Constraction reviews in Columbus, Georgia

These folks said what they were going to do and did it! They were there every day till it was finished. They even cleaned my steps going into the pool. It was the very best experience I've had with this pool. Now I'm totally convinced my pool is going to last me for years and when I need more service I'll use Aquarius pools.

The employees are very helpful. They will go through all the steps with the customer. They will even give a free lesson on pool maintenance at your location if needed. The cost for equipment is pretty high compared to online equipment.

My husband built our inground salt water pool this year. Aquarius pools was so helpful with the construction process with questions we had. Logan is amazing and very knowledgeable, she has answered our questions, has given us advise and took the time to explain the filling and plaster process with what to do. Thank you Logan for making this process easier and for helping us.

When scheduling to service my pool, after 4 phone calls and their empty promises of coming out to work on my pool after 12 days later of back and forth, they called to let me know it would be another 7 days to come out to service—disappointed that a local company can not hold their word with community members. I hope no one else is put in the same situation.

To all the people that I had contact with during my pool project, I just want to say thank you. I had a new pool liner and a complete pool bottom redone and man let me tell you these guys went above and beyond my expectations. The ground crews I dealt with during this project are the most hardworking and professional guys I’ve ever had the pleasure to deal with; especially the worker that redid the pool bottom. This guy was like a surgeon with a trowel, it was like watching paint dry, but you couldn’t take your eyes off of him. It was that good. These guys are a little more expensive than other places but don’t let that throw you off. You definitely get what you pay for and it is done right the first time. In the future I would 100 percent hire these guys again. This is the best my pool has ever looked.

Aquarius has serviced our pool needs for four years with professional advice and excellent repair. I wish we'd had them install our pool- would've avoided the issues they've resolved.

Called for an inspection, got it set up and that was great. However I asked for them to call to explain and answer questions and got zero feedback. I even emailed. I understand businesses may be busy, but I felt like once I paid money that was it.

This is a review from someone who did not buy a pool from them. I have used this company many times for pool water testing and purchase of chemicals. Plus various equipment purchases. At previous locations with different companies (Texas and North Carolina) I was suspicious of the chemical recommendations because it did not match my testing and just seemed like they were attempting to make a little extra off of me. With Aquarius I have found them to be honest and provide good advice (such as "with all this rain you should wait to add any x"). They are busy but still try to provide individual attention and answer questions. They make a point of taking heavy items (like pool salt ) to your vehicle. Their pool salt ranges from $2 to $3 cheaper than the pool company across the street. Their display area is large (for a pool store) and they have a good variety of products. Their parking area is a little small for the amount of business they have (Columbus location). Their staff is knowledgable. You can find cheaper prices for some items online but I make a point to support the local store because other local stores are not that impressive and I would hate to lose this place. I am just a typical customer and not affiliated in any way with this store. Recommended.

Thank you to everyone at Aquarius for the exceptional service we received in choosing our hot tub, the ordering, the delivery and set up. A special thanks to Logan, Stephanie and Vicki for answering all my questions and explaining everything so thoroughly. Love my new Bull Frog Hot Tub.

I have just finished having Aquarius Pools build me the most Amazing SMART Pool and Outdoor Spa. It is a custom built pool with features that you don't normally find in this area. The Pool was designed by me and totally adapted, constructed, and supervised by the owner Terry Ernst and his staff. I have designed, built and had constructed several homes in the past and never have I had such cooperation, efficiency, staying on schedule ( weather permitting ),attentiveness to detail, and fun building a project. From day one of construction his, men were extremely careful of the environment they were working in, having to navigate around the house, and nearby lake in which they were building the pool. They were very respectful of my wife's desires pertaining to regarding the safety and welfare of ALL of her animals, ( she rescues and rehabilitates thoroughbred horses and fosters dogs for East Alabama Humane and Dog rescue). They were also very Respectful, congenial and Professional in the manner in which they communicated and worked whenever they were around my wife, daughter at the construction site which was very close to my house and Lanai.From the beginning the staff expressed the attitude that this was our pool and they wanted us to be happy with it, and they were there for us. If you have ever had anything built you know that there will be some changes and modifications that you as the customer will want. This pool construction went so smooth, that the modifications we made were quickly addressed and made, ( no fuss, complaining or excuses ) almost as if the modifications were added from the start. Even the Pebble Tech Company that was subcontracted out of Atlanta arrived with the same, " glad to be here attitude and efficiency".They were also very professional and efficient in applying a stunning fine pebble finish to the pool. The cooperation between the two companies gave you a sense of continuity that they had worked together before and respected each others expertise. One of the most pleasing aspects of the construction was that the clean up of the construction site was almost on a daily basis, where you didn't have tons of stuff and trash littered scattered around, of course there is equipment around the site but it was organized in such a manner that they were going to utilize it the next construction day. A month after the construction Aquarius Pool Co. came out to the pool regularly and made sure that everything was working properly and that all of our concerns, questions, and education about our pool and spa were addressed. As far as my experience with Aquarius Pools is that it doesn't get any better than this. I wanted the best, I got the best, and Aquarius Pools delivered

Took 2 weeks to come
repair a pvc pipe they installed connected to the motor the installed a little over a year. I asked if they could provide me with a service to get my pool back operational. NOT FOR FREE I WAS WILLING TO PAY, just did not want to be back on the monthly billing as some months my bill was 600. Vickie says well that is a natural act of nature. Not if your pump was running. Never Again and they have enough business this little complaint won't matter. But I will put dirt in it b4 I use Aquarius pools again.

