Home Services reviews in Atlanta, Georgia

I have been using the lawn starter Platform for a little while now. and I must say it has been nothing short of fantastic. the Pro that has been assigned to us (Abdiel) with ABC Lawn and Maintenance has been terrific. and his work is top notch. I will definitely spread the word about lawn starter and will continue to do business with this platform for the foreseeable future

We use this company when our lawn mower needs to be fixed. Unfortunately this last mow really ruined our grass and I would have preferred not to have it mowed had i known what the result would be. Scalped the lawn in a lot of places, and an uneven mow. It’s probably recommended to outsource to lawn companies that believe a quality lawn is important. That’s the entire point to this business

This was one of the worst experiences that I have had with a brand. The vendor that represents this company arrived in a small car to cut my 1,500 square ft. yard. The missed the entire side of my yard and half cut the rest (My property line stops at the fire hydrant and I was very specific in the precut instructions given to the vendor and listed on my profile). They never used a blower and debris was left all over my patio, in the middle of the street, and any area that was bordering a fence, patio, etc. just didn't get cut. They parked across the street from my home and placed their equipment on my neighbor's lawn. I immediately contacted the support service which was slow to respond via written correspondence. They apologized and stated that they would reschedule the service and mark it as incomplete (yet it still shows as a completed job even after I sent pictures for verification). I told them that I did not want the same crew and so they scheduled me with another one of their vendors. The new vendor promised to come within a week of the first vendor. However, the new vendor has cancelled three times and so the first issue was never addressed. I had to apologize to my neighbors and promised to have the situation rectified. I purchased my own lawnmower and equipment and have requested that Lawnstarter cancel my service and not attempt to hold me to their 3 cut minimum policy as their services and vendors are unprofessional, unreliable and dishonest. This was a very bad situation for me and unacceptable on soo many levels. I do not recommend using this company because they did not professionally handle my issues. My time and money are everything to me and good customer service is not negotiable. The attached pictures were taken 5 minutes after the crew left my home on the day they cut my yard. I sent these pictures to the crew and to the company less than 20 minutes after the crew cut my yard. This company never sent another vendor to fix these issues which happened on August 17, 2020. This was my first and now last appointment with this company. I am more than displeased and disappointed.

Pay ATTENTION to the reviews!! This company is very VERY Deceptive! The quality of mowing from different vendors is fine, but the billing and service schedules are confusing and deceptive. I changed my billing method from a debit card to a credit card and removed my personal bank information altogether from they're system, or so I thought.. The next month comes up and I am charged again to a payment method in which I REMOVED. When I called, I asked WHY are you keeping my personal banking information stored without permission and I was told that it was standard practice, but they refused to send me that in writing. As of today Monday, October 6th I have opened a case with the Better Business Bureau, and notified my bank Truist of the illegal activity they are involved in.. I willingly wanted my service taken from a credit card for future services, not my debit card. Not sure why that didn't happen and how they stored a payment method that I completely removed and deleted!? BEWARE of Lawn Starter and shame on them.. Will update this review upon investigation from BBB state of Georgia

Brandon is excellent and always goes above and beyond expectations. This is the beginning of our 6th season together and I look forward to your continued excellence and attention to detail.

Today I canceled my service after trying it for just over 2 months. I’m really frustrated, disappointed, and at this point, angry. I have had three different crews in a row come out and not mow my backyard for different reasons including: 1) “the gate was locked” (the code was in my property info from the time I signed up for service) 2) “one of my guys told me he did it” (spoiler alert, he didn’t) and 3) “Your dog was in the yard” (ok, but can you not tell me you’re here so I can get him inside?). Apparently they do not know how to look at my property info or ring the doorbell and ask me (I work from home 24/7) or send a message. They all just left and charged me full price. I have never had any warning they were coming to make sure my dog was inside so I had no idea there was an issue. This is unacceptable. My backyard has not been mowed in 5 weeks now and I’m hosting 50 people at my home next week. Im hiring my old lawn service back that is nearly 4 times the price but they are at least reliable and honest. I’m attaching a photo of my back yard. I have not received any of the refunds promised and I will be disputing the charges with my credit card.

This company has a serious accountability problem. I have had 3 crews post that they completed an incomplete job. Why do they not have to take photos proving they did the work? Cool in concept but there are some serious issues these people need to work on so that the customers aren’t the ones jumping through hoops holding their employees accountable for the shoddy work and incompetency. This is seeming more and more like a scam. I would not recommend this to anyone.

I hired this company to mow my lawn, pull my weeds and a bed clean up. They sent one guy out in basketball shorts and a white beater. He didn’t finish and left me a hand written note saying he would be back the next day and never came. He then wrote me the day after stating he got busy and would come out the next day. I asked him not to come.

The company said the would send someone to fix the issues. I asked could they send someone with a little more experience and they sent the same person. He seems to be new at it and that’s ok BUT my lawn needs someone a little more experienced.

My grass is still 3 inches long. The pavers, driveway or drains weren’t edged/cleaned up. This was the results. I am very disappointed in this “service.”Customer service has been pleasant but I will not be using this service again.

1st the business model is great. Software is in line with the times. The “pro” went overboard to cut the lawn early evening, almost in the dark after day after a heavy rain. Wondering if my lawn is damaged and who is responsible

Excellent Lawn Mowing Service!
The service professional did a fantastic job with the lawn. Not only was the mowing clean and thorough, but he also went the extra mile by collecting the cut grass, placing it in the green bin, and setting the bin out on the sidewalk—something the previous provider never bothered to do. That attention to detail really stood out. Very satisfied and would definitely recommend!

