HVAC reviews in Winter Park, Florida

Excellent organization and team to work with. I called John with an issue and he had a technician at my home that same morning (today). Diego arrived and was professional, knowledgeable, and quickly resolve the issue. The text even gave me an arrival time. I can’t thank the Sky Air team enough. Thank you!!

Chris Jackson did a wonderful job helping me with all my concerns, bathroom shower faucets and all of the sinks. He thoroughly explained what was needed and the best repair approach. Greatly appreciate his expertise and kindness. Highly recommend Pro Tech Plumbing and ask for Chris!!

Ray was absolutely amazing and was able to help diagnosis the problem, he was very patient and understanding during the entire process i would gladly have this tech back for further repairs/maintenance

Our service tech, Raymond, was very efficient and professional. He explained everything well and took care of our issue quickly. I signed up for their twice-annual service program, which is a bargain.

Exceptional service and very good crew! Very happy and recommend you're company to all my neighbors!!! 😀 Thanks Jeff Miller and Gloria Feeders.

Was glad to see Nick show up to perform my routine maintenance this afternoon! He used to service my system all the time but has been servicing other customers for a while. So I was happy to have him back. He does a great job and is detail oriented. I've been a ProTech customer for many years and am continually happy with their service!

Pro-Tech
Thank you to saleman Jeremy Johnson for assuring me your installers would take care of everything when replacing my 37 year old A.C with a new system. Wow installers Jose Rodriguez, Dumarcel Thermidor and Joani Suarez are truly knowledgeable and professional. As a senior I am amazed and thankful for the excellent service.

Reached out to pro-tech on a weekend. They came assessed and provided several options. No pressure. Just facts of where we stand how to take care of the situation now and preparing for the future. Just the nature of their character alone makes me feel comfortable investing in their team when we are ready for a new unit.

Michael did an outstanding job!

After numerous other Technicians have made visits to my home to try and remedy the communication problem with my air conditioner, Michael Knox seems to have figured it out!

Time will tell, but Michael seemed to understand the problem clearly as well as creatively doing things to correct the Problem.

In addition, he was just a very nice man who sincerely wanted to help me... And I really appreciated that!

Cody with Pro-Tech came out today and saved our life— With an ominous leak present upstairs, not able to find our water meter or any shut off valve, and being maintained by a gated HOA company, Cody came out and was able to locate the water service line, our service line, the meter, and advises of how to turn such off while being able to fix the leak upstairs. This has been a problem since day, one of purchasing this condo, and no longer weighs on us heavily and his patience, knowledge, and excellent customer service helped us make it through the day, And taught us what to do in this future——-> Which is always to CALL PRO-TECH!

I scheduled with Pro-Tech air because my AC suddenly stopped working and they came and cleaned my drain pipe and it started working again but they told me that it would stop again within the next day and that actually my entire unit needed replaced even though it’s only around 7 years old. They said something about the compressor being shot and then showed me a picture of a bad read on some kind of meter. I got a quote from them of over 10k to do the work. I then got a second and third opinion and both of them said the unit was totally fine and did not need replacing. One of the other guys also said that the meter they sent me a picture of can easily be faked. I don’t know if they thought they could get me because I’m a young woman or what but do not trust just this companies opinion. I would be out 10k today if it did.

Cody was my tech and he was great. Upfront and direct diagnosis. We didn't end up going with the company (which had 100% nothing to do with the product or service [and everything to do with sibling input]) and he handled our choice with grace. I definitely recommend this provider.

Anthony Garcia was pleasant and professional. He went out of his way to satisfy our need for a special sized A/C filter for our unit. We consider hiim to be a vital asset to Pro-Tech.

I feel very lucky that I stumbled upon this company and was assigned Langston. He was on time, professional efficient, all the good things. I just moved into a new home with three HVAC units and needed to get acquainted. He was very helpful to me, locating all of them and understanding the needs and condition of each.

