HVAC reviews in Middleburg, Florida

John was professional and knowledgeable. My unit was leaking water and he quickly fixed the issue and showed me what to do to maintain my AC unit in the future. Would definitely recommend.

This company is seriously lacking in the customer service. A service tech arrived at my home, realized he was at the wrong address and proceeded to turn around in the center of my yard. I confronted him and he thought it was perfectly ok to turn around in my grass instead of backing out of driveway. I told the driver he needed to learn how to read house numbers or use GPS. He then proceeded to tell me to enjoy my miserable life. Called the company and the manager did not seem to think anything was wrong with this. I then told him a few choice things. What do you expect when this is a family owned business. Would never hire them. Rude and they have no respect for other people's property.

Air Professionals are the best! John was courteous and knowledgeable. He fixed my AC quick and at a great price too! I’ll be a customer for life.

I was 9 months pregnant, doing a home birth and my AC broke on my due date. Thankfully a went a few days late, but Air Professionals replaced my very old AC unit and it is working amazing now! The new unit is much more efficient. It has lowered my electric bill and most importantly I have cool air in the house for my little baby boy. I would recommend Air Professionals to anyone looking for AC work.

We purchased our air conditioner from them when we move to Middleburg a few years ago. They left their stickers on the equipment to remind me who to call if I needed maintenance.

A few weeks ago I called because the slab is starting to sink. I called Friday. They told me they would be out Monday, but if I didn't hear from them I should call. Monday came and I didn't hear anything. I called in the afternoon, and they told me I should have called earlier to remind them. Now, they were too busy but would get to me the next day. They never came.

My A\C has stopped working. It will start working again if I shut it off for a while. I called them today and they told me they could be here between 4 and 6. They said if I hadn't heard from them by 4:30 to call them.

4:30 came and I had not heard from them. I called them. The guy told me he was delayed by rain on his last job in Mandarin and should be at my house by 6.

Six came and went and nothing from them. I called at 6:20. This time he told me he was stuck in traffic and would be at my house in an hour.

After 8 p.m. I gave up. I guess he showed up at 9:20 p.m. I didn't realize it because I was in the shower getting ready for bed. I got out of the shower to find this text:

"Just left your house mam sorry if it was to late tried to rush as fast as I can . This is the ac guy"

I posted my story on a local facebook group. Several members posted that they had similar stories with him failing to show up or call. He texted me the next day. He stated he had to stop and buy a bicycle for his daughter's birthday and he was not sorry about that and that is why he was late. He agreed that customers shouldn't have to keep calling, but he felt he was doing me a favor by agreeing to come the same day.

He offered to come to my house to repair the A/C unit . I told him I worked until 7:30 and probably wouldn't be home until after 8:30. He said he would come by then. I had a neighbor meet me with him at my house. I don't feel comfortable with service workers coming to my home at night but I wanted to get this resolved.

I was driving home when he texted to tell me that he didn't install the unit. We know he did because there was no a/c unit at the house when we bought it. He said he isn't authorized to sell Trane units and my unit is a Trane. What?!?! I told him we had to have bought it from him because his number is on the unit and the thermostat in the house installed with the a/c unit.

He finally remembered installing it and said he must have bought it from a friend who is authorized to sell Trane. After all that back and forth, he then told me that 'it didn't really matter' anyway. My circuit board was broken and he wanted to know if I wanted it fixed. He happened to have a Trane circuit board with him.

When I arrived home, he had finished working. He was very polite. I paid for him to raise the pad and change the circuit board and the AC has been running fine since.

He seems like a decent person, and I promised to alter my review after he fixed my AC, so I am.

His company provided poor customer service by stating they could be here on the original day between 4-6 and not calling me once to notify me it would be after 9. I don't feel like he was "doing me a favor" to promise something they couldn't deliver.

Then it was excuses: the rain. Traffic. My daughter's birthday. Those may be true, but that doesn't change the fact that he didn't call to let ME know they were running late. When I found out he was the OWNER and not an employee, I was even more shocked.

I did appreciate his apology and the offer to come out the next day to resolve the issue, but when he argued that he didn't install the unit, it made his apology fall flat. Especially after he realized he HAD installed it and stated "Well, it doesn't matter anyway." (Then why did you bring it up?)

In the future, I hope he does a better job of updating his customers. Just a quick phone call goes a long way towards showing you value their business and their time.

John Zeno is great!! He is very knowledgeable and trustworthy. I just can't say enough nice things about this company. The pricing is reasonable, they are very prompt and they don't try to sell you something you don't need. I wouldn't dream of calling anyone else.

Simply the best. Air Professionals, have been PROMPT, HONEST, and more than Fair. Came out at 10pm and got my family comfortable again by 11. Didn't even charge extra for the late call. I'm sold and will be a loyal customer. Thanks!

I cant say enough positive things about Air Professionals. I found my A/C unit was down after coming home from work, called Air Professionals and they came out to my home at 10pm. The company is great and I highly recommend them to anyone.

We called this company because we are new to our home and this was the sticker on the unit. Placed the first call around 3:30p. It's Christmas Eve so we weren't expecting someone to come out right away, but they advertise as 24 hour service and gave no indication that the holiday would effect that. We were told they could have someone out to our home between 6p & 8pm. At 8:50 we called to see if they still had us on their list and were told that the guy was heading over now. At 10:30 we called again and the tech said he was "around the corner." It's 11:22p and he still isn't here. This is TERRIBLE customer service. If at any point in the evening they had simply contacted us, we would have called another company. After tonight the sticker if coming off the unit and we'll be seeking another HVAC for any future issues.

we moved into our new home just over one year ago and needed someone to check our heating and cooling unit. I like to keep my business local so I called Air Professionals as he lives just up the road from me, The service was excellent, prompt and true to his quote on the phone. I even wound up buying a case of air filters from him as the one in the unit was incorrect.it"s nice to know we have have someone so good so close....Thanks for everything....Howard

Used Air Professionals on two severe occasions, both times were met with a quick response and honest work. They back their work 100%, I would definitely recommend. I'll be calling them for any future a/c needs.

