HVAC reviews in Miami, Florida

William and Romero did an excellent job maintaining my AC. They explained all the steps of what they were doing, took the time to explain other services the company provided and helped with other repairs. I am so very appreciative. I feel that they truly cared about me and my home and went above and beyond to show it. True customer service. Thanks a million!

My A/C was freezing up and I wanted to find a company that you can count on when you have an emergency. I went on line and I found Service Expert. I saw their review and I decided to call but instead I made an appointment online. I made the appointment for next day from 8 to 10 am. They were on time and super nice. A technician Li and the sale consultant Jacques both were super professional and patient and explained everything. I felt very comfortable with them. They spend time with me without rushing me. I will recommend them to my friends and family. I will continue with Service Expert for my services and maintenance.
I decided to buy the unit and the installers Ricardo and his assistant last name Valdes were on time even came before the time and they were super nice and professional. They did a great job installing the units. I am very satisfied.

Sean did an efficient job changing our worn out toilet flapper valve for a new one. He was friendly, informative, and I appreciate he being able to come earlier (which was well-communicated to us in advance, and 15 minutes before arrival) than scheduled which worked well for us today. I know a toilet flapper change may seem like an easy thing, but allowing a professional to do their job well is worth the money! Thanks to Sean and Service Experts, another home repair done with no worries!

Do not trust the work done by these guys!
We paid these guys over $20k for new duct work and another $30k for new A/C units. A year later when we have water stains next to a vent they installed, their technician says nothing is wrong and wants to charge a diagnostic fee. He didn't diagnose anything!
Steer clear of these guys, despite the high prices the work quality is low and absolutely no ethics.

I first used this company back in 2020 when I had an emergency. They responded and came out to fix my issue that was that. Skip to 2023 they called me stating that they actually had a great offer for any service of only 69.00 we agreed and had a tech come out. We had our ac unit cleaned and inspected our tech Sergio was really knowledgeable and professional. He explained everything as he was doing the process and checking the unit. Easily answered all our questions which were alot, he also explained and recommended other services the compay had to offer. Which is great to know as a home owner or even just as a renter. Overall Sergio made the experience stress free and got the issue fixed.

My AC was quite old and constantly giving issues right before last Christmas. I called out Service Experts to give it a tune up, in the vain hope that the unit could be resuscitated. Several technicians came out along with Juan L. After giving it a look, we determined that the AC was a lost cause.

Juan gave a quote on a new unit and promised a fast turn-around to install. I compared the Service Experts offer along with a few other and went with Service Experts. Another team came out to install a day or two later without issue. In addition, he credited back the initial visit fee. I appreciate their speed, communication, and quality of the install so far.

Had an AC maintenance appt. with Brian and Mace, they were extremely professional and did an outstanding job. They were thorough and knowledgeable. I highly recommend Service Experts because of Brian & Mace.

Brian G did an excellent job

Answered all questions and was a very qualified technician

Thanks for Brian G

Dalibor , great service , timely and good advice about our A/C

Daniel and Lazaro were at my house today. Daniel did a great job installing new equipment, and Lazaro handled the necessary paperwork and explained the equipment. Great customer service, which has been my experience with Service Experts for 5 years. Great company and great people.

I had brand new ducts installed by Service Experts two years ago. Everything seemed fine until I noticed mold on the ceiling and rust on a vent. We called out service experts and they at first refused to enter the attic to see what the situation was and claimed the rust was from using the shower and wanted to charge a diagnostic fee. They came again and supposedly checked the attic but they said it was fine. So we called out our handy man who we trust and he went up into the attic and found the duct was not correctly sealed to the boot and that leads to lot of condensation causing the mold.

Burnett the representative who took our phone call handled the call and sent a service representative’s within 2 hours. We were extremely impressed with Melvin and Gustav.They provided excellent service. Work was done professionally and made us feel like family. We recommend highly.

