HVAC reviews in Orlando, Florida

05.16.24
In my previous review I wrote about the few in a struggling company that save it from being worse. The thing is that you may hit or miss with the technicians, but you can’t get around customer service. It begins with them. This company’s voice, a woman named Patty, must be the worse there is. I mean, she is all over the reviews as such. She is rude and spiteful. Imagine you can hang up on people, lie to them, and argue with them as the voice of a company. Imagine reading the reviews and wondering why is she still there. If a company doesn’t care about their poor reviews, their rude employees, and the lack of professionalism then it shouldn’t be in business. If not for Choice Warranty, my guess this company would not have customers. How can they when customers have to be insulted and demeaned by the person that answers the phone? We have been without AC for two weeks now and the company that is supposed to fix it is the one that has kept us from getting it fix. It has been made worse by this Patty.

When they had their technician come out, after a while, he determined what the issue was. He didn’t have the part, but it was a part that needed to be approved by CW anyway. He wrote on the our receipt/invoice the part needed and nothing else. He said he was going to submit the papers that day (it didn’t happen). Well, when the papers were finally sent for approval, CW denied the claim because the technician added that our AC was still under warranty. Again, this was nothing the technician mention to us. But if CW or the technician had done their due diligence they would found out that our AC was no longer under warranty for a couple of years. We were given the option to appeal, which CW said would be in 24 hrs—it took almost a week. When we submitted the warranty status as proof for the appeal, CW conceded but told us that we would still have to pay for the other part that was included by Bennett & Sons that was never mentioned nor written on the receipt/invoice. My guess is that this company is trying to rips us off and milk CW adding things that were never discussed to us and not included in receipt/invoice. And of course this new part is not covered by CW.

It’s been two weeks since and because of Bennett & Sons impropriety and misrepresentation we haven’t had AC—in Florida. A company that is supposed to repair ACs—IN FLORIDA—is making us suffer the consequences of their deliberate neglect and unprofessionalism in this heat.

To make matters worse, this insufferable Patty answering phones, not only was nasty with my wife, but we told her we were going away and we gave her the dates to see if she could possibly get us in before Monday (We leave on Tuesday) and through her huffing and puffing she acquiesced as to be condescending and ended it with “they will sees us when we get back” and hung up on my wife. Fully understanding the dates we will not be home, she goes and schedules us for service while we are away. The is wretched and spiteful—her decision to deliberately schedule us when we are not here, and when we stressed the dates to her, then to schedule us on one of those days was done on pure spite. If we have problems again with our AC and put a claim with CW and we see it was picked up by this company, we will vehemently request another company. This company should not be running. I am surprised they have any business.

We dealt with this company twice before and the experiences have not been pleasant—and once again, mainly stemming from customer service. When they picked up our new claim, we cringed. And they didn’t disappoint. Technicians of character may be a hit or miss thing, but when the problem starts with customer service and an apparent lack of accountability from ownership, then it’s time for changes. I was generous with four stars the last time because one good technician made it better, but I will never give this company more than one star and that will be too much. Now we have to go outside of CW to get our AC fixed since we will not be here for Bennett and Son. But, they already know that.

I've lived in my house for 24 years in and have had about 5 or 6 different a/c companies maintain my a/c. Things were good for many years while my husband was alive, but when I became a widow I began being taken advantage of. Your techs are the only ones who have been honest with me and not tried to sell me a new unit,
, while all the others were too interested in me or telling me I needed a new a/c. Your techs have kept my a/c running smoothly. I would highly recommend your company to anyone especially all those women without husbands. Thank you Bennett and Sons for having an honest reputation.

My A/C unit stopped working at the hottest week of the year. Bennet came out advised the entire unit had to be replaced. A week later, a new system was installed by ED and Carlos who did a great job installing all the new equipment. Very clean and professional Highly recommend Bennett and Sons Air Conditioning, LLC

GREAT JOB ON A FULL A/C REPLACEMENT!!! If I can give these guys more than 5 stars, I would! We had a GREAT experience with this company from beginning to end. These guys know exactly what they are doing. Their work was very detailed and professional. Especially during our recent heat wave, these guys did not stop and went far and beyond to get it done. No shortcuts. Patty was our go to gal when calling and what a sweetheart! She was great at coordinating everything. Hands down, would recommend this company! Thank you Bennett and Sons!

