews here don’t lie.

Top notch company! Can’t recommend them enough

Worst drivers of all time. If their work is like their driving don’t hire them

Do not use this company . They will scam you . They told me that they need to change the electrical contacts for $254.20 . What kind of contact is that ? I told The manager to leave the old contacts but she will not agree because she said , it is under warranty . So fine , I told her to give me the picture of the contacts and she said yes . But the Aircon was not fix . The tech needs to comeback the next day .because he can not fix it . The next day , he came back again and charge me $109.20 . I ask the tech , did you change the contact ? He said no . So , why did you charge me $254.20 . He said , call the office . So I called the office . Where is the picture of the contacts that you change . Then she said , I can not give you the picture .
Because , the tech never change the contacts and she charge me $254.20 . What a scam . By nestor

Karibe had to come out three times and they said they needed to replace the thermostat. They replaced my very expensive Wi-Fi thermostat that was working fine with one of their cheap thermostats. After talking with the manager he said he was not responsible to replace the thermostat with like kind. The technician should NOT have TAKEN my expensive thermostat with him. I just needed to show him that it was working just fine and he just did not have the knowledge of programming the Wi-Fi thermostat . After going round and round the manager did say if I did buy a new thermostat they would install that at no charge but now they are refusing my calls to make an appointment for them to come out and put it in . they are now hanging up on me which means they are refusing to do what they said they would do. This business Doesn't believe in do unto others as you would have them do unto you. I am certain that they would not have wanted someone to throw away their expensive thermostat and then not make it right. This is not a service-oriented business. I have requested the owner call me but they have refused. The manager solves issues by ignoring me. They said they would have someone call me back 5 times and gave me an excuse every time and no one has called me back. Now when I call they have my number blocked and they just hang up. I will be filing With Better Business Bureau. I am a consumer and they should honor their word. You can only cheat customers so long before your business fails. Vortex came out and fixed the problem after one visit. I would never recommend this company.

This is a garbage company. Per DR Horton, I am supposed to use them for emergency repairs. I've contacted their emergency contact line and left messages on two separate occasions over the course of SEVEN days, and still have not even received a call back.

Miguel, the technician who came to my home, was absolutely outstanding. He was extremely professional, arrived on time, and took the time to clearly explain every detail of the issue with my HVAC system in a way I could easily understand.

They were able to fix the problem on the spot, and now my HVAC is running like brand new. The difference in comfort and performance is incredible.

I am extremely satisfied with the quality of service I received and the honesty and professionalism of this company. I would highly recommend them for any HVAC issue you may have—trust me, you’ll be in excellent hands with Miguel and his team.

Remarkable improvement in air quality.

Extremely good service😍

I would definitely recommend this business to others.