The tech/service team was 5-star - only reason I landed on an overall 4-star review was the lack of communication from the scheduling office / dispatch. I was left hanging twice in a week (no one showed up in my 4-hour windows) and had to call the office both times for an ETA. Thankfully - Melvin and Jorge were OUTSTANDING with professionalism, quality of service and efficiency. The company should improve their communication, scheduling and expand the tech team, but overall a great experience and will continue to use Service Experts for future needs.

Dalibor and Claude were here around 4pm and worked late to improve my AC.

Brian and Jhon were absolutely fantastic, I'm very pleased with there work, replaced all my UV bulbs that were expired and changed my filter. Thanks again service experts.

To say that I'm highly disappointed is an understatement.

This company has been servicing my residence since 2020, from my old AC unit to the new one that I purchased 3 years ago. I had great experiences with them up until recently.

On October 22nd, my AC unit would not turn on and when I checked the unit it was leaking water. I called service experts and they sent a tech out the next day. The tech advised that the drain line was clogged and I was charged $300 plus dollars to take care of the issue.

On December 12th, I go to change the AC filter and the floor of the closet was completely wet and when I pulled the filter out it was soaked. I called service experts and they sent a tech out the next day.

The tech wasn't there 5 minutes and immediately saw the issue. The drain pan was cracked. Completely cracked per the tech from front to back. I was dumbfounded because how is it that he comes and advises of this diagnostic, yet the previous tech that came in October did not notice. I asked the tech shouldn't the other tech have noticed it and he shrugged his shoulders while shaking his head saying "yeah".

The tech advised that I need to replace the drain pan and that it was be $1000 plus dollars. He suggested I call management to see what could be done since the issue wasn't fixed when the last tech came and I'm still experiencing the same issue.

This is where the problem started. I called their customer service line to speak to these "GHOST" mangers every day since December 13th (minus Sat/Sun) and they have yet to call back. NO ONE has called me back. Every customer service agent I spoke to advised they will send an email with the upmost priority to have someone call me back. I called yesterday, December 19th after leaving about 4-5 messages already and was advised once again that my message will be sent with the highest priority and this time it will be sent to the General Manager, someone named Alisa. Not even she has called me back.

I also asked the customer service rep for an email to anyone in management and was advised they didn't know their email address. (So how are you sending an email then?). I then asked for a number to corporate to which I was told they didn't have one.

Note, my AC unit sits on top of my water heater which means it's dripping water onto the water heater which could cause it to malfunction, have electrical issues and also cause mold in the closet where the units are stored. All of this has been explained to customer service and yet I have still received NO HELP!

I will also be contacting the Better Business Bureau and anything I can find online to voice my concerns.

Update:

12/19/24 - Management has made contact and we have come to a resolution.

Dalibor & Mo sent me a text message prior to their arrival, and they arrived sooner rather than later in the 8 am - 12 pm timeframe. I was able to use the tracker on my laptop to see their location. They were polite and professional. They were also considerate of the fact we are in a condo with limited parking spots. Mo explained what they were going to do, and I explained what had happened with previous techs. We discussed both the inside air handler, and the outside unit, both of which were installed new in 2019. Mo took pictures and wrote a report, and we discussed what might need to be done in the future and my/our options. I would definitely recommend them as techs you would want to work on your A/C.

Dalibor Dimikj and Juan Losada were here again and were great.

I have been a client of this company for years going back to the Coral Gables AC days. While our service has been fine, I am writing this review with a low rating due to their billing practices. We were switched to the monthly billing option earlier this year and now, only six months later, it has been increased by 50% without any advance notice. When I called today to ask about it, I was told I should have received a notice (which I didn't) and that the price had been increased and there was nothing they could do about it. I suggest you be very careful if you sign up for one of their monthly maintenance plans.

Dalibor excellent technician
technology. He gave good service.

Very disappointed with Service Experts. They showed up late and quoted me $1,200 to fix my A/C. I looked up average costs (thanks to ChatGPT) and found it should be around $300. I asked them to leave and called another company, who showed up on time and fixed it for just $175. Feels like Service Experts tried to seriously overcharge me. Won’t be using them again.