Swimming Pool Contractor reviews in Stuart, Florida

We used Custo Pool & Spa Mechanics to completely update our pool and deck! They did an outstanding job walking us through the process of resurfacing our pool, extending and paving our deck, updating our pump and our summer kitchen!
They also provide comprehensive pool maintenance for our new oasis!
They were professional, thorough, courteous and timely! We would highly recommend using them !

Wow! We just had Custom Pool and Spa Mechanics totally rebuild our outdoor space and the only word we can find to describe the results is…spectacular! Larry, Brenda, Rochelle and the entire team at CPSM was friendly, informative and just fun to work with. CPSM rebuilt our pool, eliminating ugly and outdated coping around the perimeter…coping that others were afraid to tackle. From there, they tore out and replaced all the outdated tile around the perimeter and on the steps. They built a new swim-out to replace the ugly and outdated ladder, replaced the lighting and finally re-plastered the entire pool. But they didn’t stop there. They installed beautiful travertine pavers in our lanai, in the pool area, on the outdoor patio and sidewalk to our garage. The quality of product that Larry helped us select and installed was something we hadn’t expected. We compare the detailed travertine coping work around the pool to a jeweler cutting fine diamonds and placing them in an exquisite setting. The work is truly incredible. Once the travertine was installed, his technicians moved to our mechanicals. They installed a new filter system, replumbing the existing mess of pipes so they were almost invisible. Then, they installed a new pool heater. The backlog on the unit we wanted was in the thousands. Larry’s team showed up this morning to install the unit and we didn’t even know that it had been delivered! And talk about the personal touch – Larry came to our house every day to ensure everything was to our liking.This was an extensive renovation to us, and we trusted Larry completely. His attention to detail did not disappoint. His suggestions proved to be gems and we would not have done a thing differently. Lastly, we were pleasantly surprised at how reasonable the pricing was. As you can tell, we couldn’t be happier with how our project turned out. We will always use Custom Pool and Spa Mechanics.

Absolute WORST customer service. They give verbal quotes and then send invoices with price discrepancies. They repair things that don't need repaired and neglect things that need attention. Pool techs are incompetent and are unable to perform basic maintenance. Save your pool, and yourself the headache, use anyone but custom pool and spa.

Highly efficient, clean and knowledgeable. Took our very old pool and spa and turned them into a bright, shiny new place to relax and enjoy. Whole process took only about 5 days and that included removing old bull nose deck and tile and complete re-plaster. Highly recommend these guys!

Summer 2020: Had pool, spa, and cool deck refinished. Pool guys were fair. When spillway sill was installed, we noticed the guy turned the spillway on immediately. Hmmm, that seemed illogical. Deck sub-contractor made a mess, including poking holes in new screens when rolling deck paint, During initial pressure washing, newly painted doors and patio ceiling were damaged from spraying old deck paint and not cleaning paint specks off. When done with initial job, pool system had issues for which we were charged dearly -- this valve, this other valve, and on and on; nickel and dime, then in the hundreds! The pool was not cleaned after the refinishing thereby damaging the pool filter -- another expense. Recently (within less than one year) the spa was leaking into the pool. The owner's wife argued they would have to conduct a pressure test to check for leaks under slab and that would be over $300 and two to three weeks before anyone could come out. I could hardly get a word in to explain that part of the refinishing job was to address leaks which we knew we had and were addressed. That afternoon, I was startled when I saw a guy on my spa; he came out without calling, let himself in and put putty around the sill for the spillway. Within a week, the entire sill came off! There have been so many issues with this company and their workmanship, disgusting customer service, it's difficult to list them all. The owners are extremely RUDE, arrogant, and deceitful! After being told that the owner had the "work order" and would be contacting me about the cracking and peeling of resurfacing material and paint on a deck seam, he never called. On one of my subsequent calls, I was told he would be out that very afternoon; crickets. I waited a few days, called again and was told he would call late the following week; crickets. On my 5th call, I was asked AGAIN what the issue was (don't they have a record of anything?), I demanded that the owner call me that day. He did and screaming told me he and his wife were out sick. When I mentioned that it would be nice if a customer were advised that he was out of the office, he literally cussed me out (he assumed I wanted to know he was sick instead of just out of the office). He hung up after yelling "I'll get to you when I get to you!" Crickets. One star is one too many, however, the field is required.
UPDATE: This owner of this company is totally unscrupulous!
(A) NO upgrades were ever requested; NONE were ever even offered!
(B) The so-called specs were never cleaned.
(C) The sloppy texturizing and ensuing and continuing major flaking of the material has never been addressed.
(D) The employee who came out to "fix" the spillway, did NOT call me and never left a message. I would not have wanted to wait, however a call to let me know he was on his way would have been polite. Instead he came into our community with a code, no announcement, and into my screened enclosure without my knowledge. The spillway sill completed fell into the pool a week afterwards and was properly repaired by ANOTHER COMPANY.
(E) NO CREDIT was ever offered or given.
(F) The reason we retained the pool service through March 2021 was to ensure that another company was not blamed for any of the sloppy work Custom Pool and Spa Mechanics did.
(G) In good faith -- now in retrospect, too trusting -- I paid the balance of job BEFORE the pool deck mess was corrected. Shame on me; after that I was in the owners' rearview mirror!!
Lastly, when after two weeks of calling and being told the owner would call me on this date or that date, I insisted he call me on the day of my fifth call. When he called, he stated he and his wife were out sick. I asked why I wasn't simply told he was out for an unknown period of time, he stated that it was "none of your G*d Damned business"!

