HVAC reviews in Miami, Florida

Amazing, thoughtful and super professional company!

I highly recommend this company for their services! Even the owner came to my house to oversee the operation and didn't leave until they were certain the issue was fixed.

Thank you again PRT!

If there were more stars available I would give them to this business. I have known Rafael the owner for many years. I have use them both in my home as well as referred him to my place of work. Last week my mother's ac broke down and within 24 hrs Rafael had it back on regardless of the fact that it was on a weekend. If you are looking for a reliable and responsible company do not look any further they are it.

Easy comms with the office and quick service from a good and friendly technician for an emergency fix of a backed up line. Had the a/c back on quickly. I signed up for twice a year maintenance because I trust these guys.

Very reliable, great service, and I recommend for all your AC needs

We called PRT Cool Service to help us with a problem we had with the AC in my daughter's business they came promptly were courteous and fixed the problem at a very reasonable price. We also used them to replace the AC in our house and the experience was just as great.

I highly recommend them for all your air conditioning needs as they are very knowledgeable, professional, honest and punctual.

This is the only air conditioning company in South Florida I will ever use. They are so responsive and professional and really are passionate about doing top quality work and serving customers. Every time I have an air conditioning problem they respond so quickly and keep my old air conditioning unit working. They are amazing and have great follow up. I totally recommend them for your home or business.

Amazing service!!! Make PRT your first choice for all AC needs. After calling multiple companies and being told that my waiting time was two or three days for a technician to come and see me found PRT. Once I placed the call to PRT the owner showed up with two other workers within few hours. Very professional team, fast, and knowledgeable. The owner took the time to explain in detail all inner workings of my two AC units and stayed in place until the job was completed. Needless to say, my house is an igloo now. Thank you guys!

Highly recommend! Fast and great service! Additionally, they offer a maintenance plan so you can avoid any future AC emergencies.

In a city where professionalism is a rare trait, PRT Cool Service is a rare exception. I've been using them for over 10 years in simple things like regular maintenance to full installation of large units in my home and business and can say that they are consistently good. Rafael (the owner) is always looking out for my best interest and find him to be a very honest person. They usually respond to my calls with a visit in no more than 48 hours and every time Rafael and his crew have behave respectfully, informative, professionally and have worked efficiently and in a clean manner. I wouldn't recommend anyone else for your AC needs.

PRT cool service inc is the absolute best to work with. They are communicative , professional and did an amazing job at replacing my AC. The quality of their work is truly great and my apartment feels like brand new , I’m sleeping much better ! I would recommend them to anyone needing AC service .

Wow. So professional and thoughtful. The owner himself came to introduce himself and supervise their initial survey of work to be done. Recommendations showed they thought of solutions other contractors had missed. Called to let me know exactly when they were arriving, again when completed completed and returning for their follow up work. Mindful of costs and offered a range of choices to offer best quality or better value options. Very happy with PRT Cool Service!

I want everyone to know that PRT COOL SERVICE INC. is experienced, dependable, and reasonable. Please consider Rafael and his Company for any air conditioning service you may need nee.

Can not say enough about PRT Cool Service. They went out of their way to make sure my plumbing situation was resolved quickly and effectively. They had to drive out of their way to get to me but kept true to their word and fixed the leak at a reasonable price. Thank you PRT!!

My AC broke down and it was after hours, I went to the unit inside the house and it has a service sticker on it , I figured it's from the installer since it's a fairly new unit . I went out to Google to find a trusty company to solve my problem and as a guidance of God I chose this company. I called and the owner answered the phone and from the start gave me the feeling he was someone I could trust. He came and fixed my issues, he is professional, and the best price for an emergency call. I strongly recommend this company, they'll have my business from now on. God bless!.

Best in class customer service! Experienced service techs. Documents before and after work with photos. The owner himself showed up and got involved when I had an urgent issue. And, he personally followed up to check in and assure things were running well the next day. Who still does that these days? Amazing!

Great experience! Very professional! Good people! Highly recommended!

Rafael and his team at PRT are EXCEPTIONAL!!! From the back office folks to house visits - the entire team is very professional. They ALWAYS immediately respond to calls and issues and ALWAYS resolve the problem. I have had the pleasure of working with Rafael and PRT over the past 2-3 years and I have never been disappointed. With PRT, they make you feel like they are your No. 1 client. Thank you Rafael for keep my family cool!

Extremely Disappointed – Unprofessional and Overpriced

I’ve been managing properties for over 13 years and have worked with many A/C companies, but I’ve never encountered such unprofessionalism as I did with this one.

