Swimming Pool Contractor reviews in Stuart, Florida

I signed up with Custom Pool & Spa Mechanics before moving into my house. They are consistent with their cleaning schedule and knowledgeable as this is the first time I have owned a pool. My pool is almost 30 years old and the service team has been prompt with fixing pool leaks, replacing worn parts, and helping me understand pool ownership. Like many companies they are very busy but my conversations Shane, the service supervisor and Victor, our technician have helpful.

I couldn’t be happier with my pool resurfacing.
It was done last September, October. I wasn’t there to witness any of the work & I felt totally confident that they would do a great job. Larry , the owner had come by a few times before I left & assured me it would be complete when I returned. On my return although they had sent me lots of photos I was thrilled. Everything was perfect , clean, & exactly as they promised. All of Larry’s team are professional & go the extra mile on an ongoing basis. Ashley, Rachel, technicians & David my weekly service provider and everyone involved with my pool .. Thank You.
I highly recommend Custom Pool & Spa Mechanics.

Decades of Success makes a difference.
From the experienced guidance choosing materials and finishes to accurate scheduling, Custom Pool and Spa Mechanics were by our side. Crews (artisans) showed up early morning and worked diligently all day. Everything was on time and as promised. No pushy sales tactics, just solid advice. Its comforting to watch skilled workers checking their work carefully and at the end, taking pictures, proud of their accomplishments. Dedication, no cut corners. EXPERIENCE MATTERS. We couldn't be happier with the stunning results. Our backyard was transformed. Thanks !

Let me start by saying that I usually do not leave reviews but I felt it necessary after the completion of the outstanding work that I just had done by Custom pool and spa mechanics.
Our pool has been serviced by them for over 10 years and our pool tech Tim has been with us from the beginning very knowledgeable and respectful, my pool was looking a bit dated so Tim set up an appointment with the company owner Larry Between Larry and his entire team they walked us thru our many options. We visited there showroom where we were shown a multitude of tiles and colors for our resurfacing project it was a great time, never rushed and they made it an enjoyable experience When we finally made our choices the folks at Custom Pools worked diligently to accommodate our schedule. They showed up on time and completely finished the project in the time frame we had discussed I can only account that having a company that does it all without subcontracting makes a big difference In closing i can say that we are NOT HAPPY with custom pool and spa we are ECSTATIC !!!! Thank you to the whole Custom Pool and Spa team for making us feel like we are on vacation every time we walk out into or backyard and pool

We just wanted to share what a great experience we have had with this company!! We had our pool, totally renovated. They went above and beyond.!! Larry and his team are top notch…. If you are looking to have anything done with your pool look no further. You will be beyond satisfied as we are! Thank you to Larry and your entire team for making this project beyond our expectations! Luann and Frank Van Leer

Not sure where to even start. Consistently forgot chlorine tablets. Consisitent turnover of pool personnel and the final straw was when they damaged our pool screen door. They did not use the hydraulic latch to keep the door open while entering and leaving the pool area with their cart. My husband and I sit right by the door as we work from home. The technician slammed his cart into the door causing the door to turn clockwise an 8th of an inch and no longer closes. This is unacceptable as we have dogs.
Kenny said he would send someone to fix it but we want the people who put the screen up to fix it as it's not even a year old yet. He then got very heated with my husband and said he's not fixing the door and was extremely rude. We canceled our service and will be sending them the bill.

We had our pool resurfaced by CPM. They did a great job and stayed on schedule. There was a leak develop, but Jose came out and corrected it. I recommend them.

Start up of my pool equipment seemed to go okay, but the weekly service was substandard, incomplete and poor. After three months, the pool was not properly chlorinated. The chlorination salt system was not even connected even though they were paid to get it going. The attitude of the person cleaning was unpleasant. When I had asked him a couple questions, he was rude and condescending towards me, and the pool was not cleaned adequately. I do not recommend this company in any capacity. I am glad I found a much better and more honest company to properly take care of my pool.

Beware! this company does not respond to warranty work! Had entire pool resurfaced with new tile and coping and also deck resurfaced in September 2021. $18,000 dollars later, Diamond bright pool coating has already chipped away in one area about 3 inch diameter and I can’t get Custom Pool to resolve it. Also beware if they try to sell you deck crack warranty thru PolyLift USA. My deck cracked and I still had to pay Custom Pool and spa over $1,800 to repair. PolyLift warranty only covers future applications of their product not the crack repair itself!