Looked up AC places nearby and they were close by since I’m near Lake Asbury and they’re located in Middleburg. As usual, I check the reviews and read a couple of the first ones and they seemed good (should have just viewed the 1-starred Review cause they seemed as if they were exactly like what I experienced). Anyways, I called around 10 am and the guy seemed to know what he was talking about and we scheduled a 13-1500 time schedule for him to come out. At 1540 I called him for a time update and he was stuck in Keystone and the rain was making him run behind and that he would be over once finished. Around 1740 I was about to message him but just before he messaged me stating that he didn’t forget about me. I said no problem, I had nothing else to do anyways. He then asked if I wanted to cancel, but like I said I had nothing to do so I said no. I asked again on what his new time would be and he said 1 hour. 1.5 hours go by and I reach out again to let him know his services would no longer be required.

I was told by a different company I needed a new fan motor, air handler and copper piping. John and his partner (sorry bud, can't remember your name but you were great too) came in had it diagnosed in 5 minutes, replaced a capacitor, hard start key and BAM! Everything was perfect! Checked the entire system to assure we would have no additional problems. House cooling, happy family and happy wallet as I was expecting over $1000 repair, was less than half!! Extremely knowledgeable, friendly and fast! Thanks guys!!! I'll recommend you to everyone!

John was great! I spent all day attempting to fix the AC myself and after I couldn’t figure it out, John came through and fixed it Ricky Tick.
Thought for sure it would break the bank because it’s a 24-hour service, but it wasn’t bad at all!
10/10 would recommend!

Totally satisfied with the way our A/C repair turned out. Was expecting to see a huge estimate and a recommendation to spend some big money. Nope. The technician had the system up and running very quickly. All we needed was a little maintenance and Air Pro's got it done quickly and at a good price! The technician even showed me what to do as far as preventive measures to ensure the same thing doesn't happen again. They don't have to do that at all but they did. Shows you how honest this company is. Honest people like this are worth their weight in gold. You hear horror stories all the time about people having bad experiences. Hopefully this review will help people make this very important choice! I googled Air Professionals of Middleburg and was pleased to see the number of positive reviews. I recommend the Air Pro's from my personal experience.

I'd have to echo some of the other disappointed customers below. We called for service and the tech (obviously rushed) said he'd be out in a couple hours. No show. We called back and after 3 hours and he said another two hour hours. Well, here we are 7 hours later and nobody even bothered to call and let us know they weren't coming. Hey air pro- at least let your customers know you can't make it so we could make other arrangements. Don't hire this company.

Air Professionals are responsive, knowledgeable and a good price. I have used them a few times for different issues with our AC. I can count on them day or night! I would definitely recommend them to my friends and family for all of their AC needs.

Our AC quit cooling on a 94 degree August Sunday... I guessed it must either be out of refrigerant (leak), or a dead capacitor (these are the most common AC problems and my AC system is only 2 years old, so not likely to be something more serious like a dead compressor). I Googled and saw that capacitors are anywhere from $12-60 online, so I decided to leave it to a pro (thinking that at most it would be $200 for parts and labor). I found Air Professionals AC by searching Google. Their website claims "24/7 service" and the Google reviews seemed good, so I gave them a call. No answer, but I left a VM and they called me back. The tech said he would be there that evening. Never showed up, never called to say he wouldn't. I called the next morning (Monday) to see if I should give up and try elsewhere. The tech answered and said they would be there between 11-12. When they didn't arrive by 2, I called and he said he was 5 minutes away. When he arrived, he confirmed it was the capacitor. It took him 30 minutes to replace it. Then, the bill... $408!!!! He charged me $320 plus tax for the capacitor (with "hard start kit" - the same model is under $40 on Walmart.com). Then $60 for "diagnostic fee". I almost lost it. And what can you do? I totally felt ripped off and that is not a good feeling to be left with after dealing with a company. Needless to say, I will never call them again and will warn anyone I know who needs AC work.

Quite unprofessional. Just purchased my home and called Air Professionals for a check up/tune up for their Air Proffessional stickers were stuck everywhere. Called week prior to schedule an appointment. During the phone call I felt as thou I was putting them out. Called at a bad time??? Scheduled for following Tuesday at 10AM. Telephoned morning of scheduled appointment at 9:30 to confirm we were still on. Response was"yes- we will be there between 10 and 10:30 am. 11:30 am came around - no show and no phone call. Would not call that professional. Going to find somewhere else to take my business.

So we all know it has been hot, and my air conditioner decided to go cur-put!!!! With a two story house and a baby that is no good!! :( I called John on Monday and he made sure to make time for us that same day! He was very knowledgeable and walked us through everything he was doing. Even showed us a few tricks to make sure our unit stays well maintained. We will definitely be calling him back when we decide to get our dampener system installed.

My disabled mother had her AC fan motor go out memorial weekend. John came out and was so knowledgeable! He rigged up a quick fix so my mother could have cold air till the fan motor part came in. And in 2 days had a new fan motor in! I'm so pleased with AC professionals!