We had Larry and the crews do a complete reno of our pool: remove and replace the deck pavers and coping, remove and replace the waterline tiles, resurface the pool with a bluer color, remove and replace all pool fixtures, remove and replace all mechanicals including a new electric heat pump heater and salt water chlorine system, remove the in-pool light with an LED fixture, and coordinate the associated screen enclosure lift, footer repair, and reattachment. Despite the pool-business-wide material shortages and delays, they stayed the course and produced a top-quality product.
Well done during tough times.

I never post reviews. Gods honest truth. This may be the third in my life and I think one of the other reviews was also warning people about this pool company!

You do not want this company servicing your pool! They charge top dollar and skip weeks if it’s raining when you’re scheduled for your service. Keep in mind they still charge a full month even if they come only once!!! During the summer months there have been full periods when they have not come at all. Plus, when they do come, all they do is add chemicals. They don’t clean filters and they seldomly vacuum.

On top of all that, the owner and receptionist are rude and unprofessional if you contact them with any concerns.

I have a local person doing it now and I’m saving $30 a month and my pool has never been cleaner.

I am posting this just as a “heads up.” You won’t be happy using this company. Keep looking. There are way better businesses that will do a way better job at a fraction of the cost.

....update.... it wasn’t my parents property. I don’t know where you are getting your info from. I call it as I see it. What I see is a really terrible company that I feel I should warn the public about. If they don’t choose to listen, that is on them. I’m just here to spread the word of my experiences. Patronizing me won’t keep people from seeing this as a resourceful review.

Just completed a complete pool remodel, including new pool surface, new deck surface, new tile and coping and a new salt water system. A very professional job in every way. From the time Larry gave me the estimate until the project was completed (on schedule by the way) everything was completed in a superb fashion. All of the workers were professional and courteous. The office staff, especially Brenda were very helpful...this is a great company-- hire them.
James W. Parker, Major General US Army (retired)

Custom Pool & Spa has been taking care of our pool for last 5 years. They are quick to respond to all our needs. We used them to completely update our pool, spa and deck. Larry gave us lots of great ideas and kept us posted on the progress. Worked with us when we had an issue and it was totally resolved. Love the outcome and knowing that I can count on them when things need addressed!

