Constraction reviews in Columbus, Georgia

Jason and Ashley did an EXCEPTIONAL job. When I say they informed me and my daughter about EVERYTHING every step of the process. I thank you both so much. They REALLY FRIENDLY and PROFESSIONAL!!!

I am very pleased with the service I received from ServPro. What stood out to me is the treatment from Adam. Adam was very polite, punctual, knowledgeable, highly professional, well spoken, detailed and always answers calls and texts. 10 out of 10 highly recommend!

Ashley was the most considerate and hard working person I could have asked for when our basement flooded. She worked hard and efficiently, put our minds at ease and explained all options to us in a clear and respectful way. Can’t thank her enough for the help!

Servpro was great. They were on site the day after making filing our claim. Ashley, Scott, and Adam were awesome and professional. Very appreciative of their service and highly recommend.

When we returned home from vacation on a Saturday evening to find our house flooded from a failed water line. We contacted SERVPRO immediately and Ashley showed up within an hour. She successfully stabilized the situation and provided us with details on what would happen next. Next we met with Adam, the restoration Manager. He put a plan together and the pack out team, Candice, Mellissa and Sha’Kera, began immediately. We were all packed out within a week. Outstanding work. Josh and team began the demo work next. They completed their work in around a week. Again, great work. Now we look forward to working with the reconstruction team. The teammates we mentioned above, I would hire to work for me anytime. Hard working, thorough, polite and professional. Way to go SERVPRO!

Allow me to start by saying that no one wants to need this type of service. However, one year ago (6/14/2024) I became a person who desperately needed it. My house caught fire while I was sleeping in it. Due to massive oak trees, I had a steel roof. That roof held the fire inside, effectively burning up 99% of my possessions. Hagan with ServPro was at my house the next morning to secure whatever may have been left. Over the course of the next year, I had communication with a myriad of people. Brandon, the owner, made sure I knew they would take good care of me. Ashley lit fires under folks (no pun intended) to keep things going to the best of their ability (delays due to weather and permits and inspections, etc, notwithstanding.) ServPro brought in several competent groups to help. A few were not so competent (most notably is CRDN who did not attempt to save ANY of my belongings besides the jacket I demanded.) This project was massive and they told me so. My first project manager was Corey, but he is no longer with the company. Jonathan Westbrook took over just a few months in and helped me at every turn with the decisions I had to make. Monica even helped me find someone to rebuild my fence (not damaged by the fire, therefore not covered by insurance). But, here I am, one year later, in my "new" old home. Below, you will find before and after pics. If ever there was a moment for #blessed, it's now!

Joshua of ServPro Water Mitigation did a great job for us. He came immediately and set up a series of fans and heaters to start the drying process for the carpet and drywall due to a water leak. He also neatly cut and removed the drywall to find the source of the leak. Very professional. Very dependable.

This rating is based on our interactions with the movers and MDG Group Services, LLC (subcontractor). They were excellent with amazing attitudes and very friendly. They did excellent work. Again, this review is only for the 2 departments I mentioned. I wouldn't recommend ServPro as a whole, because of communication issues, and the painter brought in by the Project Manager, Preston Britt, tried to charge us $2000 out of pocket; wasn't good at communicating and would tell the contractor, working on our repairs, that he was too busy to being over supplies/materials needed to complete repairs. I was told this review was supposed to be for the moving staff which is why it's a high rating. I'll be giving a different review for ServPro itself explaining in more detail why I wouldn't recommend this company to anyone!

What a process and it's not for the faint at heart. My damage came from a dishwasher that caused damage to my custom cabinets, floors, walls and counter tops. This process took patience, 6 months to be exact but I'm happy with my final results. Britt Preston was my project manager and I can say he was always professional and responded to my calls and text. I initially felt overwhelmed but Preston was there to assist and guide me along the way. The contractors that completed my flooring (Bobby), cabinets, painting and backsplash (Monica) were phenomenal! There were a few things I wasn't happy with but Serv Pro made me a happy customer. I did have a few damaged goods and was under paid for those but at the end of the day I'm glad the process is complete! Thanks to Britt and his team, I'm happy.

