HVAC reviews in Orlando, Florida

Investing in Air Conditioning's AC repair and cleaning service was worth every penny. The technician's expertise and attention to detail were evident throughout the process. They not only fixed the existing issues but also provided preventive maintenance tips to prolong the lifespan of my AC unit. The thorough cleaning resulted in improved air circulation and a more energy-efficient system. I highly recommend for their outstanding service

No return call

Friendly service and excellent results. My home is warm and cozy now!

Prompt and superior service and delivery... great job. We will most definitely be suing them again.

Five Star Heating & Cooling did a great job from sale to installation of my system. They were very knowledgeable, responsive and professional. I definitely recommend using their services.

It is the most terrible company I have ever dealt with. My appointment was from 11 a.m. to 3 p.m. "The technician" arrived at 5:15 p.m., saying he was busy and required to visit other clients. By his diagnosis, which I doubt, he described that the AC unit needed to be cleaned. He would require 3 to 4 hours to complete the task. However, my wife showed him that the temperature at home was 92 degrees, and he said he needed to visit other customers first. Currently, it is not possible to contact them by telephone. Don't call this unprofessional.

NEVER USE THIS COMPANY! My Home Warranty company assigned my claim to this company on Tuesday, they set an appointment for Thursday from 11 am to 3 pm. They cancelled the appointment at 4 PM citing bad weather (It rains everyday in Florida lol), set it for Friday between 11 am and 3 pm only to tell me at 4 pm Friday that it would take another 2 to 3 hours due to bad weather. I cancelled and asked the warranty company to reassign the claim. Looks like the warranty company uses the lowest bidder for a claim!

I had a 11-3:00pm appointment on Wed.6/2/21. Called to confirm on Wed 6/2 when their Tech will be here. Was told between 1-3:00pm.
When I called after 4:00 to find out where the Tech was. I was told I had cancelled by a very rude female who had the lowest and poorest customer service and was adamant about it. Now, why would I call had I cancelled? Especially, when your AC is broke and want it fixed ASAP.
Folks be aware, of what to expect from this company which appears to be badly managed. The owner should be looking into this behavior if he values his business. Please look at your reviews. They reveal a pattern.
I will never ever use their service.

Most people will always find the time to complain about everything including service.
I made the time to compliment Cleveland and Carlton on a recent installation at the address mentioned above.
Showed up on time, installed units non-stop due to pending rain, very polite and took the time to answer all questions and, without request on my part, provided us with proper maintenance education.
It was indeed a wonderful customer experience. Kudos to everyone else that made sure we were up and running ASAP. Will definitely recommend Bennett and Sons.
Best wishes
Albert Kalman

Horrible company. Spoke to a lady named Patty she was extremely rude and dismissive. This company was refereed by the HWA (Home warranty of America) company they over charge the consumers and and in cahoots with the warranty company. The warranty company will pay the very bare minimum for the air handler and they will fake an invoice and say you are paying for labor of the condenser unit and the condencer but they are actually doing is charging the customer all the work the warranty company is suppose to pay for. BEWARE THEY ARE A SCAM!!

Bennet & Sons was sent to our home through Choice Home Warranty after the A/C stopped working yesterday. We were given an estimated time frame of 11am-3pm the next day for Chad’s arrival. This morning around 8am we got a call to confirm the service call. Around 10am, Chad called to let us know he was on his way and he arrived early at 10:30am. Chad was extremely professional, knowledgeable, and walked us through what he was doing. He went above and beyond to make sure we were good to go before he left. We are extremely grateful for the prompt response from Bennett & Sons, and for Chad’s thorough service. Would highly recommend!
-Lauren & Nicholas McCreary

I had a great experience with Bennett and Sons. They repaired my AC through AHS warranty. The office staff including Patty and everyone that I spoke with were all very professional. The work was done quickly. I would definitely use Bennett and Sons again and would recommend this company to my family and friends. Very impressed!

Contacted Choice Home Warranty on Wed 05/25/22 to report my A/C was out. I was schedule with Bennett & Sons A/C LLC for Fri. 05/27/22 8-12pm.

