HVAC reviews in Naples, Florida

Pure replaced 2 units for us and has done the maintenance ever since. We are very pleased with the quality of the service team. Punctual, knowledgeable and that's all we could ask for service.

Chris did an amazing job. Called before he arrived . Diagnosed the problem !! Had the part on the truck and got us up and running AC . We allso signed a yearly service agreement!! We are totally satisfied and grateful for Chris and his professionalism!!
We definitely recommend PUREAIR

Pure Air and their team have don’t exceptional work on my three units. Their technician ability to quickly diagnose issues and resolve have made my HVAC units last longer and run quiet. Also, to anyone who reads this…. this is Florida… get the PREVENTIVE MAINTENANCE SERVICE AGREEMENT!

The guys were very professional while installing system. They kept me informed of everything going on. A year after the maintenance service has been excellent. They keep me informed of when it needs to be serviced and they educate me on the system. Would highly recommend these guys!

Great company very nice very knowledgeable the tech Novie Tocco put me right at is when first meeting him. I felt very comfortable with him. He did a great job servicing my air conditioners. It’s running great very cold.

Excellent and super fast service. High quality job and creative solution to getting a high quality system for an affordable price. Rare to find a great hvac company that you also get a good deal. I highly recommend them. Michael the owner adds a personal touch to every aspect of the job. Kudos

Had an AC issue overnight and called Pure Air in the morning, during normal business hours. They were able to send Chris out to us within the hour. I’m so glad they did. Chris was timely, professional, knowledgable and friendly (both to my husband and me & our dog!). He quickly diagnosed the problem, fixed it with the part he had in his truck, and even made sure that the other possible problem areas were in good condition. I am very happy with Chris’ service and look forward to seeing him the next time he comes out for the annual service program that they offer, which we signed up for. 10/10 company. Highly recommend

Mike from PureAir was very professional and gave us excellent service when we needed to replace our AC unit. His pricing was very fair and the service was fast and seamless. His communication is excellent, his notes are thorough, and he did a great job coordinating with our tenants. Thank you, Mike!

I was a long time customer (7+ years) of another "Pro.." HVAC contractor, all installs, repairs, and biannual maintenance service agreements went to them.
When my AC went out Wednesday night right before Thanksgiving, I expected I'd have a few nights without AC... but what unfolded was ridiculous!! That other "Pro" company only had 1 technician working the Friday after Thanksgiving. He arrived and diagnosed my issue to a blown board (TRANE). He did not have this board, he did not have this board in the warehouse, and he did not have access to other tech's van inventory to source the part... the best he could tell me was "Someone will call you on Monday". This was Friday morning!!

I write an email over the weekend following up on the Friday service, and just making sure they will put me on the schedule first thing Monday, or at the very least - FOLLOW UP WITH ME.

Monday rolls around...Obviously I receive no phone call and no email response.

I call the "Pro.." office around 9:45am asking about my status?? Is a tech coming?? ETA???? I am met with a very rude response that "She is still getting through the weekend paperwork and someone will call me back".

I said "OK".

2:30pm - No call back. I call them back, explain that I have been without AC since Wednesday. Is another Tech coming back out??

Again, I am met with an incredibly rude response that the part has to be ordered from TRANE. I ask for an ETA. "We can't give an ETA". I said can you tell me anything?? Is there anything you can do?? Again, no AC since Wed, it is now Monday afternoon.

"NO, someone will call you back"

I hung up the phone and knew I was no longer a customer of these "Pro's".

I contacted PURE AIR and the experience was Night and Day different. Christina listened to my situation, took my information and said she would check with the warranty department and call me back. She ACTUALLY called me right back and said someone could be there tomorrow with the part and make the repair!!
I was so impressed I even signed up for the biannual maintenance agreement.

Fabian arrived right when they said he would. He made the repair and then spent some time discussing my unit with me. Very professional, polite and knowledgeable.

