HVAC reviews in Orlando, Florida

Bennett and Sons Air Conditioning is one of the worst companies to work with. Each worker, all the way down to the manager, is unprofessional and rude. I see why their total rating is at 2.6. I should have considered that before requesting this company to visit one of my properties. On the day of service, the technician left before the AC unit could be completed. The company had the audacity to ask for payment for a job that was not completed and leave the house without providing cool air into the house. The tech said he had to go because he had another property he needed to fix, and the management was getting on him for taking a long time to fix my unit. Wow, a waitress should not give you your dinner because they have more tables to do. After finding out from another AC company (“Way to go, Sears, for coming to my rescue”) what Bennett and son said the problem was, founded by Sears, was not the situation. Sears fixes the problem right away with professionalism. If Bennet and Sons don’t change their behavior this business with not continue to make good profits and will lose revenue for the business. Please learn from Sears.

Absolutely the worst company we’ve ever had come out. The technician came out because our coils were freezing up. He did a few tests and came and told us we just needed to clean the coils. We had to leave for a wedding and were gone all weekend and when we came home the floors were soaked and completely water damaged. Turn out the technician never connected the drain line back up after his inspection.
We called the home warranty company immediately and they told us to wait until the next day to talk to a rep. So we had to get a hold of Bennet and the owner screamed at my wife and said that they didn’t do that and they aren’t responsible. He then said see you in court and hung up on her. Don’t use this company unless you want your house damaged

I wanted to take a moment to write a review for the fantastic job that Harry, the owner, did for me. It's pretty amazing to have the actual owner show up to do the work. He was extremely efficient, friendly and knowledgeable. Harry spent an incredible amount of time diagnosing all of the issues with my A/C, and did a very thorough job of repairing it. Every time I spoke with the office the ladies were super friendly and kept me up to date with next steps. Air has run better than when I first bought my home.

Thank you Harry and staff for your incredible job and extreme friendliness. You run a great business!

This company was paid about 6000$ to install a new ac unit. To start with they promised to show up many times and don’t come
Nor call to say they wasn’t gone be able to come.
I would suggest you pay a company that cares about backing up their work. The ac unit they installed does not come on for the heat. We’ve had to endure a cold house with no heat. Patti the rude receptionist told me that the company will not be coming back to my house because when they were at my house the heat worked. If the customer is telling you that the ac you installed is not working properly you shouldn’t argue with the customer.. How do you have a rude receptionist working for you? Patti had the customer service skills of a crocodile, she shouldn’t be dealing with no customers at all. Don’t treat me any kind of way and you got my 6000$. The heat doesn’t work and you act like it’s not your problem. Everybody that came to the house stayed a few seconds and left as if they fixed my unit. Find another ac company to install your unit. One that cares

I had an appointment scheduled with Bennet and Son’s AC for 3 PM and waited patiently for five hours with no update or courtesy call. When I finally contacted the company, I ended up speaking with the owner himself, who promised he would personally come out no matter what that same day.

Well, guess what? After waiting another full hour, I called again—and not only did he say he wasn’t coming, but he told me I’d have to wait until the next morning. When I expressed my frustration, he became rude, started yelling, and acted completely unprofessional.

This company is the definition of unreliable, disrespectful, and unprofessional. Save yourself the stress and find an AC company that actually values your time and treats customers with basic courtesy. I will never recommend them to anyone.

Bennett and Son's was contracted through our home warranty to come diagnose our split unit at our house because we had no ac upstairs. The technician was very friendly and determined the compressor was rotted and was leaking along with the dryer. Due to the age of the unit, they suggested to the warranty company to replace the whole system. I didn't really want to spend the money but it needed to be done. The day they were to arrive to install the new unit about two weeks later they were a little late from a previous job I believe so I reached out to the office and the lady said they'd be there soon. They showed up about 15 minutes later. There were two nice gentlemen and they got started right away. They hustled through the whole install and in 4.5 hours they were done and I had nice cool air coming into master bedroom once again. They did a great job. Overall, I had a good experience with this company.

Choice Warranty assigned Bennett & Sons to check a no heat situation on our HVAC. The appointment was originally scheduled for 3 days hence, however we got a call from Bennett asking if they could come the same day of the request. Louis the tech showed up about an hour later and after some diagnosis located and fixed the issue on the spot. This is the second time we have had Bennett for our system and each time has been a positive experience. I was originally reluctant to use them because of the reviews, however, I have received excellent, prompt service on each occasion.

