HVAC reviews in Orlando, Florida

I had a great experience with Felix from Del-Air during our electrical inspection. He was professional, thorough, and took the time to explain everything clearly so I understood what was being checked and why. He was very knowledgeable and the inspection was done correctly. I highly recommend Felix and the Del-Air team for anyone needing a reliable electrical inspection.

I had great experience with with Felix Gonzalez, He helped me fix my light problem in no time. He was very quick knowledge and efficient, also very experienced. Will recommend him every time.

Del-Air is one of the worst companies I have ever dealt with. It started with their installing of the HVAC equipment in my new home that I had built. The duct work and dehumidifier wiring was installed incorrectly and had to be redone. They installed an attic dehumidifier which failed within 10 months. They came to replace the attic dehumidifier but did not come with a ladder to get in the attic so they just left. The replacement dehumidifier failed again. They broke the drain pipe when installing the third dehumidifier and left it broken. Later that day water was pouring out of my ceiling.
They make appointments and don't show up. They text and say they will be late and don't show up. They did my annual HVAC service this past Spring and when they left I found neither of my A/C units were working.
Today was the final nail in the coffin. Had an appointment between 8 - 10. They texted at 9:11 and said they would be late. I received another text at 11:29 and at 2:11 indicating they were still coming. Received a final text at 4:44 indicating they weren't coming and I was rescheduled in a week and a half from today. So I spent the entire day waiting for no reason.

Love Del Air they always show up when I'm down. Victor Mena did a great job in helping us replace our old system. Very friendly and professional. Highly recommend!!!

We just had our AC maintenance completed by Del Air. Jean was our technician. We highly recommend both Del Air and Jean. Jean was very thorough and explained his observations well. Very knowledgeable and competent. I made this appointment after hours. The scheduler was so kind and patient. Took all the time I needed to understand their pricing. The communication throughout the day to let us know when to expect Jean was above and beyond.

Disappointing experience. The AI phone support is completely useless, I kept getting disconnected when transferred, and after calling several times my number got blocked. I called specifically to confirm an emergency appointment, only to be told they don’t schedule those. I requested a trusted technician who has serviced my unit before, was told they will put that in the file, but they sent someone else. My biggest question is as why every visit includes a sales rep pushing me to buy a new unit???? I just want you to fix the issue! My Lennox system is only 7–8 years old, and no one told me it supposedly needed to be replaced this soon. Got issues? Well, fix it! I just want honest service and real support, not constant upselling. Do better Del-Air!

Mike Soto was the best tech we have ever had. We want him everytime we need a service call in the future, please. He went into detail explaining exactly what my we need to do every month to keep our A/C working great. He was awesome!!! Honestly, the man deserves a raise regardless of what you pay him now.

Jose Mercado was my Del-air technician dispatched for a maintenance call. When I mentioned to him that I thought heating was not properly working, he diagnosed the problem and, after his manager’s approval, spent significant time to actually fix the issue. Jose went above and beyond, and I was super happy!

I hold a profound admiration for Del-Air. I have been a steadfast customer for a decade and I am committed to uphold this relationship. Their team is consistently courteous, professional, informative, and educative, they take the time to explain things in a manner I can comprehend, always prepared to assist, thoughtful, and maintain a clean environment. Gabriel was all these qualities and moved. He is a valuable asset to Del-Air. Del-Air demonstrates a genuine concern for my health and promptly addresses any issues with the system.

Angel Gasco did a great job. He went over every part both inside and out,testing heat pump for pressure,checking for leaks. Very professional. Left everything spotless.Recommended a product to keep waterline clear. No hardsell, made sense to me. For my next 6 month inspection, I will ask for Angel specifically. Thanks!

I had a great experience with Jean Gonzalez. He is extremely knowledgeable, professional, and respectful. He explained the problem in a way that was easy to understand and provided honest recommendations. His work was thorough and efficient. I would absolutely recommend him to anyone needing HVAC services.

Overpaid for a AC unit. Was leaving town the next day and wife and kids were going to be home.
July in Florida is not a time to do that and could not shop around. So what’s done is done.
The peace of mind was I was given a 10 year warranty with free parts free labor, and free bi-annual maintenance.
Had an appointment scheduled for the last three morning. No one shows up. Called multiple times and was always told they would be there. No one has showed up.

Angels service was great. I’ve been waiting 5 days to get service and prayed for the Lord to send an Angel to fix my furnace and the Lord did just that. I am now waiting for Angel to return to install my filters tomorrow. Service didn’t cost anything only the filters Thanks

If you're looking to drop $30,000 on a new HVAC system and be without working HVAC for over two weeks, look no further than Del-Air Heating, Air Conditioning, Plumbing, and Electrical!
Del-Air installed a new HVAC in our home and thought it would be a good idea to wait until the installation was almost finished to tell us that they needed to order parts to complete the installation. They dragged us along for over a week without any way of tracking the parts or knowing when they would be available.