UPDATE: Confirmed with my pool cleaning company they maintain chemicals weekly (since 2018) and that delamination is occurring in several spots due to voids that were not removed by CPSM during the resurfacing. Even if chemicals were bad, the pool heater and pump would be damaged which they are in perfect working condition, and this does not cause delamination. The calcification buildup is due to obvious voids in the surface coating. No one from Custom Pools came out to ‘test’ the chemicals in my pool. My security cameras would have recorded this and alerted me. I was there when they came out and the gentleman said it wasn’t supposed to be chipping like that and would get back to me with a solution. Never got back after multiple calls to inquire about the status. This is the first time custom pools has ever mentioned anything about my pool chemicals after speaking to them multiple times over the last four months asking for resolution. BBB complaint has been filed.

Our pool was resurfaced by Custom Pool and Spa Mechanics, Stuart, Fla. While I was assured all workers were not contractors and worked for the company, they were not. Several employees claimed they were asked to help and left their trash and cigarette butts lying in the yard. This is what occurred: The tile guy is fabulous. The pool resurfacing - they broke the light and rigged it w this plastic instead of fixing it the correct way. The resurface workers scratched tile and Rachel would not fix the scratched tiles or have the owner call us back after requesting several times for a phone call to fix the issue, as well as emails. It is very disturbing to pay $15,000 for pool resurfacing and they wouldn’t fix their mistakes. Now we are stuck getting it fixed ourselves and have to look at scratched step tiles everyday. You can see the plastic in the picture where they rigged behind the light because they failed to make the correct attachment for the light to sit in. On 5/27, the plastic fell out of the light- this is how we found out they rigged it instead of correcting it properly. The spa is the same issue. They got a 2 star for not following through and correcting their mistakes. It is pretty sad the owner would not call us either!! They did fix their mistakes when the grout fell out. The emails were never addressed via email to fix the scratched tiles. A phone conversation from Rachel stating they were not fixing the scratched tiles. Be Aware!!!

We had custom Pool & Spa Mechanics do renovations on the pool of a new house we purchased recently. This is the second time that we have used them and we’re 100% happy again!!!
Larry, the owner, has gone above and beyond to make the renovation perfect and has also come out many times during the process to check on the crew and the work they’re doing . His crew has been amazing and worked so hard to get the job done quickly. The workers also clean up after themselves daily, which I truly appreciate. If anyone is looking for a reliable pool company to do renovations, I highly recommend Custom Pool and Spa mechanics. You will not be disappointed.
I posted some pictures during the process and will post an update when they are completely finished.

Custom Pool and Spa Mechanics did a outstanding job. From start to finish, their team was professional, knowledgeable, and reliable. They arrived on time, explained everything clearly, and completed the work efficiently. It's hard to find service companies you can truly trust, but this is definitely one of them, Our pool and spa are running perfectly and we couldn't be happier with the results. We highly recommend them to anyone needing pool or spa service.

Outstanding job …!!! Our pool is not your normal pool and Kevin did a great job in the repairs. He was 100% professional and the job was performed flawlessly. Thank you

We had a great experience with CoastLife and would highly recommend them! Craig & Greg were very knowledgeable and there to answer any and all questions. Our pool is beautiful and everything we had hope for!

CoastLife has completed installations, repairs, and service for our pool at home. The staff is professional, the business is run well, and offers fair and reasonable prices. Give them a try!

Service has been excellent, the technicians are knowledgeable, and their prices are competitive.

We had our pool remodeled in 2020 right when Covid came. Craig and his team worked to get our pool and deck done so that we weren’t without a pool. They did a fabulous job. They also service our pool and we are happy with that as well!

Your service is always consistent, thorough and tidy 😉. ,Thank you and MERRY CHRISTMAS🎄🧑‍🎄!

I had a suspected pool leak and the expert they sent out was fantastic! He identified three leaks in my grout that I never would have found, and was able to fix all of them without issue. He also checked all my pool lines/pressures, just to confirm that there were no separate issues. Clearly an expert and well worth it, given water bills these days. The rep on the phone was also so pleasant and receptive. Will definitely be calling on these guys again.

Excellent service!! Coast Life Pools built our in-ground pool with fountain. They continue to provide service for Cleaning each week. The team is professional and does an amazing job.
Always positive interaction and great customer service

I've been SO happy with CoastLife Pool and Spa. The owners of this family run business are courteous, kind, professional and always available. My pool always looks pristine and well taken care of. I strongly recommend CoastLife for any of your pool needs.