We knew if was time after 23 years to have our pool resurfaced along with new coping, tile, lights,& heater. From day one meeting with Larry and his teams we knew we had picked the right professional company.Larry has teams for each process and you can tell they know their stuff.Brenda was very helpful with assisting us with finishes and color choices, also any questions. Whenever small issues were brought up they were delt with and in most cases within hours of us calling. We also know if we need anything in the future it will be taken care of.
Thank you Larry for making our pool beautiful.
Cliff & Debbie Carrier

Unbelievable experience!
We are so grateful for the wonderful service and compassion form Custom pool and spa mechanic. A pool company left town with our deposited and Larry from Custom pool and spa mechanic, came to the rescue.Larry came out, explained where we were with the build and asked for a few days to get an estimate. We agreed to the estimate and three and half months later we are swimming. Larry and his crew were always polite and courteous. Kept us well informed, and answered all question we had. They were very honest and came thru on all their promises. His office staff was patient as we went thru the process of a new pool company and having to decide on new tile , coating, pavers, and equipment. This company will always get our business as long as they are in business. God places people in your life for a reason, he placed Larry and his crew in ours and they did God's work!
Thank you Larry and your wonderful employees. May God bless you all. Keep up the excellent work.

We have used custom pool and spa on three different pools. From resurfacing, to adding a swim out sundeck, new coping and new paver decking. Excellent customer service, communication, and quick when the work begins! Very professional and they aim to please.

Just had a terrific experience with Travis at Custom Pool. I needed a new pool heater and called him for a quote. He gave me a quote over the phone and then called me back the following morning to follow up. I was going to use him anyway, but the follow up secured the job. He had the pool heater installed within 8 days of me placing the order. Him and another technician couldn't have been more professional when he came to the house. Even texted me on his way over for the ETA. By far the best experience I have ever had with a pool company. Highly recommend Travis.

I have read some of the other reviews and could not disagree more !! We have been using Custom Pool And Spa for 8 years and found them to be extremely competent and we are more then satisfied with there services. Any time we have had an issue they have resolved the problem in an efficient and cost saving manner. I feel so confident in this company that we recently contracted them to redo our entire pool (resurface) and install an absolutely beautiful Travertine marble deck and outdoor kitchen area. I have to say our yard has taken on an over the top look!! The owners took the time to point us in the right direction had extreme patience in showing us a multitude of products and
in the end there knowledge and vision has created a tropical paradise that we will enjoy for years to come. I am so confident in there work that if any one wants to see it ask Larry and Lori to bring you by : )

I'm really surprised by the previous reviews. I have used Custom Pool & Spa Mechanics for over 6 years and have found the staff and crew very professional and polite. They have always fixed our pool problems the first time on the day and within the time they promised. More importantly they have been reasonable on fees and always left the job clean with no clutter left behind unlike some other companies. This is a great company that always gets the job done. Special thanks to Scotty for trouble shooting our pool motor without just taking the easy route out and replacing it. It is nice to have someone who knows what he is doing. Turned out we had a loose wire contact. Thanks for saving us a couple hundred dollars today. It is really appreciated!
Thanks,
Rich

The owner Larry and his team do an excellent quality, professional job on time and on budget. I highly recommend them. Larry was there with his crew bright and early at the start of my pool renovation, oversaw the work as it progressed and made himself available to answer questions along the way. My sparkling new pool is absolutely beautiful. I am so glad that I went with this company and recommend it to everyone.

We so appreciate having David as our pool maintenance guy! He is a blessing. Polite, kind and hard working.
We have tried other companies prior to using Custom Pool and Spa and were never confident in their services. David is a gem so please let him know how much we appreciate his work and have one less thing to manage. We are in good hands. Thank you..

I used Custom Pool and Spa to maintain my pool while I was was working out of state for 3 months during the summer. I was very impressed with the attention to details the company offered. I was sent an email, a text message and pictures every time the technician visited my pool. The report also indicated the pool chemistry, chemicals added and any problems noted. I'd highly recomend this company to take care of your pool.

Super fast to come out and assess what your pool needs when you call in with a problem. Would highly recommend.

Ashley in the office is great! She has helped me in determining which pool heaters have the best warranties and Joe (in the field) helped me with the Model/BTU size which will be best to purchase given my plans to add a hot tub in the future. They were also able to help me with leak detection in recent months...were able to detect the problem and fix it expeditiously. I have dealt with several pool companies over the last 20 years & they are the best!

Larry,Rochelle and Ashley are a great team. We recently had our pool and deck resurfaced. It could not have gone better from material selection to scheduling to the finished product. They have a great operation. I can't comment on pool cleaning. 👍👍