This company was extremely unprofessional. My home warranty company scheduled them to fix my AC. They came out but the problem was never fixed. They rescheduled multiple times and just didn't show up at least twice. Stay away!

Y'all. RUN !! I got assigned this provider by HWA [Home warranty of America] I spoke to a lady named Patty - She was horrific to say the least. Communication/ customer service with this human was one of the worst I have ever experienced. Long story short Patty was highly passive aggressive about scheduling needs, then it progressed into some sort of laughing/ chuckling over my concerns as I expressed them. When I asked to speak to someone else who could better assist because her attitude was totally inappropriate and unprofessional. She barked over me and basically said that she has been working there over 11 years and there was no higher up to speak to so wether or not I wanted to schedule/ reschedule - she could care less. When I asked her credentials after she flossed her 11 years of service/employment. She refused to tell me. Yooooooo - thank goodness we did not have this company service our home. I could not imagine having a business relationship with anyone/ any business who treats their customers this way BEFORE that actual service is even preformed. Imagine how they are going to speak to you after they have your cash in hand. Get outta here. I then asked around and looked up the business post interaction. Trash.

- So thankful I caught the vibe early and now working with a much more professional company. Y'all BEWARE. Look at their ratings. Enough said.

I have been waiting over a month for this company to return to fix my AC unit. My home warranty company authorized the payment on June 29, 2023 and it is now July 30, 2023 and still no AC. We are suffering and our dogs are suffering with no AC. I have called and my husband has called at least 3 times and still nothing. Do not hire this company unless you enjoy poor service and suffering. Customer service told me everyone makes mistakes when they didn't show up for the 1st appointment which was back in June. The reason I picked service not listed is because they haven't done anything yet and who knows if they ever will. UPDATE: AC just finally got fixed, August 2nd. Tom was great and everything seems to be working as it should.

I actually had a great experience with this company, through my home warranty. I put in the request on a Sat evening, they called me first thing Monday (didn't expect a call before then), we set an appt for Tuesday morning, they were at my house nice and early, the tech fixed the problem, told me about how to flush my lines (some drain line in the garage handler was clogged), and it's working just fine. Would highly recommend this company! Am very grateful all is fixed and running--thank you!

Terrible experience through my home warranty company. Luckily the warranty company made it right and reassigned the work to someone else because this company does not deserve your money. After three attempts to fix my AC I’m still having the same issue, and now they are no-showing the appointments. I asked to speak with someone in charge to see what the issue was, and a very rude man starts shouting and refusing to take any type of responsibility, or let me speak. Hopefully once the warranty companies stop referring business to this company, the free market has their say, because no one with a choice would do business with this company based on their customer service.

I wish I could give ZERO start to this company.

Very unprofessional and rude people. They treat customers very disrespectfully and offensive. The recepcionist, who claim to be the manager yelled derogatory remarks at me because I asked for an update about the time frame the tech would arrive to my home after being waiting for 45 minutes pass the time he was supposed to arrive. She hung up the phone and asked not to call ever again because that is her company. Super rude people. After, she sent a message to the warranty company stating that I cancelled the appointment because I did not need it. If you want to deal with the most nasty and rude people then called Bennett &Sons Airconditioning. This recepcionist needs to receive a course to learn how to treat customers.

My warranty company hired this firm on 08/29/2023 to fix my A/C unit in Winter Haven. The tech stated a new motherboard was needed and they would order immediately and fix my A/C. This never happened at all!!
Over the course of the next 23 days, I emailed and called almost every other day getting the run around from Bennett that they were waiting on the part. Finally, I was told by Christine (Bennet employee) that it was never ordered after three weeks. That they were ordering in a rush and would install same day. Of course, that did not happen, and it took me calling for them to say, " The owner feels bad and will install himself the next day, and they would give me a 2-hour window since I had to stay with family in Tampa( Did I mention it was over 3 weeks and no A/C in FL?) The next day came and went and when I finally called I was told by Christine the owner sent the file back to the HWA warranty company to be reassigned. Here we go again!

