HVAC reviews in Orlando, Florida

Ron Olu-Coker’s conduct during his visit to my home was deeply concerning. He spoke to my wife in a manner that was dismissive and disrespectful, causing her significant emotional distress. Such behavior is not only unprofessional, but wholly inconsistent with the standards one would expect from someone in a supervisory role.
Equally troubling was his candid admission that, as a supervisor, he performs only the “bare minimum.” He says he doesn't even go up ladders cause he's the supervisor. Leadership establishes culture. When a supervisor openly embraces minimal effort, it inevitably signals to the team that mediocrity is acceptable. The guys he supervises are all following his lead. That is a serious reflection on operational standards and accountability.
Compounding this issue is the fact that your company has been to my home more than 20 times over the course of nearly two years, and the underlying problem still has not been resolved. After this many service visits, the continued failure to correct the issue points to a breakdown in oversight, technical competence, or both.
If this is the level of leadership and follow-through Del Air endorses, it raises legitimate concerns about the company’s commitment to professionalism, accountability, and service excellence. Representation at the supervisory level directly impacts how an organization is perceived and at this stage, the impression left is deeply disappointing & concerning giving the facts we pay them a substantial amount of money & our health is at risk.
I expect this matter to be reviewed promptly and addressed with the seriousness it warrants.
Future customers stay far away & existing customers end that situationship.

Jean (a/c tech) and Marshall (plumbing) just completed a scheduled visit for annual maintenance appointments. I continue to be pleased with the top quality of service and high caliber of team members from Del Air who service my air conditioning, electrical and plumbing needs.

Both of these gentlemen, Jean and Marshall, kept me informed as they completed the maintenance visits and both were very patient and kind in answering any questions I had regarding the work they were doing.

I'm pleased ( and proud) to have Del Air take care of my most valued assest and would recommend this company to anyone who wants to feel like a valued customer and who wants to get top quality service at a reasonable price.

GREAT VISIT GENTLEMEN....I will see you again.

The following review is from an earlier visit...

Brad from Del Air recently returned for Plumbing Project Part 2...installing the 2 new sinks in my master bathroom. He was right on time, as scheduled, was very considerate in prepping the work area with floor covering, worked diligently to carefully remove the 2 ancient sinks, cleaned out the pipes and then installed the new sinks and fixtures with excellent results. I have been very pleased with my service from all departments of Del Air, whether Hvac, electrical, or plumbing, everyone who answers the call are always very professional and trustworthy and courteous.

As the review said below WORST customer service I have ever experience. We have been dealing with Del-air since Jan 11. The sales rep was great everything after that has been an absolute nightmare. For the instillation they stayed later than they were supposed to 2 days in a row they were at our house past 10pm. they then had to come back to finish the job because the job was still not complete. they showed up unannounced when we were walking out the door so had to have them reschedule. which they said someone would call us. nobody called I had to call to find out when they were coming. The lack of communication is frustrating. They put holes in our wall and said someone would contact us to patch the holes and nobody has. I have called ask for a manager and they said someone would call me to get this resolved. it's been an additional week and still no response. From January 11 until now Feb 13 its over a month at this point and the full job is not done. The inspection has not even been done yet. I even sent an email to the CEO and no follow up. WORST CUSTOMER SERVICE. DO NOT USE THIS COMPANY FOR A NEW AC UNIT. BUYER BEWARE. As they will take your money and then take months to install and come whenever they feel like it. They will not answer in a timely manner.

The folks at Del-Air did a thorough HVAC Maintenance. The techs were very knowledgeable & did thorough work. They were very neat and respected our property.

The folks from Del-Air inspected all aspects of our HVAC and explained what they found in easy-to-understand terms so I knew what was in good shape and what might need repair. The

I’d recommend Del-Air and technician Rami Yunis to all of my Celebration, FL. neighbors.

Great service! Mike Soto came today just to do routine maintenance and found out something needed to be replaced very soon and Mike was able to replace it the same day. He was so nice and we barely knew that he was here. Two thumbs up!