The install crew of Lemuel and Carlos did an outstanding job for my new Carrier system, they went the extra mile to have the system not only run perfect but looked great as well. I would recommend them 💯 for any future HVAC projects.

Worked with Harry and Matt (and warranty company), they were able to get someone out to my home and get my A/C (heat pump) replaced within a week. Even after the install we had some administrative concerns which they were able to follow up and sort out. Thank you for your timely support and customer service.

*** Updat
I’m changing my review to three stars as they have done the job but promised to come back out and put more mastic on the tape on the handler and actually rebuild the duct going up to ceiling. They were suppose to be pulling a permit as well. I have called so many times and I’m done calling. Don’t tell your customers you’re going to do something then not follow through. Professionalism and communication is very important to my work ethic. I will not be recommending this company to my friends, colleagues, or customers.
I do have a great list of AC companies. I only went with this company due to my home warranty. I also have not received anything about my warranty for the AC. So frustrating to have to keep calling but again job was done.

Just had Carlos and Eddie from Bennett and Sons LLC replace my AC. They installed my AC, fixed the AC platform, painted the platform, and just did an incredible job. They also told me that I should, due to my animas get an air filter grill by my intake since I have dogs. I wasn’t aware of that. They told me how to maintenance my AC, about the 10 year warranty; cleaned up after ever thing they did. Very efficient, excellent customer service! I will use them to maintenance my AC and would recommend them. I learned that when my home was built amd AC installed it was installed tipped backwards; my outside unit was not level back when my home was built. Now all is new, level, painted, and my house is cool again. Thank you Carlos and Eddie for being so good at what you do and for your patience with the questions I had.

Today, I experienced an exceptional level of professionalism. From start to finish, they were great. The attention to detail, timely communication, and the high-quality results exceeded my expectations. I highly recommend their service for anyone seeking excellent service.

Warranty company sent Tom out on a Monday, frozen ait handler coils. Since the condenser coils were rock frozen, he had to come out the next day after letting it defrost and recommended I get a portable ac (we did).

Tuesday determined we needed a new air handler. CW approved but advised due to state law we'd also need a new condenser and labor was not covered.

Ms. Patty was southern sweet - no nonsense, to the point, but answered my questions. She called me Saturday morning to let me know the system was scheduled to arrive Monday, so let's schedule for the earliest they have Wednesday and she'll call me if they had any cancelations. I called a few times in between with more questions, asking for her directly, and she addressed them.

Wednesday they came timely and were there about 9 hours installing the new air handler and condenser. They also found a leak in the three quarter copper line (laeking refrigerant) that needed to be replaced which took the labor cost up by 37.2%. It would have been an additional 69% but Ms. Patty advocated for us and Harry was agreeable.

Overall, we are thankful to God that our AC is fixed for about $5K with new 17 SEER Lennox which offers a 10Y limited parts OR 7 year limited parts with 3 year labor warranty. It took about 10 days from start of claim with CW to new install and the portable ac worked well in the interim.

Upate:
Asked for an itemized receipt and copy of permit to submit for rebate by phone three times and email three times and was ghosted. Never received warranty information, so submitted it myself. Asked for a AHRI certification and after not receiving it, looked it up myself. Found that based on the combination of heat pump and air handler, it actually comes out to a 15.5 SEER. The new AC works well so no spite in the review; must knock it down 2 stars due to unresponsiveness to seemingly simple requests and difference in what was advised versus received.

I recently had a great experience with Bennett and Sons when they handled my warranty claim. Their team was extremely professional, punctual, and efficient throughout the entire process. I appreciate their attention to detail and commitment to customer satisfaction. Their customer service quality depends on who answers the phone but I would recommend Bennett and Sons for AC needs. Give them a chance and they’ll do a great job.

Trashy business

hands down the worst ac company in orlando to ever exist

Good people. Very reliable.

Very professional, a great experience!

Best in the business! Thank you again for your help 💪

Just an awesome group of guys honest and hardworking and they definitely know there stuff

Amazing job! no hassle no and no worries with these professionals, would recommend

Outstanding customer service and on point pricing. Highly recommend