HVAC reviews in Winter Park, Florida

Service was great. The tech clearly explained what what needed for cleaning of our HVAC. Highly recommended.

The team arrived on time, cleaned everything, and explained the whole process to me. I’m very satisfied

Great experience with these guys.They were fast, efficient and knowledgeable. My new system is so nice and quiet that you cannot hear it. The technician came the same day I called and solved my problem. I was very impressed with the entire experience. Will definitely recommend them.

Someone in a truck with this company name on the side let me and another car safely go around a stopped car during rush hour on 436. I feel like that small act of kindness needs to be recognized. Definitely will be calling this company next time I have any ac or heating problems. They are clearly good people.

Excelent!

Chris did an outstanding job. Way above and beyond!
Thanks
D

He did a great job and told us exactly what was wrong with our A/C. Thank you for the help!

These people are awesome. Very fair and they know what they're doing amazing service like the old day's
No need to look any further

Russell was very knowledgeable and enjoyable. He eevn helped me fix the front door! A great and thorough company!

From the office to the service pro, we received excellent service..Leona was very pleasant and helpful..Ben arrived at our house by the scheduled time and was very knowledgeable..Overall we were very happy by the service that was provided to us..We look forward to doing business with Cool Way in the future.....

Installed two heat pumps in our home and they did a great job, courteous, professional, and got both systems installed in one day.

Tim S. arrived on time, assessed and correctly identified my concern as explained. He was very efficient and knowledgeable with his service. I recommend Tim S. to anyone who is in need of their A/C or heat pump (in my case). Thanks Tim...

Locking us in to a contractual agreement to complete installation, not even following the word of the SALESPERSON they sent out to meet us. Now that we realized we no longer want to work with them, they threaten to sue us for breach of contract. From reading other reviews, I've realized that this company is not the best to deal with. I am super dissatisfied and will not recommended. Even with Larry (the owner) being our point of contact.

Pros: The entire staff including the field installers was very nice and friendly. They appear to have a world of knowledge. Grate people from Tennessee and very hard workers.

Cons: They did not do what was in contract. (My Fault) for not pushing the issues. It appears that thy don't like getting back with you. Not even on estimates. I have ask a number of times. They do not like giving information on you system when you have a question about a recall.Then I so stupid I let them come back for my one year check up on my system the new system and agin I ask for estimates and and even called them and still haven't heard back from them.

Recommendations: I will not use them agin and nor will I recommend them not even to my worst neighbor.

Cool-way told me that my air conditioner was: (1) leaking freon, (2) completely out of R-22 freon, and (3) the compressor was seized. I view this as fraudulently reporting as a part of their sales tactic get me to buy an entirely new air conditioner system. Because of their reporting this to my home warranty company, I was required to pay for a leak test on the system, which I view as done under false pretenses. After my home warranty denied my claim entirely and I was out $300 so far, I called a completely different a/c company who reported that my system (1) was NOT out of Freon, (2) was not leaking Freon, (3) the system would only take $90 worth of the expensive R-22 freon before it was clearly too full, (4) and the compressor was not seized. To add injury to injury, the new a/c guy reported that my fan blades on my compressor had been bent. Oh the accusations I want to add to my opinions here. I view Cool-way’s acts as unfair business practices and have already filed a BBB complaint. Also looking into what rights I have with the Attorney General and the Dept. of Business and Professional Regulation.

This company is very tricky. 2 months ago I was out of town and AC stopped working, I called several companies for an emergency service, since they could fix it right way, I chose them(that time I didn't realize I should have called DelAir, the local market leader) . Their AC technician actually had very rude attitude when talking on the phone with me, however I had no choice then. Yesterday the same AC unit stopped working again, I was out of town on the road, and thought it might be the same problem and Cool-Way should give the warrantee, so I called them again around 2:15PM though I was unwilling to. The AC technician showed up in 2 hours at 4:20PM and said the motor was broken, he had to go to downtown warehouse to pick up a new part and get back to me the next day. Considering the travel back and forth and working in the hot weather and the part, the cost would be 780 buck under warrantee, 1700buck without warrantee!!!! I was shocked and very doubtful. Then I called DelAir, ordered their service call again. DelAir Tech responded in 5 minutes and showed up in 30 minutes, very quickly the nice technician fixed the problem, only cost me 260bucks!!!! It was definitely not motor's problem, the connector instead!!! I was so happy, but very sad about Cool-Way's job, would strongly recommend DelAir, and definitely avoid COOL-Way forever!!!!

This service is way over priced. The capacitor that was replaced costs around $15-$20, but was replaced with one that costs around $100 at the most, and I'm sure that they probably get a bulk discount. I had a coupon that waived the $89 diagnostic fee. That means that I payed $249 labor (does that mean they charge $500/hr?!?!) for the whole 25 min that the tech was here. I called twice to discuss the problem. The first time, (almost immediately after tech left), I was told that I would be called back within two days, which I was not. I called back and was told that the person who I needed to talk to was then out for four days, and I would be called upon his return to work, but probably wouldn't do anything for me. I am still waiting for that call. There was no breakdown of the charges on the invoice. I think that they took advantage of me because they know that it was really hot outside and the A/C was needed, so they figured they would charge an outrageous amount. I told them they can come back and take their capacitor back, and was told that they would have to charge me another "service" fee, and then the hourly.

Very poor customer service.

Needless to say, but I will definitely not be working with this company in the future.

Cool Way has deceptive sales practices that are intended to over charge you and hope that you do not realize that you were over charged. I was told and my invoice reflected that I was charged $386 for a Amrad Turbo 200 capacitor. To my surprise (after paying the bill) this part costs $45 retail and probably less wholesale. When I Spoke with Larry (the owner) and told him my problem with the misrepresentation of the costs of goods sold, he stated that this included service fees, weekend fees, labor fees, insurance fees, etc. In hindsight, this service call that took 2 hours from start to finish (30 minutes actually at my home) should have costs me around $275-$300 max.

I spoke with Larry and he tried to offer me a less than suitable customer service refund for this issue and when i called back to tell him I though he needed to do more to resolve the issue, i received no call back.

Although I really liked the technician that came out, they completely overcharged us. They charged us $828 dollars for the exact same service that Del Air would have charged $472 for. I would recommend having the job diagnosed and then calling around for quotes. I called them and gave them the opportunity to explain the difference. Their only response was that they must have more overhead than Del Air. I will not be using them again.

Ben is a true professional and should be commended on how well he describes what he has done to service the A/C Heating System which we bought 6 months ago.

Our system is in good shape and he recommended getting a leaf shroud to put over the compressor outside to prevent leaf debris getting inside the compressor.

The overall service only took 20 minutes to accomplish and we were very happy with his service call.

Cool-Way A/C and Heating is very customer friendly. Our technician Tim has been to our house on 3 different occasions. The first was when we purchased our two new units.He was very knowledgeable about the equipment and let us feel comfortable about which unit to purchase for our particular needs. He laid out all the information very clearly. Our second encounter we had an issue that was quickly resolved with no cost to us whatsoever. He was out that same day. Our third appointment was our regular maintenance on our brand new units (no cost to us). Tim remembered our home and where everything was. We highly recommend this company and Tim.