These people have the worst service ever they really suck and sorry they were suppose to cut my grass and they never did they kept cancelling it everytime the services is suppose to be done every every 2 weeks and the last time they came was july 31st today is august 28th it’s almost a month they claim they was gonna come today they never came they cancelled it about 3 time and the last one the pro lied and posted on the app that the services was completed meanwhile he never showed up so I contacted them to get the issue fix and they sent somebody else who came all the way here and said my grass was too tall I would have to pay extra fee to get it cut and it’s not my fault it got that tall because their pro never came and fix the damn issue they kept cancelling on me and as a result of this I have a citation of $250 that needs to be paid and they don’t care DO NOT EVER try their services ever you will definitely regret it.

Alex showed up with a great attitude and it showed in the service he provided! He made sure to send me photos of the work completed and I was so pleased with the results.

My Lawn Specialist does a great job with keeping my yard beautiful. I enjoy looking out my window and seeing a well manicured lawn it keeps a smile on my face. Thanks

I highly recommend Los Hombre Landscaping! They exceeded my expectations with their professionalism and attention to detail. The crew thoroughly cleaned up all the debris in both our front and back yards, leaving everything clean and looking new. They also skillfully and safely cut down a large dead tree limb, ensuring our yard looked neat and well maintained. Great service!

Lawn Starter made achieving a beautiful, healthy lawn effortless! Their online booking platform is incredibly simple and convenient. I was quickly matched with a top-rated local provider, Ernest, who was punctual, professional, and incredibly thorough. The service was fantastic—my lawn has never looked lusher or greener. The entire experience, from seamless scheduling to the quality of the work, has been exceptional. I highly recommend Lawn Starter for anyone seeking reliable, high-quality lawn care without the hassle. They truly deliver on their promise

If I could rate it lower I would. Lawnstarter came by on Sunday May 4th for the first time and ruined the landscaping in the front yard. We asked for front and back yard mowing service, and they mowed over all of the jasmine, which is landscaping. That would be like mowing over a flower bed because it’s in the front yard. Now, if we want to make the front yard look decent/not be a mud pit when it rains we are probably out thousands of dollars. They did not knock on the door or call, so if they were confused about what to do they didn’t make an effort to reach out. They also left tall patches of grass, and even if they thought they were supposed to mow the jasmine, which is again really stupid, they left a giant patch around a tree.

Been using Lawnstarter for over a year.

Lawn crew came, mowed, then decided to use a weed whacker on my rosebushes from Dave Austin. When I reached out to their team to show them the damage, here's what they wrote:

"Hello Karen,

Thank you so much for your patience. After careful consideration by our team, we're truly sorry to say that we won't be able to provide reimbursement for your claim.

we reviewed your subscription details and confirmed that your current service includes lawn mowing only. The pros dispatched through our platform are not instructed or authorized to trim, prune, or manage landscaping features such as rose bushes, shrubs, or garden plants.

Because of this, and given the scope of the service, we are unable to attribute the reported damage to work included in your mowing plan.

Just a friendly reminder: LawnStarter is here as a helpful technology platform, linking customers like yourself with local, independent lawn care experts.

I wanted to let you know that your claim has been concluded. We appreciate your time and are here to help if you have further questions."

So if they do damage to your property, you will not be compensated because your plan didn't include hedge trimming.

What kind of logic is this??? They cut two year growth off my roses that will set them back another year and exposes them to all sorts of illness.

Lawnstarter wont take responsibility for it. Absolutely wild.

If you have a garden you don't care about, use them... but I'll go elsewhere.

Cory is does an excellent job on my lawn! I like that he lets me know when he is on the way to service my lawn! He comes and gets the job done. He provides quality service!

I signed up for this service over the phone with no explanation that they farm out the work to random subcontractors who are completely separate from the company. You have no idea who is actually coming to your property until they assign someone, and in my case the subcontractor had four reviews total and wasn’t even a real lawn-care business. It’s basically a blind bidding system, and the company takes zero responsibility for who they send out.

The worst part wasn’t even that—the worst part was the customer service. Once I realized the setup and pushed back, I was told I was required to complete three services with this unknown subcontractor because that’s what I had “agreed” to. Absolutely not. No reasonable person would agree to three services before ever seeing the quality of the first one, and this was never disclosed by either of the two sales reps I spoke with when signing up.

This is a predatory business model. Lack of transparency, subcontractors with questionable credentials, and pressure to commit to multiple services after the fact. I had to threaten to report them to the BBB and dispute the charge with my credit card company just to avoid being locked into something I never agreed to.

If the quote sounds too good to be true, it is. Customers, be warned. This company relies on confusing, misleading practices, and you should think twice before trusting them with your home or your money.

Enjoying lawn starter for several years now. Jovon is quick and does a neat thorough job I’ve never had one complaint if I make a special request they quickly respond and accommodate definitely would recommend them.

Ryan did a great job mowing my lawn, he showed up when he said he would, he followed my instructions and did not scout the Grass light the last one in so I’m very thankful for that. I can highly recommend this service.

This is an update and I really want to talk about customer service only. They took my issue seriously and made rectifications for an error that resulted in me being charged three times for the same service. As you can imagine, I wasn’t having it. Their customer service agent Megan got to work to investigate the issue and figure out what went wrong on their end so it doesn’t happen again. I don’t have a lot of time so being able to find reliable services on a schedule is a priority. I can appreciate that Megan followed up and was proactive about keeping me in the loop every step of the way, in my preferred communication method (by text). Whoever is doing CS training over there is doing a great job. I’m deeply considering giving them a second chance.