It is now Tuesday evening, my house is icy cold thanks to PURE AIR.
I STILL have not received a call back or email from the "Pro's". Almost a week without air conditioning in South Florida, even in November is inhumane.
As far as they know my unit is still down, and obviously they couldn't care less. So much for being a loyal customer.

Glad I found Pure Air Conditioning. You will be too!

We cannot say enough about this company!! Over the summer, during the hottest days... we went 12 days without air!! We had a contract with a company that sent their techs out 3 different times to diagnose the problem. They were unable to fix the problem, so we called Pure Air. The tech came out, immediately knew exactly what the problem was, and repaired it that day!! Not only were the technicians professional, but they also called back days later to follow up!! Amazing customer service!

I can’t say enough good things about this company’s honesty and integrity. They repaired a line set for my on my condo and saved my brand new ac unit both inside and outside units. Matt and Aj were the best. They kept me informed and were clean and courteous. I would highly recommend them for your heating and cooling needs. I will be a long term client for sure.

Responded to our needs in a quick fashion. Pricing was excellent, and service from start to finish was top notch! The day of installation, went very smoothly. Matt was very patient in explaining how to set up the new smart thermostat and downloading the app to my phone. I would highly recommend Pure Air to anyone who wants fair pricing and great service!!

Every one we encountered from the company was great. Michael Elkins who gave us the estimate was thorough and very helpful in figuring out exactly the type of system we needed. Bryan and Jude , our installers were very good. They were on time , very friendly and did a great job putting everything in. They also found some things that needed attention once they took our old system apart. Overall this is a great company and I would recommend them highly.

Our experience working with Pure Air has been terrific. The technicians are punctual, professional and personable. Pricing is also reasonable. They take the time to answer any questions you may have and helped me install an app on my phone that enables me to monitor the system at my Mother's home from my location. Very pleased with the service we received.
(This is a re-post of the original review as I initially posted under Donna Johnson and not Jean Bowie - for whom the service was actually performed - sorry).

So grateful to have found a company like Pure Air for all my AC service needs!!! Mike Margrey and Barbara have been taking care of me since Day 1! I moved into a home 2.5 years ago and after an on-going, persistent drain line issue, Mike sent a whole team out to replace and reroute the drain line for no charge. Field Supervisor, Matt Walsh arrived with a team of his best guys, Jobanny G., Maikel A., and Darriel. In about two hours, they dismantled the old line and ran a brand new line down the outside of the house instead of how it had previously been routed all through the attic, causing chronic clogs in the line. Since this replacement, I haven't had another issue with the drain line! Hallelujah!!! The team was polite, courteous, and fast! Every technician whose ever come here on a service call has been knowledgeable, kind, and helpful! Thanks Pure Air for keeping my home cool all year long! Lifelong customer here! :D

I want to know why I was charged 535 for one part which was a transformer. Honestly the worker did a good job(false the worker screwed with thermostat and now house not cool and we leave it at 75 degrees just for it to randomly go to 83 degrees in our house )still couldn't understand that amount . I spoke to others that are in the ac business and was informed that it shouldn't of been that much that it totally scam.

Giovanni did an outstanding job. He did maintenance to my AC. He was very professional and knowledgeable. He answered all my questions promptly and properly.

Giovanni is professional, knowledgeable, and thorough. He explained everything clearly and made the AC maintenance process easy and stress-free!

Service was great the repair person showed up in a timely manner and was very responsive to our problem. He was very diligent and explained the problem and what was required to solve it.

2 visits a year for 249.00 comfort care packages
I’m very happy with the program. It keeps your system running efficiently. It extends the life of your unit.

Came to Condo seemed very nice and thorough was very impressed. Said my outside unit was not repairable that it would not start every time I started. They said it would blow a fuse. Said I would need a new air conditioner for $7800. I got prices on other companies air conditioning units. 1 showed up to install unit. Noticed there was a wire off on the outside unit hook the wire back up. It began to run went inside, changed the fuse and the unit worked properly. I don’t know if they just miss this by accident or whether it was on purpose, but I’m very disappointed.