We had an issue with the A/C unit of an apartment, and the tenant contacted this company. They came out, performed an assessment, and supposedly fixed the problem, charging $395 (including the service call). Just five hours later, the A/C stopped working again.

The technician, Rafael, returned the next day and claimed the issue was actually something else, now requiring an additional $1,600 to repair. When we called to ask why the original diagnosis failed to identify the real problem, Rafael became extremely rude and dismissive. Instead of addressing the question, he kept deflecting, saying he “saved us money” because the tenants didn’t have to stay in a hotel, even though they spent the night without air conditioning. That’s not his place to decide, nor did it answer our concerns.

He also gave vague analogies about doctors needing multiple scans to reach a diagnosis, which only emphasized his inability to assess the issue correctly from the beginning. Even worse, he couldn’t guarantee the new $1,600 fix would solve the problem, raising serious concerns about the reliability and transparency of his service.

In addition, the $300+ assessment fee is excessive, especially when most reputable companies apply that cost toward the repair if you proceed with their service. In this case, it was charged separately and non-refundable.

Finally, Rafael’s behavior during the call was disrespectful and unprofessional, despite the fact that we made it clear from the beginning that we wanted to hear his side of the story to better understand the situation. Instead of explaining things clearly, he became defensive, argumentative, and condescending.

I genuinely don’t understand how this company has high ratings. Our experience was frustrating, overpriced, and unresolved. I would absolutely not recommend this company to anyone looking for reliable, professional HVAC service.

➡️ I just read your response. Let’s start with the basics: WE ARE YOUR CLIENTS. Your company issued the invoice under the property owner’s name, not the tenant’s and we are the ones who authorized and paid for your services. Whether the tenant facilitated the Zelle transfer is irrelevant. Claiming otherwise is not only false, but an attempt to deflect responsibility.

Your technician came out on Friday, diagnosed the problem, and charged $395 for what he claimed was the necessary repair. Five hours later, the A/C stopped working again. He returned on Saturday without charge, as he should have and then gave us a completely different diagnosis, along with a new quote of nearly $1,600. That’s not a “secondary issue.” That’s a misdiagnosis.

If the unit was in such poor condition that further issues were likely, that should have been communicated clearly during the first visit. It wasn’t. There was no mention that the unit might fail again, nor any suggestion to consider replacement. Don’t shift the narrative now to justify what was clearly poor service.

Also, let’s be honest this was not an emergency. The tenant contacted you on Thursday, and your technician came on Friday during regular hours. There was no after-hours urgency or weekend surcharge warranted here.

And since you mentioned professionalism: the way your technician, Rafael, handled my phone call was anything but. I calmly asked for clarification, and instead I was met with a defensive, condescending tone. He couldn’t explain how he missed the obstruction in the TXV valve, but somehow felt entitled to tell me that we “didn’t lose any money” because the tenants slept there—without A/C.

You also referenced “limited access to decision-makers.” Let me be clear: I AM THE DECISION MAKER, and I approved the payment. I was fully available, and your technician made no attempt to involve me until I personally reached out—after the service failed.

I had an emergency plumbing issue and found PRT through Google. Within minutes of sending a message via Google, I received a call, and they sent a plumber the same day. The communication was excellent throughout the process, and the plumber was incredibly kind and respectful. Rafael maintained great communication, and Pedro was extremely helpful and professional. I will be calling PRT for all my future plumbing needs and highly recommend them to anyone looking for reliable, top-notch service!

Rafael came in and evaluated a clogged dryer vent. He than dispatched a technician and helped carry a large Roto machine to clean the pipe. They than went into the attic and cut the pipe and cleaned the remaining debris. The level of service provided was professional and timely. He was friendly and provided a reasonable Invoice. Being in Key Largo its very hard to find the level of service.

Thanks again will be calling them back for other work and highly recommend
them.

I called this business because it was recommended by google based on my zip code. Like this one, I called 4 different options and did my research about pricing, knowledge, and professionalism. This company gave me the most fair price based on my needs in comparison to 4 competitors. They made the process so smooth and simple. Both technicians kept me informed about every step and shared reasons why you should take care of your A/C system to save money on major repairs. Also, they feature great and convenient payment methods. The technicians are very polite and knowledgeable. They arrived on time (which means early) to our appointment and based on the kind of service they were providing, they were extremely efficient and left the place clean after work. This is a 5 star company who is looking forward to keep you happy with what you get. Not many of those out there. I’m adding a before and after air duct picture. I’ll definitely continue using their services in the future!