HVAC reviews in Tampa, Florida

The worst Service I been receiving from GE Service Advantage contract. No shows,5 times, come supposedly order replacement parts, they close the ticket instead. I'm so done with your lousey Service technician that don't know what they are doing. Last technician said there's nothing wrong having lint on top of lint trap. Seriously , I want your opinion.

Anthony showed up early, was knowledgeable, friendly and very helpful.
He explained the issues i was having with my refrigerator, and suggested how I can avoid them in the future.
I truly appreciate his help.

He did nothing. Said he did not have serial number or model number. Left without letting us know if he was coming back or not. I asked him to call to get the numbers.
but he did not acknowledge nor did he look at the inside of the dishwasher. I did explain to him about it leaking water and also the rubber sealants around the door being worn as well as the rust at the bottom of the washer. He did not, again, acknowledge what I was telling him. I would not recommend this person to anyone. I am truly disappointed with the service which in reality, I did not receive. Apparently, I will have to, again, make an appointment for someone to come out to my house to repair my appliance.

Curtis saved the day - He repaired the washer door latch and strike plate in short order.
Then he did maintenance on the dryer, dishwasher, and fridge. There was alot to clean up in there. I appreciated the before and after pictures.
Curtis was prompt, professional, and answered all my questions.
Thank you, thank you, thank you

Edit in response to the response from Sears. I reached out to the number you advised me to call. I spent a significant amount of time on the phone and was never able to speak with a live person. I was only able to communicate with an AI agent who assured me I would be called back. That, of course, has not happened. So now not only do I have damaged kitchen cabinets, but you’ve also wasted a significant amount of my time.

Fixed the dishwasher but damaged the cabinets

Technician was fast and reliable. He knows what he is doing and solve the problem. So far I’m so pleased with this company. Highly recommended

Kenneth the local repair man was great. The Sears service company is horrible. They lost the part for the washing machine in the mail and refused to send another. I had to buy the part myself so the repair man could fix the machine. I had to use Sears to fix my mother's dishwasher a few years ago. The same horrible service center in India was used. All they do is repeat what you say and won't answer your question. When you ask to speak to their manager they hand the call to another person who says, I will escalate to resolve the matter. Then doesn't. I will cancel FAHW if they continue to use Sears.
Also you have to pick at least 1 star to rate them - not worth 1 star

Forrest was very knowledgeable and pleasant to work with. I was very happy he was able to repair my range on the spot because he happened to have the parts needed. The arrival window was 8 am-12 pm and he arrived at 2 pm. I looked up the prices of the 2 parts needed on the GE website and your prices are more than double the price.

Kenny was terrific. His diagnosis yesterday was spot on and he installed the new board today efficiently and got the microwave up and running!

Artez N was my technician, the first day he showed up and identified the issues with my dryer and explained things in an understandable way. The parts were ordered and arrived within two days and there were availability for him to return to my house in 3 days to complete the repairs. Artez N was very professional and I'm grateful for his service.

Anthony was professional, thorough, and knowledgable. He should be recognized for his excellent customer service and dedication to providing skillful workmanship. He repaired our ice maker correctly and it works well, now. We thank Anthony for a job well done!

ATTN: Rob
Jaime is far nicer in person than his photo on your website represents him. Please update his photo immediately. I think his current photo will scare many customers. Reportedly, Jaime has tried for many years to get a better photo on your website, but has been denied.

As to his service while at my home, he was perfect. Thank you for sending him to repair my refrigerator. He quickly diagnosed the issue with my refrigerator and repaired it once the part arrived.

Joshua arrived at my house on time and began to check my A/C system for leaking in the attic. He cleaned out my clogged drained pan and check all the connection lines running from my Air Handler to the fan outside, check my refrigerant level, and turned it back on. After a thorough inspection, he assured me that the unit was not leaking, but the leaking was coming from somewhere else, and suggested that it's a plumbing problem. So, I called CHW to file a new claim for a Plumber Contractor to come out and check further. In the meantime it's still leaking from the attic. So, I had to turn off the water at the water meter outside to stop the leaking temporarily. Thanks, Joshua R. for your expert and experience service. 07/26/2025

Kenny knew what was wrong when he came out to assess the problem with the refrigerator and why it stopped working. He ordered the parts, they came in a few days. He set up an appointment when he was at the house initially and tried to make sure he would be the one to fix the problem. He ordered a Capacitor and a compressor since one was out and the other on its last leg. Sears approved both units on my Protection plan and Kenny came out the day he had set up, took several hours which we knew in advance and the refrigerator is running like a brand new one. I am so Happy and pleased. Thank you Mr. Kenny for doing such a fine job, I now can restock for my other food had to be thrown out.

The first person ordered the incorrect parts and those parts were put into our oven dispute it being well documented that the lower oven was the issue. We even asked the technician as they were pulling the oven out if it was the correct part as the box said upper. The technician brushed it off and continued to work on the incorrect part. Once the repair was complete, they turned the oven ab k on which continued giving the same error code for the lower oven. They left saying that it was the wrong part and that they would need to order the correct part.
When the correct part came in, we were scheduled for a Tuesday install. It was rescheduled by Sears to Thursday. Thursday night the technician added fake photos to the appointment saying “sorry we missed you.” The technician never came. Extremely disappointed in the entire service provided. Once they got here they took out the top fan (thank goodness we didn’t throw the one away that they took out) and replaced it with the original. They made a comment that it got too late for them to come to our house yesterday. We did not respond with the fact that they lied stating that they came by with fake photos. We were out of the appliance for over 2 weeks.

She didn't do anything. I had this service before in other property and that company, really did a good job. This service was supposed to be a preventive maintenance that includes something more than just check if the unit works for cold and heat, and check if the compresor works? right? This is nothing like the other companies do for preventive maintenance.

Excellent service. Efrain spent time explaining the issue and resolution. He even helped sweep behind my fridge before we had to move it back into place.

Jaime inspected our KitchenAid Refrigerator. The Ice Maker is now working. He also provided maintenance on our refrigerator by cleaning the coils. He was very knowledgeable and professional. Thank you for servicing our refrigerator in a timely an excellent manor.

The Tech was very Professional and Courteous. Found the issue with our Fridge very quickly. Although the part had to be ordered, it arrived fast and was able to reschedule the Tech to install within a couple of days. Very Satisfied with Sears, definitely would Recommend.

Artez was supportive and professional. He was able to fix the issue quickly and made sure the dishwasher was working properly after the fix. Sears was able to find an earlier time and sent plenty of notice about the repair time and schedule.

He was much better than the guy previously assigned. Better communication .The first guy said we weren’t home, we were, but made ZERO attempt to notify us that he was on his way. The repair guy assigned another appliance showed up within minutes of that guy saying we were not home. Luckily we were still able to reschedule for today. Would still like to speak to someone about the individual originally assigned.