He was also able to help me diagnose a problem developing. I’m grateful we didn’t wait until it was a full bone problem.

All in all, I feel fortunate to have discovered such a good tech. I will be using this company to Service and maintain all three of my units here on in. The service was very reasonable rate and even better when you factor in ongoing maintenance.

Much appreciated. Very pleased.

Great experience with Shayla in scheduling and Luis, the tech, was very knowledgeable, personable and thorough. I found my new regular HVAC repair and maintenance company.

Luis Noa was very knowledgeable about my AC system, he fixed the AC very quickly , I appreciate Pro- Tech for sending a good Technician quickly for me. Thank you very much!
Sincerely,
Ketie Valentine REALTOR

Respectful! Company Answered On 1st Call. My rule of thumb. When you leave a message & does not return your call. They are too busy to get your business! Well, I qualified for a 24more 0% on the Premium Package. YOu go PRO TECH!!! 👍🏼

Ryan from Pro Tech did an awesome job. He arrived on time and proceeded to perform Hvac maintenance in a professional and confident manner. I was so impressed i purchased the annual maintenance package to ensure my system operates smoothly.

Protech came to my home for a semi-annual service, and did an amazing job. Our tech, Dylan, went above and beyond, and identified a couple other problems he fixed while on the job. We had also been looking into the idea of getting a UV light on our unit, and Dylan had one ready to go in his van and was able to install it while he was already here for a good price! I certainly will be using this same company (and technician) for all my HVAC services and repairs moving forward.

The photos speak for themselves honestly, but here we go.

I hired Pro-Tech to install an HVAC package unit on my house this summer after a 15-year old 3.5-ton Lennox one finally gave out. I paid over $13,000 to have a 3-ton Daikin one installed in its place. No ducts were replaced.

1. Pro-tech damaged the side of my house (and the new unit) while swapping out the units by wedging it between the house and the hedge. I would have been happy to trim the hedge to clear the path, but I was given no heads up that I would need to do so. I honestly can't fully blame the install team for this. Pro-tech management should have made it clear what would be needed for this to be avoided.
2. The seals to the unit broke within a week, and the unit struggled to cool the house down from day one. I do not think they were attached correctly. They appeared to just be smothered in Mastic sealant.
3. The dog-house that was installed was too large for the unit and had huge gaps along the side between the unit and the house. Pro-tech kept saying they would send someone out to fix the installation and but an appointment was never made.
4. Getting in contact with a manager through their customer service line was impossible. "We'll have a manager reach out." "The salesman will call you soon." I never got a reply in either situation and had to call the general manager directly.
5. Pro-tech didn't try pulling a permit until two days after the installation, and in doing so they sent the email to the wrong email address. I had to call the Orange County permitting office and ask if one had been pulled. It had not been pulled. I then had to speak with customer service again to see what was going on.

Eventually I spoke with Lorenzo, the general manager, directly over the phone. His initial offer for making it right was fixing the install the next morning. I said I'm not paying $13k for this installation even if it is fixed. He offered another year on the warranty, which I said no to. He finally offered a $2,500 partial refund, which I also said no to after speaking with my father who worked in construction for 30+ years.

I am a very patient person. I gave Pro-tech so many opportunities to hear me out to make things right because I didn't want to be writing this review, in the end Lorenzo said I was being "unreasonable". I tried explaining to Lorenzo that I have had to be the one managing their installation process as the customer. Calling to make sure things get fixed. Calling to ensure the permits are actually pulled. Taking PTO from my own work, canceling my own meetings at work, staying in a hotel, etc.

In the end we could not reach an agreement and I asked for a complete and total refund of the system because I had zero confidence in Pro-tech's ability to make this right and I felt disrespected as a customer.

The one positive is the help I received from the two maintenance technicians, Victor and Ray. Both were friendly and genuinely tried to help me in the situation.

Eric did an amazing job servicing my AC. He took pictures of everything to show me what he did and what I needed to do for the upkeeps. He was extremely polite and helpful.