Appliance Repair reviews in Columbus, Georgia

Mr.Michael was very friendly and professional . knew his job, done his job with speed and accuracy and We would recommend his service to anyone. Thank you Sears for hiring Michael

The technician who came out to repair our air conditioner, Mike, was great. He quickly identified the issue and fixed it. Very professional and courteous. Thanks Mike.

Mr. Rafeal and Mr. Rapheal was very professional. They came to home in good spirits even though they had to travel over an hour away. They fixed our appliance in hardly any time. My only concern is with Sears it took over 2 weeks to get our fridge fixed because the part was on back order and then I was told that they would alert me when the part was in stock and being sent but I never received anything until the part showed up at my address. I grateful for the part coming in because buying ice was getting expensive to keep our food cool.

the technicians were on time and very professional, my problem is with sears.in the kenmore owners manual it says ,and i quote "for ten years from the date of purchase, a defective compressor will be repaired free of charge". the repair technician says with the warranty it will still cost 800.00- 1000.00 dollars. this a complete rip-off. we paid about $3000.00 for this unit and the warranty is a bold faced lie. DON'T BUY KENMORE (LG) PRODUCTS. i wish i would have read reviews before we bought. in fact, i highly recommend a sears boy cot. STICK-IT TO SEARS AND SEE HOW THEY LIKE IT!

Mr. Trey was amazing, knowledgeable, professional and kind a great all around guy. He did an excellent job repairing my ice maker, he gutted it out and put it back together again. Thank you Mr. Trey‼️‼️‼️

Tech was on time, professional, and knowledgeable. He quickly identified and clearly explained and corrected the problem we had with our air conditioner. I will gladly use this tech again. I give this tech 6(six) stars.

Considering he was late getting here. He had a good attitude but does not like animals.
He said my cat tried to attack him when all she wanted was to be picked up.
This is what my warranty department sent to me:::

06/04/2024 02:07 PM
(06/04/24 02:26 PM) FS Jehneva Kay Castro: Hi Bonnie, thank you for your email. Please note that the claim was reassigned since the technician refused to complete the work. Your claim is currently being processed by our automated dispatch system. Once a technician accepts your work order, you will receive an email with their contact information. Thank you for being a valued customer.

Friendly, knowledgeable, commication was effective, and explained problems and prevention.

David was very professional. Sears sent techs out twice to fix my dishwasher to no avail. David came out and called the maker of the dishwasher and the person he spoke to told him it needed to be reset. David reset it and it works great. I finally have my dishwasher back after 4 months.

The technician took a long look at the refrigerator and looked at his phone a lot and was very quiet and I started to wonder if he was confident that he could make the repair... Well no he could not make the repair he simply told me if Sears fixed it it would be very expensive and I might as well buy another refrigerator because of the labor charges of changing out the water dispenser or the The water line going to the dispenser... So I'm out of a $129 and 2 hours waiting and I'm still at ground 0... I don't know why cone appliances the authorized dealer for Samsung told me to call Sears appliance if you all do not work on Samsung refrigerators... I'm very disappointed I have wasted money for nothing and I have to start all over again. I just looked at the service receipt and it says bottom freezer that was not the repair issue the repair issue was the water dispenser not working. Which was clearly communicated

Scheduled my appointment online to have my icemaker looked at because it isn't working. 10/11 technician shows up and it was evident that he wasn't familiar with the model. He thought I had 2 icemakers when there is only 1 (because he saw my tray with bourbon ice cubes in the freezer section) and he locked himself out of the control panel and I had to unlock it for him. After checking the water filter, coils, running water to make sure the lines were clear and turning the fridge/freezer temp, he stated he couldn't find any issue and call back Monday if it wasn't making ice.

Called Monday and customer service rep walked me through manually resetting the icemaker and give it 24hrs. Tuesday not making ice, call and the customer service rep schedules appt for Wednesday. Wednesday the tech cancels appt with no explanation. Call cust serv and reschedule appt for Thursday. Thursday the tech cancels appt with no explanation. Call cust serv and schedule appt for Friday and put note to the tech not to cancel the appointment. Friday the tech cancels appt with no explanation. Call cust serv and ask to speak to manager or someone I can file a complaint with or get my money back. Cust serv rep states they are the area to file complaints, will not refund the money and wants me to reschedule another appointment. The WORST customer service I have ever experience with any company!

Very professional. Treated us like family. So kind, and trustworthy and was not going to leave until the job was perfect. I will definitely use them for other repairs. 5 stars no dought. I'd like to add that Darryl Martin was awesome, the very best!!

Technician was professional and knowledgeable and fully explained our issue

Michael has been my service tech on two service calls for my AC through Choice Home Warranty. He is very nice and congenial. He is very good at what he does. He corrected
My system easily and efficiently on both visits. He also gave me very helpful advice on how to keep my HVAC system running efficiently. He is by far one of the best HVAC techs I have ever had. I like using Sears home services.

The Repair Specialist was Knowledgeable and Professional and on time.

Great customer service quick to find out just what was going on we’re very appreciative!!!!

Daryl was prompt and professional. Very pleased with the experience.

Ronald was very professional and courteous satisfied customer. Much appreciated Mr Ronald thank you🙏🏾💯

The individual that did the service did a wonderful job, but I had to pay full price. Also I wanted all day Saturday 8-5 and no one showed up or called. I only found out that my appointment was changed after 5 pm. Sears is giving me poor customer service. I am no pleased,

I called at 1:30 and had a really nice technician out within 2 hours! He was very professional and the process was easy! My dryer was cleaned out and he told me what was wrong with my washer (which really wasn’t my washer at all) but gave us guidance and information. I’m very happy and know who to call in the future

Absolute trash. Been over 1 month and sears has lied consistently on when to fix my dishwasher. Understand may be petty but if I pay for it it should be done. Jenna from sears cannot guarantee they show up day they are scheduled to but you can guarantee they take money from my home warranty service which charges me. NOT TO MENTION SCHEDULED SERVICES THEY STILL DONT SHOW UP HAVE SCREENSHOTS AND TEXTS OF THEM LYING. Complete trash.