Once the missing components were finally installed, the installer told us that there was something else missing. Some kind of safety device. It's still missing.

The system was limping along. When it did work, it made strange sounds. We could only control the temperature in one room of the house because of the missing components. Management did us a "big favor" by replacing the outside compressor unit. That didn't last long.

Throughout this whole process, the salesman has been friendly and offering to help, but it seems his ability to get things done is limited. Management doesn't seem to care.

Last night, during record-breaking freezing temperatures, it died completely. To their credit, they sent someone this morning, but they were perplexed and left without resolving the problem.

Supposedly, they are sending out someone else. Given their track record, we're not holding our breath.

They've ripped out the old system (which was working fine, by the way) and left us literally out in the cold!

***Update - I was contacted Friday saying a supervisor would call me within 24 hours. After answering every non recognized phone call I received - no one has reached out and it's been 72 hours. I also received a message from Michelle, their "Reputation Manager" (if a company needs one of these, that seems to be the first red flag), stating someone would reach out. Still, nothing.****

I purchased a new construction home a few months ago and am having ongoing heating issues. The builder advised that the problem is under warranty and instructed me to contact Del-Air directly.

Over the past 16 days, I have called Del-Air’s Building Services department approximately 15 times and have received no assistance. An office representative named Toni has been extremely rude and unprofessional. She has hung up on me, provided false information, canceled my appointment without my consent, and refused to reschedule it. She also would not transfer me to a manager or provide any management contact information.

Each time I call, I’m told there is no record of my previous calls, despite having text message confirmation showing otherwise. I am still without heat and have received zero resolution. Very disappointed in the lack of accountability and customer service, especially for a warranty issue.

Update 2/23:
We experienced ongoing issues for nearly a week and were frustrated that the situation was not being properly addressed during that time. It felt like we were being run around rather than receiving the service and accountability we expected. We don’t believe it should have taken that long to resolve.

Unfortunately I had to escalate the situation. That said, the VP of Operations personally reached out, listened to our concerns, and made sure everything was ultimately handled. We appreciate the direct involvement and effort to correct the situation.

We’re hopeful that moving forward, any future concerns will be handled promptly and professionally from the start and that they can provide this level of care to others as well.

2/14:
Dropped $20k on a new AC unit in November 2025. It’s February 2026 and we’ve been left without AC for over 48 hours in a home that has child with epilepsy.

Absolutely ridiculous to advertise “24/7 Emergency Services” when you actually don’t offer them.

We called and called all day on Saturday and could only get a robot.

We finally get through to dispatch Sunday. They send someone out, (Gavin, who is a very kind young man), say our BRAND NEW unit we had installed 3 months ago has a coil leak and we have no refrigerant.

BUT here’s the catch: since it’s the weekend no one is available to open the supply area for the technician to get the refrigerant he needs.

So, we’re going to be left again overnight in the heat with a child with epilepsy. Fun fact: HEAT can trigger seizures.

I’ll be filing a complaint for false advertising of 24/7 Emergency Services. And if we call someone else out who CAN help us you’ll be receiving the bill.

And you better believe if we end up in the hospital you’ll be receiving that bill too.

I’m a kind person. I’m understanding. But when it comes to lies and my child I don’t mess around.

Stop advertising 24/7 emergency services since you don’t actually provide it.

Just had HVAC system replaced by DelAir. Juan and the other technician whose name I didn't get did an amazing job. They were on time, neat, courteous, professional and answered any questions I had. It was a pleasure having them in our home. I've been with DelAir for 10 years and will definitely stay with them.

I had an excellent experience with HVAC technician S-Roberto Leyva. He was extremely thorough in diagnosing the issues with my system and explained everything clearly so I knew exactly what was going on. He didn’t try to upsell anything unnecessary—just focused on repairing what was needed and making sure everything was running properly.

He also performed preventative maintenance and took the time to check all components to help avoid future problems. His professionalism, attention to detail, and honest approach really stood out.

I had my final inspection done this morning for my new heating and air-conditioning system. It was a pleasure watching and communicating with Eduardo and Kevin. Both seemed to enjoy their job and were very eager to teach me when I was not sure about operating the system. They were both professional and pleasant to work with. They displayed such confidence and knowledge doing their work. The definitely would not hesitate to recommend them for any job again. Thank you very much Eduardo and Kevin; keep up the good work.

The guys did a really great job with the work they did for us. Angel and Rich were amazing. Thank you Del-air.

Omar did an outstanding job from start to finish explaining everything to us. He was professional, efficient, and courteous throughout the entire process. He clearly explained each step, and answered all of our questions. The job is scheduled to be completed next week.