I had a fantastic experience with Juan Maldonado from Del-Air Heating, Air Conditioning. Not only did he clean and service my AC issue promptly, but he also took the time to educate me on every step of the process. It is rare to find a technician who is so patient and willing to explain the mechanics of the system and how to maintain it properly. The right filters to get and offered recommendations. Juan is professional, knowledgeable, and truly goes above and beyond for his customers. I highly recommend asking for him if you want the job done right.

UPDATE: After 2 emails that went unanswered from Klean; a week in freezing 9° temperatures; the death of my family member, they finally came out to "fix" my compressor... Only the "fixed" compressor is now having the same issue it was having before after being replaced within a week.. IT DOESNT WORK! This system is trash! This company gaslight, lies and manipulates you into thinking that your system is great! This system is not even a year old!
​I have a new build home and this company installed my HVAC! My compressor has been making a weird sound for months and they say its normal! Now on the coldest night of the year, my ac unit compressor and motor is not working appropriately and it is screeching and knocking everywhere to the point a neighbor 10 houses down could hear it! I made the 1st call at 9 am and was told that a technician would call me in an hour. Nobody called so I called back at 11:59am and was told by Victora that she couldn't find my call nor my address in the system. She apparently magically found it and sent it to dispatch and told me id get a call. Come 1:30pm STILL NOTHING and I get a rude lady named Tony who said she put me on the schedule but said nobody scheduled an appointment for me previously and I probably wouldnt be seen today.. I ask to speak to her manager and she hung on me. I called back and was transfered right back to Tony and she told me that she sent her supervisor Maggie a message to call me but of course Maggie didnt call! It is not 7:25 pm, it is 28° outside and my house is cold! I jave a 91 yr old woman (my grandmother) in my home, I have heaters going and im absolutely appalled how this company is ran!
​Victoria told me that since its a warranty claim, they have 48 hours to respond.. Im sorry but with it being dangerously cold outside, this is unacceptable! This company is horrible!

Victor Mena did a great job informing me of all my options for replacing my AC units. Great Employee that represents Del Air very well.
They are coming today to install
Juan Sam Cesar Jose were professional, clean and knowledgeable.

(Sharing from sisters google acct. having issues logging in with my own atm)
Mike Soto is awesome and will def be requesting him for future appt/services! Very thorough, took his time, feel comfortable and all equipment is in good hands. He also did wonderful job explaining things and breaking down differences and what is going to work best for our specific needs without trying to hard sale us. So I will def upgrade what we can as we can. Thanks again Mike! -Amanda M.

Brad was just awesome today. He was informative, skilled at his craft and very professional. He was also helpful when discussing various terms that I was not familiar with. He took care of a few items that were not included on my initial request such as replacing my garbage disposal and repairing a slow drip on one of my outside faucets. Also he checked all of the pipes in the house and also checked the hot water heater which is the original heater for the house and left two quotes for a new hot water heater. Thank you so much for taking so much time with someone who basically knew nothing about toilets or plumbing. I will definitely ask for Brad again.

Devon and Danny explained everything to me so I was able to understand what was going on and what I needed. They listen to how I used my AC system and then recommended the best one for how I use the system. I greatly appreciate that. And what I love the most is their payment plan so I would not have to bankrupt myself trying to pay the system off and get my new system installed all at the same time.

Perhaps the worst experience we have ever had with a home product/service provider. We had a new Bosch HVAC system put in less than a year ago. Nothing but problems and to schedule an appointment or get some urgency to fix the problem, good look with their automated AI phone service. Since late January we have had EIGHT different service visits to first try to fix the heat…that took three trips, the purchase of an $800 new damper, the ordering of another 3 zone board that took weeks to arrive. Once the heat was finally fixed, the AC went out and we have had FOUR different techs out to our house in the last 10 days, all claiming to have fixed it when they left, only to find out either later that night or the next day that the AC wasn’t working. Last call was yesterday and once again it’s 82 degrees in all the upstairs bedrooms at 8p. In addition to having 7 different service calls in the last 6 weeks, there have been multiple occasions where we are given a four hour window for the tech to arrive and they either didn’t show, or came 3 hours late with nary a phone call to update us. Oh, and one time I got a text saying our tech was going to arrive at 11pm. Glad I saw that one and cancelled. Person I got on phone hasn’t sure how that got scheduled and said they’ve been having problems with their automated system. Tried the so called 24/7 service number and got an automated voice asking me if I wanted to schedule my 6 month service check up. When I tried to explain that I needed ANOTHER service call to fix something that wasn’t fixed the last four times, the friendly chat bot named “Dana” told me to call later when a live person was available. Please don’t promote a 24/7 service when you can’t honor it. Will roll the dice tomorrow and try to get yet another tech out but will also be calling the Better Business Bureau and researching a good fraud attorney. Needless to say, this is a truly awful company that I wish I had never dealt with.

