Plumbing reviews in Tampa, Florida

I was standing outside talking about the problem with my neighbor they pulled up 10 min after I called them!!!

The great place never had no problems to pick up supplies great customer service

The best! Fair prices, quality work, fast responses and extremely friendly service.

Highly recommend Charles Hero Plumbing! Super responsive, extremely fair pricing and did a great job.

Second house they have helped me with. Great work at the right price. They take the time to figure out not only what needs fixing but what the cause is and fixing that.

Doing a renovation of my 900 sq ft apartment. called Charles hero/Sample plumbing. they failed to show up the first day to assess. on the 2nd day Gary the plumber was questioning me that this was a big job...and told me it was gonna cost me a lot of money. As if I were not able to afford the service. Mind you it's is a renovation of apartment and I wanted to move the kitchen sink a bit to the right. replace valves to washer dry hook-up and assure shower plumbing will not leak. He seemed as if he did not want to do the work/job. he said he would get back with me after he left. no calls back after 3 days...so I called the office and said I agreed and requested a day for the work to be done.....another 3 days past. and no scheduling for the work to be done...I called again and followed the directions for a date on there website. and still I am not assigned a date... I called the office again and the woman said she would have gary call me... and yet no call. I choose to call another business and the work was completed in one day....

Needed a new water heater. Neighbor recommend Charles Hero Plumbing. Called and spoke with Linda at their office. She couldn't be nicer. Kent the owner got on the phone to guide me through determining what type of water heater was best. He even offered to and did come out to the home to see what I had and make sure what we planned on installing would fit in the space. I also asked him to take a look at some problem faucets in the home which he did without hesitation or charge (some companies charge a diagnostic fee). This all took place on Monday. It is now Friday and my new water heater is installed, permits were pulled and closed out and I am back up and running. The entire process couldn't have been easier. Two staff plumbers plus Kent the owner all showed up to do the job. They were in and out in 1:30 minutes and left the place spotless. To top if off they were the cheapest ($912.30 installed for a 50 gallon tall electric water heater). So to sum it up, they were the cheapest yet provided the best customer service and were extremely efficient from start to finish. They are long-time local plumbing company, not a sales company that does plumbing services which seems to be the new business model. They charge by the hour on most work not by the job so you don't get overcharged for simple repairs like faucets and toilets. After vetting out four other plumbers (think pink, red, gray, and a big orange box store), I am happy to say that I have found a go to plumber going forward in Charles Hero plumbing. Thanks for the excellent work and old school customer service.

I have used Busto Plumbing for as long as I can remember. Why? Because they are the most honest, reliable and reasonably priced solution for expert plumbing work. Not only do we use them for our properties, as a Realtor we recommend to every client that needs plumbing work. They are a Realtor's dream company to work with. You email them, send them 4-Point Inspection Reports, anything. They call you and you get FAST, QUALITY service. Jason Busto is amazing. I will continue to use these guys forever! LOVE BUSTO!

Going out of business sale

My boys

Same day service, Super clean. Fantastic service

Great service installing new kitchen sink faucet and drains. Professional, punctual, and proficient!

Great service from great people.

Thanks again Busto Plumbing. I know when you show up, things will be working again...and quickly. And I TRUST you. Julio is a champ!

What a great experience working with Jason,Tony, and the rest of the crew there. Honest and on time. ! Love you guys

This company does not stand behind products they install. We called about two sprinkler valves that broke, which they installed less than 2 years ago. Busto hit us again with the full $300 charge to replace them again due to a faulty product design. Bad business practice and won't use them again.

Busto Plumbing came right out to fix a leak and did a great job at a good price. Really nice and helpful people. Thank you Angela, Tony, Sergio, Corey and Julio!

A few years ago I had a tankless hot water heater installed by Busto and was pleased with the product and the workmanship. So when we had a problem with the hot water suddenly slowing and low pressure, with barely any water coming out, I natuarry called Busto. Though this seemed to me to be quite serious, they couldn’t get anyone out for 3 days. The worker who came out assured me that it was not a busted pipe and went to each bathroom and checked the flow and finally in the master bath, the faucet spewed out some orange sedemint and he immediately said, “your softener exploded”. He then went to various faucets and removed the aeroater and cleaned the sediment out. I requested a descaling while he was here and this was completed and I paid for the service. Over the next 2 weeks, we constantly got sediment in the water and the hot water started getting slower and slower until almost nothing. By this time I had already flushed the system by letting all the faucets run, without success. So on 8/29 I called Busto for a service call. The young lady answering was pleasant and advised she would get back to me after calling the service technician who had performed the work. She called back shortly and advised he could come out between 12 - 2pm on 8/30. I cancelled all activity to be home for the appointment. At approx. 2:10pm, after the appointment time slot, I received a call from the young lady saying the tech was delayed on the previous call and could ”possibly” arrive by 4pm. I assured her that I would be at home as I had cancelled anything that could interfere. She advised that she would keep me posted. Shortly after that I received a call from a male at Busto. He gave some general info on sediment and advised the tech was leaving south Tampa enroute to my residence. He then began to explain that I could let the faucets run myself to flush and it would save the cost of the service call. I inquired if the problem was in the tank flushing if I would have to pay again. He asked how much I paid and then advised he was calling the tech when I gave him the amount. I received another call from the male a few minutes later and he continued to tell me about flushing the lines saying you can do a lot of that yourself. I advised I had already done this twice. When I inquired as to paying again for the same service, rather than getting the tech out to evaluate, the male questioned my plumbing experience, suggesting that I did not have the knowledge to make that determination. Apparently it was good enough to determine a problem the first time for which I paid for descaling consisting of circulating water and chemical through a tank and for removing the aeraters from 4 faucets. It appeared that rather than coming out to access, he was doing everything to discount the call so that the tech would not have to come back out in the event it was the same issue.

Rather than questioning my plumbing experience it would seem that the better option would have been for someone to actually come out to determine the problem. Though I’m sure they are skilled, all problems may not be able to be evaluated via phone call. There could actually be a problem which my meager plumbing knowledge could not determine for them and relay in my phone call, and maybe, just maybe, someone who’s plumbing skills are questioned, should not be suggested to “do it yourself”.

Thanks to Busto for another satisfying service call. The office stayed n touch with me re: arrival time as requested. Plumber was helpful and pro-active in resolving additonal minor issues, saved us money with his suggestions, and left a spotless worksite after install of a new toilet and more.

As a landlord with several residential units, I have found Busto to be reliable and dependable each time I need them. Billing is never an issue; nor, is the quality of their work or the fees they charge. I am certainly glad that I found them.

Excellent customer service. When dealing with their front office they were polite with timely follow up. Most importantly, Julio, the technician, immediately recognized/diagnosed an issue (that other plumbers had missed) and provided a quick and effective solution.