• Called Fri. at 8:45am to confirm appt. and was told that the tech assigned to my job “called out” (Memorial Day Weekend).
• Was told that I would be rescheduled 7am-11am on Saturday 5/28/22
• Called at 8:00am and spoke with Patty to confirm again. I was told I was on the schedule and someone would call before arriving.
• Called Choice Warranty to confirm with them and they called Bennett & Sons specifically (Patty) and she confirmed with them.
• At 11:15 I called Choice Warranty again since I was outside my 4hr window and to remind them they cancelled the day before.
• They called Bennett & Sons and Patty told them that she already told me the tech was running late. (LIAR).
• Contacted Patty again and was told: “Because you called Choice customer service 3X to ‘complain’ we will now see you on Monday” (6 days after requesting service???)

I then called CHW back and cancelled the service call. They reschedule the service with another 2.0 star review (poorly rated) A/C repair company. Canceled that appt. before THEY had a chance to do the same thing. As a result of the contractors they use, I severed my ties with them; since they did nothing to rectify my poor experience.

Ended up diagnosing and fixing myself. The clog stop button was triggered. Pulled out and drained the pipe. Inside and outside units are now working and air is back on.

Stay away from this company! The receptionist named Patty was extremely disrespectful to me when I was trying to have two A/C units fixed. I asked her how I could expedite the repair process through my warranty company and she called me entitled and accused me of wanting to “jump ahead” of her other customers. I ended up calling another company instead of giving Bennett and Sons my business.

Bennett and Sons has been taking care of my AC needs for years. Luis Rosa specifically has kept my AC purring year after year. Recently my AC bills had increased dramatically. One call to Bennett and Sons and Luis was on location that same day and had my AC purring again. I am very pleased with the service I receive from Luis Rosa of Bennett and Sons for several years. I highly recommend Bennett and Sons.

I had a great experience with this company. I placed a service call message on a Saturday evening and within about 10 minutes the owner called me back. He even tried to walk me through a possible way to fix the issue myself! After determining a service call was needed we scheduled something for Monday morning. Their office called me and sent a text message to update me on service time and the tech called when he was 15 minutes out. Chris, the technician, was very thorough and got us up and running. I would certainly recommend this company to anyone in the area.

Unreliable, Bennett & Sons was recommended by Choice Home Warranty for my a/c service. I have had 2 complete visits that did not rectify the problem however this 3rd did not happen. I pleaded with them to come to my home as I am caring for an elderly family member but that didn’t matter. The air is not in working order and they provide negative information to the warranty company which now is costing me out of pocket. Even willing to pay they still did not show. I’ve called and confirmed 2 appointments this week one was canceled due to staffing the other was today as they said they could not get in contact with me. I would not recommend this company at all.

This business doesn't even rate a star.
The woman answering the phone was rude and unprofessional.
I had a confirmed appointment today for AC service. When I called to get an ETA she informed me that she doubted they would be coming out today. When I questioned my confirmed appointment she wanted to know why I could only have a weekend appt.
This woman kept interrupting me as I was speaking. She told me to call CHW and get a different AC company to come out for service.
I was treated as if I was the bottom of the barrel and she literally hung up on me.
Do not Use These People. Unreliable, Rude, inconsiderate and most unprofessional.

DO NOT USE THIS COMPANY! Was referred to this company through my home warranty. When I called to confirm the service needed I could hear the owner screaming and cussing at his employees in the background of the call. It was so loud the representative trying to help me was unable to do so. What the owner was doing to his employees was verbal abuse. I was horrified for them. I have never heard anything like it. I have filled a complaint with the Better Business Bureau as well as the Home Warranty Company. I do need my A/C repaired but I refuse to give money to a company that treats their employees this way so I will definitely be taking my business elsewhere.

We had to deal with this company through our home warranty (choice home warranty). The tech (Ben) was AWESOME! He was here by 630Am! Because we had bad weather coming in later in the morning and he wanted to get to us before it hit. He had it diagnosed and fixed within 30 minutes. Office staff was very nice. Ben called back the next day to make sure everything was working great. The lady in the office (I didn't get her name) called to make sure we were satisfied and our unit was working great. Ben's personality was AWSOME to be around that early in the morning lol. If we ever have ac issues again, we will ask our warranty company for them again. And ask if we can have Ben lol

I believe the workmanship waskip was extremely good Carlton and Cleveland were excellent at installing. When Owner finally came to finish up the workmanship was was beautifully done. My biggest problem was in their communication and so many excuses as to why they did not get here in a timely manner. Many calls also to find out what the status was, finally having to revert to calling our insurance company. Took well over 2 months from the 1st call to the completed project. Hi marks for workmanship, very low for response time.