I would highly recommend "NOT" using this firm for any work at all. Completely unprofessional, unreliable, and just rude.

As a Realtor in FL and a Mortgage professional, I would not recommend this company for anything!!

Worst experience we've ever had installing a system. They should be shut down by the state of Florida. They never pulled a permit. Never even asked if we wanted to. They double filtered our system. Left supplies behind. Had numerous phone calls to get them out to get the work done. I'd never recommend them to anyone!! We're still paying for their terrible work. We didn't choose them our Warranty company did.

We we're really happy with our service with Bennett and Sons. Our AC stopped cooling Monday afternoon. We called our home warranty company who hooked us up with Bennett and a technician came out the next morning. Steven was great to work with! He arrived on time and got the system cooling right away. He noted that our compressor was failing and submitted all of the paper work to our warranty company without us needing to ask. We were told the part would take 3 to 5 days to arrive but the part came in early and Steven came out again and installed it immediately and everything is working great now. It was such a pain free experience and the staff with Bennett was super nice and helpful.

Had the best experience with Brian the technician. He was a terrific and pleasant person and respectful and fixed my air conditioning after diagnosing several problems. Because of him, my wife has no more asthma and we are living better with his expertise. I recommend Bennett and sons to anybody even though some people might have had some bad experiences, but they are top notch outfit.

WORST A/C company Stay away from them!!
My home warranty company scheduled them to repair the air at a investment property we own today and I called the home warranty company back and said NO WAY . They are the most unprofessional ,unknowledgeable and rude people. They came out to another property of ours a few months ago and the worker had no clue what he was even looking for. Needless to say they were not able to fix the A/C and we had to call another company out to do the job. Worst customer service( Dot ) Yes she had no manners what so ever. I personally could not recommend them for any job.

Worst customer service! Patty, the person who answers their phone was rude, abrupt and a liar. And after a week of waiting for a response, the owner couldn't be bothered to respond to the FedEx I sent about my experience with her. Or answer the one question I had about warranty coverage. To be fair, the technicians that installed my system and resolved a later issue were really good. Great experience! From me, this company went from 5 stars based on their technicians down to 1 solely because the customer service is the worst. I do thank them and appreciate it enough to never use this company again.

If I could give this company 0 stars, I would. They were sent by our Home warranty company. Came for 5 minutes and collected $85. Said they would be back the next day and scheduling from 2:00 to 4:00 PM. 3:45 we were notified that they had to cancel and could not come. Rescheduled for the following day and still did not show up. We have been 3 days without AC with 90+ degree temperatures.

Do not use this company and if you're Home warranty company calls them to fix your AC, Good Luck with that!!

I had a great experience with this company. Went through Choice Home Warranty. Bennett called back promptly, came when they were supposed to (a bit late but they called) fixed the problem. I was working with two companies at the same time and got good advice from Mr. Bennett. Had a small leak after the install and called Bennett Sunday and left a message and first thing Monday they showed up and took care of it. Also their office staff were very courteous. I would hire this company again.
Grant Ellington

My AC went out last week and it was 85 degrees inside 🥵 Bennett & Sons is the company sent out by my warranty company. Tom came to my house, investigated and replaced my dual capacitor. My air was blowing cold again within the hour. Tom was professional and friendly. The only reason I am not giving them 5 stars is because they came an hour outside the scheduled window and I had to call them; they didn’t call me. Apart from that, I recommend these guys and would call them again.

Harry and Patty were phenomenal in addressing my a/c issue since I was having to replace the entire system. They totally exceeded all of my expectations with getting his techs out almost immediately. The techs Harry sent out were amazing the work was a piece of art in our air handler closet better than it looked new when we built our house. If your having a/c issues don't hesitate to call Bennett and Son's best experience I have ever had with an a/c company.

Beware of incompetent service. A technician from Bennett and Sons that was assigned by Choice Warranty responded to our address to repair our AC unit that was not working properly. He could not diagnose the problem, took pictures, and checked the condensation line. He then charged us $75.00 and told us we were lucky to have some cool air.
I called Bennett and Sons' office to express our concern for the lack of action. Patty, the office person answered the phone and made excuses for the lack of work. She made no adjustment on the service fee of $75.00.