Appliance Repair reviews in Columbus, Georgia

Very nice technician. Explained everything he did to fix the issue.

Very professional. Repairs were conducted within timely manner.

Poor service from Sears Home warranty technician for the HVAC. AC is still not cooling . Temperature stuck at 80.
Repairs the guy did, did not fix the issue and the now next appointment is after 12 days to add to the frustration. To make it worse, there is no way you can contact Sears Home warranty on their 215 or 870 numbers. That’s is A.I. chatbot line which is of no help.

Repair technician was very thorough and professional. My problem is with Sears & their charges!!! For some reason I need a separate policy for my freezer when I’ve been paying for an appliance warranty for over a year! Clearly bait & switch!!! I will be finding another service provider!!!

Let me first start by saying this was a Choice Warranty Home claim.
Your tech Daryl came out the first time on June 19, 2025. I informed him the unit had been shutting off after running for a few hours. I would turn the thermostat off and wait several hours and turn it back on. Sometimes it would come back on. The day Daryl came it happened to be working so he said he couldn’t “fix it” because it was working. The next day it stopped working again. It would not come on for days so reopened the claim with warranty company. Daryl came back on July 8. At this point I had been without air for 18 days. He informed me I needed a condenser motor. He left my property stating he had to go get one and he would be right back. He called 30 minutes later stating they didn’t have one at warehouse. He left the HVAC panel off the unit plus a component piece on top of my unit and he didn’t come back that day.
I later get an automated text from Sears stating my appointment was scheduled for July 14, 2025.
On the 14th I get a text a couple of hours stating for unforeseen circumstances the tech would not be able to come out and the next available appointment would be July 21, 2025. At this point, 27 days without air. In the meantime I’m trying to get assistance with Choice Home Warranty to get someone out sooner. I lost the 21st slot so I had to take the next available slot for the 23rd. When Daryl arrived he installed the condenser but it still would not work. Daryl then accused me and also told my home warranty company someone tampered with my unit. He left again and said the unit needed a “board” and he would have to get it approved with my warranty company. Today makes 36 days without Air…and counting.

He opened up a brand new dryer . And said it was rusted out. . Closed it back up . I never saw inside. Telling me it is not worth fixing???

The technician was professional and very knowledgeable. He is one of the best repair technician. The price was very reasonable as well. Would definitely recommend and will use this company again.

Our system was not able to maintain its set temperature through out the day. I tried to explain the findings of another ac repair service that came out prior to help but Rep they sent was Extremely rude. All he said was to buy the cheap filter that let more air through and use a spray rubber sealer over the rusted section of the drip pan where the pipes had extreme condition dripping constantly. Rep stated if it needs coolant I'm not doing that.. left the house and walked by my wife who was home while I was at work and said nothing. He then text me if I got the service bill link and that he is waiting around the corner at a corner store and that I needed to hurry up and pay it so he could close the ticket. And that was it. 80 dollars to tell me buy the cheapest filters go buy rubber sealant and that he's not going to fill it with coolant....and left. Horrible service. Would not recommend. This is the company my home warranty sent.

The technician is very good. He knows his job. I only wish the job tracker would work better. The tech arrived after the estimated arrival time, that is ok but it would have eased my anxiety about him coming if the time could have showed as keeping up with him.

Great tech, Daryl is knowledgeable and courteous. He did a great job of communicating his arrival time.

Allan spent a great deal of time trying to fix my cooktop with the parts that he had. Unfortunately there is still one unit not working that needs to be diagnosed and may need another part

The quality of work was great. However, I lost a day's work waiting on an early morning scheduled appointment that came in the afternoon. Please consider providing a smaller block of time, 2 - 4 hours so customers do not have to lose a full day of work.

This is the worst company ever. I waited all day for a scheduled appointment. My schedule was from 8am to 5pm. I called all day to see when the tech was coming. At 5:06pm- I received a text stating that they had problems with scheduling technicians. This is unacceptable. These people had the entire day to call me to let me know they were not coming. Then they had the audacity to ask me to cancel the appointment AFTER the scheduled time has passed.
Never will I contact this company again and suggest you don’t either. Pathetic!!

Choice warranty called them out. Technician gave us great advice about the replacement of our a.c. He also gave reasons for his answer. After the initial call, it took a week to come out. That was the only downside and that I give 4 stars. But overall 5 stars. So we suffered in the heat. It also only took Daryl less than 15 minutes to get the a.c up and running again . He was also very professional. I think that this company is honest and won't charge more than they need to. I suggest getting more help because a week is too long to suffer in the summer time.

Service was handled professionally. The technician was knowledgeable about the products and provided helpful suggestions for proper upkeep and maintenance

Daryl was awesome, awesome, awesome. Extremely knowledgeable and a truly nice guy too. He went out of his way to address my concerns. Can’t get any better than Daryl!!

My appointment was scheduled between 3 to 5 PM and technician arrived around 7 PM. He came did not even look at the Washer. He just looked at the model number. He check on his mobile then he said he won’t be able to fix it and he’s gone and he charged me $129. now I’m trying to talk with someone and no one coming on online to talk with me. They have AI agent who speak with you but no resolved. This is very bad service. Please do not call Sears again thank you.

Daryl was professional as he presented himself, he was very thorough and precise in finding out what was wrong with our AC and making the necessary pairs. Outstanding service. We'll done. Our family is cool again. Thank you, great service , great company.

Choice home service recommended them and brought them to me. They charged me my service fee and diagnosed my problem with my A/C unit. Alex replaced my motor and capacitor and everything worked fine. Great service and excellent professionalism. Thanks for having Choice home warranty, only had to pay $85.00 out of pocket cost.

They were fast, very professional, respectful and straightforward. I most definitely would suggest their services and will be using them in the future. Unfortunately I will have to reschedule with them due to a misunderstanding with the insurance company. I paid my deductible to the insurance company vs to Sears.

The guy who came out was very nice. I'm not satisfy with the amount I had to pay. I had to pay $299.00 plus the $119.00 to have a fan tighten. He should have asked me if I wanted him to fix it. I would have said no and paid him the $119.00. But he fixed it without telling me how much it would cost. So I ended up paying over $400.00. Very bad business!!!!!!!