HVAC reviews in Orlando, Florida

Service employee Carlos seemed very knowledgeable about the air conditioning system and its operation and was willing to take the time to explain the situation and how to proceed to fix. Came back to finish job and got it done before the end of the day which I was grateful. Thank you for a nice job.

JaQuae was great he checked everything and did a good job. I'm happy with him an Jack Rabbit

Carlos was very patient. Very curtious and informative. Helped us out. My husband and I were happy with his service

Subject: Formal Complaint Regarding Inaccurate Estimate and Service Experience – Air Pros Orlando Division

Dear Air Pros Orlando Team,

I am writing to formally file a complaint regarding a recent service visit and repair estimate provided by your Orlando Division.

On July 27, 2025, a technician named Leo visited my home to inspect my HVAC system. After a brief inspection, I was presented with an estimate totaling $2,196.00, which included the following:
• Hard Start Kit Installation – $637.00
• Defrost Control Board Replacement –
$1,034.00
• Capacitor Replacement – $326.00
• APEX Membership – $199.00

Following this visit, I sought a second opinion and discovered that the actual issue was a faulty capacitor, which was replaced for just $9.99, completely resolving the problem. None of the other proposed components or services were necessary.

Additionally, I was alarmed by the grossly inflated pricing in your estimate. For context:
• A typical defrost control board retails for approximately $30 to $40, not $1,034.
• A hard start kit generally costs $70 to $80, not $637.
• The capacitor you quoted at $326 was available and installed for $9.99.

To make matters worse, your technician, Leo, repeatedly pressed me to leave a 5-star review despite the questionable service and inflated estimate. This felt inappropriate and coercive under the circumstances.

Given this experience, I am requesting the following:
1. A formal explanation for the gross misdiagnosis and price inflation.
2. A refund of the $25.00 assessment fee charged for this misleading and inaccurate visit.
3. A review of your estimate procedures and technician conduct.
4. A written apology acknowledging the inconvenience, misrepresentation, and undue pressure placed on me to leave a positive review.

If I do not receive a satisfactory response within 10 business days, I will escalate this matter to the Better Business Bureau, the Florida Department of Agriculture and Consumer Services, and other applicable consumer protection agencies.

I hope Air Pros will take this opportunity to address the issue and reinforce its commitment to honest and professional service.

Sincerely,

DeCarlos L. Sheppard, Esq.

Carlos was great with me gave me lots of options for my System I will call back when I’m ready get a new system he was patient with me , kind, & great in all ways. Even cleared my drain!

Carlos and Quae were extremely helpful today in diagnosing my a/c issues along with providing a plan of action!

Carlos & his advisor Shawn were great Gentlemen they were direct & methodical. I shadowed Carlos throughtout the entire service great Techician!

Carlos was very helpful today. He came by to provide with me with an estimate for two new units. He explained everything in a way that understandable as well as provide good pricing.

Carlos was very knowledgeable and personable when he came to do routine maintenance on pur AC unit. He explaied everything step by step during the process and even included pictures. I would recommend this company and him as a technician to all of my friends and family.

Carlos and Quae came out to inspect our system and ducts. They did an excellent job and were very courteous.

Leo is always very professional, friendly, and competent. He called with his ETA and quickly serviced our air conditioner. He took detailed pictures and explained what was going on and how to rectify the situation. He’s been servicing our air conditioner since 2023 and has always done an outstanding job!

2/13/25 Gabriel came out today for my maintenance service and he was great. Let me know what he was going to be doing on various things. Also, very knowledgeable, kind and friendly.
I really like this company, all my dealings with them have been great.

Leo was awesome. Professional, knowledgeable and very courteous. Broke the procedure down to layman terms so it was super easy to understand what needed to be done. As far as what needed to be done, he gave me all the available options.
Chi Chi and Alfredo did the work installing my new AC and they were great. Let me know if there were any changes that had to be made and let me know of any problems. They were here the whole day. Can't say enough about them.

Dont'e was here today . He explained to me everything very clean. He was very nice and polite. I really love this company and recommended one hundred percent

Carlos did a throughout inspection and maintenance of our AC unit. He was polite, friendly, professional and knowledgeable. He answered our questions and gave recommendations based on what he found. We had to reschedule twice and it was done without a problem, we had a positive experience with Air Pros.

Carlos ,Terrance ,& Shawn were all great gentlemen. They all tried to find the best solution for my supply duct that was cut in half by a animal, I highly recommend Carlos. A driven Tech!

Carlos very happy with the service and the pricing and Carlos was very good at explaining what everything needs to be done which yes it's an old system and he pointed it out so we're buying the system . So I'm giving him a thumbs up on his sales ability.

I had a very positive experience with Air Pros of Orlando. The technicians that arrived at my house were polite, professional and gave me a rage of options with no pressure. They are honest truly believe in customer service on a very hot day. Leo is the best!

Duke was amazing. He made sure we understood everything that was wrong and showed us everything and was very thorough. We will definitely refer Air Pros in the future. We also were very pleased about the response and the date of installment. Very pleased all around.

Leo gave me excellent service and provided me with the knowledge of whats been happening with my ac. He explained everything in detail and i would definitely recommend him to those in need of a great service provider! I will definitely continue to use him for my ac service work that i need.

Quae Top notch young man! He was respectful and upfront. Would recommend him and the company to anyone.

Carlos gave Great service to my air condition Thank you 😊
I gave Carlos a good review, but a week and a half later I found out they never flushed my drain line. Despite this, they tried to sell me expensive services and push me to renew my contract. When I declined, they didn’t finish the job or respond to my calls. I had to hire another company to flush the lines, so now I have to pay again. I would avoid Air Pros. They are all about up selling. Don’t do the job you go for up sell to bigger items.