HVAC reviews in Orlando, Florida

Danny at Downtown Air and Heat did another excellent job responding to my malfunction on a Saturday with only 2 hours notice and effecting temporary repairs on the spot to get the unit back up and running. They had to order a part for a permanent solution which will be installed when it arrives. This company has consistently been outstanding for all of my service needs.

This is one of the best companies in the business. The entire staff was friendly, professional and weren't rushed to help explain various aspects of how the home a/c system works. Special thanks to technician Danny as he is courteous, polite, and a true professional. I would recommend and will continue to use this company.

Thanks Downtown AC for quick response and excellent service for our spring AC checkup. Danny was our technician. He has serviced our home AC for the past 5 years and does an excellent job. I think having the same tech for multiple years says a lot about a company and the tech who want to work there. Downtown AC has experienced service people, who are current with all the technology and have well supplied service vehicles, so they get the job done right the first time. Very fair prices for their service. I highly recommend Downtown AC to all my friends and neighbors!

Danny did a great job of explaining and educating me on the service

We have used Downtown A/C & Heat since 2019; an exceptional business. Techs/reps are on time, honest, straight-forward, knowledgeable, helpful and exceed expectations. Melvin is my service tech; does great work, knowledgeable and an asset to this business, as are the other service techs & office staff! I highly recommend 👍 Downtown A/C & Heat LLC!

Same day repair of fan motor. Absolutely Love Dowmtiwn Air. They are an honest and fair company in an industry full of shady companies

Needed someone to come out quickly to address some concerns I had with my upstairs unit. I did my research and Downtown Air came highly recommended. Melvin was quick to respond and was very courteous, thorough, and put my concerns at ease. You can tell he takes pride in his work. Highly recommend!

I’m leaving yet another review here about this company to let the general public know they’re a solid organization. I had some issues with my unit after a service call and the owner personally came out to my property to address the problems and worked with me to resolve it, and now things are running smoothly (and cold) in my house. I’ve been with them for six years and I plan to continue that relationship. Danny, Michael and Shawn are all solid dudes!

My son recommended this company to me as they did a great job at his house. Downtown air and heat came out to my house and quickly fix the problem with my air conditioner. Kwik excellent friendly service highly recommend.

Downtown Air is the best! We have used their services for more than 12 years Their customer service is always friendly on time and they have great follow up Plus their pricing is very fair Thanks Melvin and Danny for taking care of all our AC needs 💗

Danny was excellent, even though unforeseen complications with my unit arose, Danny stuck it out and did everything he could to get my unit running again. They were fair, transparent, and hard working. I really appreciate the work ethic. Danny deserves a raise for his demeanor with customers. Highly recommend

Del Air was going to charge me $2400 for a new mother board, that I paid $178.00 from the manufacturer. The AC te h was honest and help me troubleshoot my issue. I will recommend and use again!

From the beginning, the receptionist was cordial. I received a call to notify approximate time the service worker would arrive. He explained the maintenance work needed and was diligent. A very pleasant person and good service. I have scheduled the next 6 month maintenance appointment.

Great experience. Melvin took the time to explain what was going on with my AC, what needed to be fixed and why, and things to pay attention to for the future. Happy to be a customer.

Great attention to detail and comprehensive care for our home. Took the time to provide education and details about work being performed and optimization of our system. Would recommend for anyone looking for a personal touch and individualized needs.

After a frustrating experience with Del-Air, I reached out to Downtown Air—and I’m so glad I did. From the first phone call, the receptionist was friendly and helpful, and quickly scheduled a technician to come out and verify the issue previously diagnosed.

Danny arrived right on time, confirmed the problem, and got the part ordered right away. The part was under warranty, and about a week later, it arrived and Melvin and Tony completed the replacement efficiently and professionally. The unit is now running smoothly, and I couldn’t be happier with the entire service team.

Best of all, they completed the repair for half the labor cost quoted by their competitor. Professional, responsive, and honest—highly recommend Downtown Air!

I can’t recommend this company highly enough. I had an emergency leak just before the installation of my new AC, and Sean came out at the last minute to fix the issue. They were incredibly easy to work with, knowledgeable, and straightforward. No scams, no upselling just honest, reliable service from a company that truly knows their stuff.

Very responsive to web forms. Techs were extremely knowledgeable, and very open to sharing their knowledge! Instead of selling me a whole new AC unit, an initial fix was a simple electrical bypass, which only cost a site visit/diagnostic.

Update - 18 Mar 2024

Still very impressed with Downtown Air. Service has been exceptional. No issues with system; it works very well and the house is nice and comfortable. Service calls for preventative maintenance have been professional and thorough. The tech was here for the better part of an hour checking everything. Answered all my question. Highly recommend.

Original Review

Shawn and his team did a simply awesome job and I would hire them again in a heartbeat. They listened to me and the system they identified was a great fit for my needs. They went out of their way to get the outdoor unit since it was in short supply. The back office keep things organized and on track. Shawn and the installation team handled my questions with patience and welcomed my general nosiness about how the system is installed. I am a fastidious engineer by trade and that did not appear to phase them at all.

I insisted my return duct work was too small but Shawn told me to hold my horses and let’s see how the unit performs once installed before we start talking about scheduling more work. It was good advice; no point in doing unnecessary work. They installed the unit and noted that the static pressure was indeed too high. Shawn assessed the situation and made a plan based on the the facts on the ground and gave me a fair quote on increasing the size of my return duct work. Work was performed promptly and to the high standard that Shawn sets for his business. Shawn even worked with me to make sure that all installation costs, to include the duct work were included in the zero percent financing over 18 months program I signed up for.

It was not all smooth sailing; there were issues with the thermostat. The LED screen and CPU ran hot which cause wonky temperature reads. They replaced it at no cost but the second was no better. Finally, they installed a Trane external wired thermometer (it’s a small plastic box about the size of a box of matches) 3 inches beside the control thermostat and that resolves the problem. Poor design on Tranes part. LEDs, CPUs and WIFI controllers generate heat. They should have compensated for that. I painted the box the same color as the wall and it blends in. The system is dead accurate now.

Finally, the county inspector said it was some of the best work he had seen. He spent a lot of time looking it over and noted the attention to detail and how well wiring and tubing was routed. His only “note” was there were some areas around the ceiling that could have used some more mastic but that was just if he needed to complain; he noted that they sealed the other side with insulation spray foam so it was not a real problem. The mastic was a second layer of defense from heat escaping the attic. He even commented on how they taped off the coffin so when they applied the mastic and removed the tape so, it would form clean lines. ‘Nobody does that.” He was impressed.

I’ve had the unit for the better part of four months and I can honestly say I am very happy with the work and would recommend Downtown Air to anyone. I got 6 quotes and they were right in the middle on price but top of the list in terms of responsiveness and just being organized. Even with the additional duct work they were on par with others that had priced increasing the size of the return in their quote.

Outstanding service. Thought my system needed to be replaced due to multiple issues, rep came, explained issues and recommended repair instead. Tech who came was extremely knowledgeable and skillful. Only wish I found them sooner, could of saved me a lot of stress and money.

Been a satisfied customer over the past 7 years. Courteous and friendly repair technicians, always explained and showed the problem before actual repair. Techs always arriving within the 2 hour time windows given, and calls//text prior to arrival. Reasonable price over the big guys and work is always done well.