I would like to personally thank Allen/Alan for returning my phone call and putting me at ease. And especially a huge thank you to a courteous young lady, Ashley, for taking the time after being off, on her Birthday, and coming to assist me with this leak. She was very courteous, professional and explained the dry out process. I was extremely satisfied with her performance tonight and reduced my stress level and anxiety with this leak. Thank you again, Happy Birthday Ashley.

Ashley and Josh did an outstanding job with my water mitigation service. From the moment they arrived, the team was professional, knowledgeable, and extremely thorough. They assessed the damage quickly, explained every step of the process, and made sure I understood what to expect. Their equipment was top‑notch, and they worked efficiently to remove the water, dry the affected areas, and prevent further damage.

Josh, Amarie, and Jason were extremely professional and conducted themselves respectfully in our home. They were able to deal with our mold issue and remove the infected kitchen counters, cabinets, etc… I am now waiting on the construction team to finish the job. As of now I highly recommend ServPro of Columbus, GA. I will update this review after the construction team finishes the job.

Dan Burnette was amazing and very friendly. Explained the Leafguard system to us. We are very excited to get them installed. We would highly recommend him and Leafguard.

We needed gutters for our new home as we just relocated from Florida to Valdosta, Ga. Mr. Daniel Burnett was very knowledgeable, courteous, and professional. He was able to assist us with obtaining gutters for the entire outside of house. So grateful!

The work started on a Friday and ended on a Sunday. They left a ladder standing on my roof overnight. After the work was done on Easter Zack text me to say bluntly a crew will be there tomorrow to pick up equipment. First greet people before you start being rude. Why didn't anyone informed me equipment was going to be left at my property. Also Zack informed me on Thursday the 17th he would perform a inspection to make sure the work was done correctly. No inspection

We were hesitant at first to go ahead and get the gutters. After talking with Lexi for a bit. We decided to go forward. Thank you Lexi. Lexi is absolutely wonderful. She was a pleasure to work with. So thankful we got to meet her. Very pleased. I highly recommend leaf guard.

John Napier was fast, efficient, and upfront with all the information we needed for Leafguard. Nice and polite to. I appreciate his coming out for the appraisal.

John was very knowledgeable and professional. He did a great job with the presentation. The Leafguard system was so much better then I thought it would be and no long wait for installation. I'm looking forward to getting my system in 3 days.

Daniel Burnett, my sales rep is the guy you need to talk to. He is knowledgeable, honest, open and will do everything possible to get you the best deal on the best system for your home. Give him a call, you won't be disappointed

I'm impressed! From beginning to end, my experience was fantastic.

I made an appointment for an estimate. Elias was the rep who arrived. He was on time, polite, professional, and down-right friendly. I was not rushed into making a decision. He provided all of the time I needed to ask questions and consider the purchase. The estimate included photos, videos, and models that helped me understand the product and compare to others on the market.

I will admit the cost took me by surprise, but I have peace of mind knowing I have a lifetime warranty and a product I believe in. After I agreed to purchase, installation was scheduled the next day by Elias. I did not need to make any other phone calls. Everything was easy and clear. Installation took two days, likely because of the time change.

After installation, I was blown away again by the look of the gutters on my house. There is a huge difference in the look of the previous gutters and the custom LeafGuard gutters. Also, the installers did a walk-through to ensure my satisfaction and provide additional information about what to expect and maintenance. Lastly, I spoke to the manager who also wanted to ensure my satisfaction and address any questions or concerns.

So far, it has rained for 3 days and the leaves continue to fall. It appears everything is functioning the way we expected. I definitely recommend this company.

I met with Robby Reaves today and he was awesome. He educated me well on the leaf guard system. He was very professional. I highly recommend this company.