The technicians Sam and Joe came out to do an AC unit install. They were respectful to my property, told me how long it would take (they were done ahead of that time) and kept me updated on the process. They explained how it worked in detail. Very professional and knowledgeable.

From start to finish, it was excellent. Sam and Joe was excellent and personable. Sam had complete knowledge of the unit that he installed. He adequately explained to us how to use the thermostat in regards to heating and cooling. Also the heat mode as it relates to the heat pump and emergency heat was properly explained.

I had forgotten that I left my brand new temperature gun in the crawlspace Sam had found it and brought it back to me.

The technicians Jonathan Sanchez and Felix Gonzalez were phenomenal. They worked hard to install the new electrical panel and ensure all outlets were working properly. They were courteous and professional. They are the reason for the 5-star rating.

However, I do have to say that the office has some major issues. The inability to get a call back or clear answer from them was beyond frustrating. The managers and supervisors were non-responsive and I spent weeks trying to get a return call. This was unacceptable especially since I pay a monthly fee to be a preferred customer. If I was rating this they would get 1-star at most.

Fraudulent Scammers. This company made a mess in our home and has been unresponsive to our requests to finish the job. They installed an air conditioning unit that did not fit properly & made a massive hole in our wall without permission. It has now been 2 weeks and they have not completed the installation or contacted us to fix the damage to our home. Del Air is not returning our phone calls. The Del Air sales person has ghosted us & the Del Air supervisor/ manager who was supposed to come to assess the situation was a no call / no show.

Juan A. and Cesar from Del-Air did an outstanding job installing our new AC unit. They were both extremely professional, knowledgeable, and also genuinely personable. From the moment they arrived, they made us feel like we were their most important customers.

They took the time to explain what they were doing, worked efficiently, and treated our home with care and respect. The installation was smooth, and their attention to detail really stood out.

We couldn’t be happier with the experience and would absolutely recommend Juan A. and Cesar to anyone looking for top-quality service from Del-Air.

I recently had the opportunity to meet Victor Mena, and I can confidently say he embodies honesty and integrity. As a real estate professional and investor, I have a solid grasp of HVAC systems and work closely with my own vendors.
When evaluating an A/C issue for my client, I had already identified the problem. Victor performed a detailed diagnosis and validated my concerns, which I genuinely appreciated.
His direct approach and unwavering commitment to integrity position him as a tremendous asset to his company. I look forward to collaborating with him again in the future, and I anticipate great success for him ahead.

Juan, Cesar, and Sam did an outstanding job on our full A/C and air exchange installation. From start to finish, their workmanship was top-tier. They were clearly experts in their field, answered all my questions, and detail-oriented throughout the entire project.

The install itself was clean and professional, and the construction work around the unit was done extremely well. Everything looks solid, well-built, and properly finished, not rushed or sloppy in any way. They took pride in their work, and it shows.

Del Air has some seriously high-quality technicians on their team. If this crew is any indication of their standards, you’re in very good hands. Highly recommend.

Ronald did a very good job installing the IAQ3000 unit for my AC. He put everything back in place and left the area clean. He also provided a lot of information about the unit and some tips and instructions on handling it. Excellent company with an excellent technician! Highly recommended.
👍👍

Joe, Javier and especially Leo were great! They were here almost 15 hours yesterday. Ran into many obstacles, but they overcame them all and got my new unit installed. The conditions in the attic were very tight. How he did it, I will never know, but Leo is a superhero with a great supporting cast! Just saying. Thank you again all. My house is nice and chilly.