Besides the free water samples, they also offer expertise in all pool and hot tub needs. They have always been able to answer my questions and help me find the products I need. Amazing place!

It was the perfect spring and summer service. My husband had hip surgery and I wanted to ease his burden on pool cleaning and maintenance so we tried the pool service from Aquarius. The water stayed perfectly maintained for the entire season. The team that came to my house was friendly, helpful and very professional. I could count on them to be here every Friday which was great for weekend pool parties. Thank you Aquarius Pools!

This is the best Pool company period. Very professional, thorough and artistic

Aquarius put our in ground pool in in 2017.
A few weeks ago, we noticed a tear in our liner. We called Latham and fortunately the liner is covered under their warranty. We only have to pay $1600 for it. I have been calling Aquarius pools over the past week, with request for how much they charge for labor only installation. I have called them several times, with explanation of what is going on.
Yesterday, Cindy from Aquarius called me and told me it would cost me $5400 to have the liner installed. I told her (once again) that I needed a labor only cost as Latham was covering the liner under warranty at a pro rated cost of $1600.
She told me she would call me back after she checked with the owner of Aquarius.
She said they may not be able to warranty the labor only installation. I asked why. I told her that I had gotten estimates from three other pool companies, and they all indicated they provide a one year warranty on installation.
Cindy DID NOT call me back as she said yesterday. Instead, cowardly, she called and left a message on my wife’s cell phone today. She said on the voice message that Aquarius is backed up on installing pool liners and thus they would not be able to service us. We have been loyal customers of Aquarius pools. I told Cindy yesterday that I wanted to stay with Aquarius as they installed our pool and as we have been getting great service from them.
We buy all of our chemicals from them. My wife and I are gravely chagrined with how Aquarius handled us on this. Their communication was extremely poor. And I feel that they changed their mind about installing our pool liner when they found out they could not make the full $5400. We will be changing to have our pool serviced and the buying of chemicals to another pool company. I did ask to speak to the owner when I called over the past week, as their response was taking too long. They never put me through to him. Additionally, Cindy scheduled me an appointment for owner to come out to look at the pool. Nobody ever showed up.
We have normally received great service from Aquarius, which of why we are very alarmed as to how they handled us on this one.

Let me start by saying we have used Aquarius since they redid our pool and pump in 2011. Installers and workmen were great. No problems at all. We used them to test water and buy chemicals since that time. Great customer service! Today I phoned them about the salt system panel /display and system not generating chlorine. The employees spent a lot of time with me troubleshooting and scheduling a repairman to diagnose problem. Well, we solved the problem over the phone. What a great company! Wish all businesses took this much pride in their service. I have dealt with several pool companies in the past and Aquarius is by far superior.

We bought a hot tub earlier this year. Delivery and setup was very smooth. The staff has been exceptional in providing service. They are very knowledgeable and personable.
We sleep much better on the evenings that we get in the hot tub. Sure feels great in this cooler weather.

CJ took care of our pool so quickly I hardly knew he was there but my pool was stunning year round! The ladies in the office, especially Vicky, were always polite and professional, and joy to work with. I highly recommend them 👌

They always take care of me when I'm here. Prices are competitive but service, for certainly, is unmatched!

I had a deeply disappointing experience with Aquarius Pools. In the midst of my mother’s passing, I scheduled a pool inspection for a home I was purchasing. On Monday, I spoke with the girl who services the pool for the current owners and learned about three issues with the pool. When I called to schedule the inspection, an older lady assured me that they would call prior to coming out so I could ask the inspector some specific questions.

On the same day as the inspection, I lost my mother. That afternoon, I contacted Aquarius Pools and was informed that the inspection had already taken place without any prior notice to me. For the past four days, I have been calling them because the inspection report is inadequate. It merely states “yes” or “no” to the presence of a pool liner, pool pump, etc., and includes no photos to prove they visited the home. It also fails to mention the three issues previously identified by the pool service girl.

I requested that the inspector return and speak with me directly, but I was refused. I asked to speak with the office manager and have them call me back, but my requests have been ignored. I even asked for the owner to return my call, to no avail.

If you need a pool inspection, I strongly advise against using Aquarius Pools.

If I could give them zero stars I would. After spending almost 1000 bucks on a new liner, I had to have the filter replaced. I paid half for the deposit and was told they would be here on Friday. At 1400 on the day it was to be replaced, I called asking for a status. The rep said there was a note on my work ticket to call and reschedule, but the person that was supposed to call left early that day, so I recieved no call. They would come the following Tuesday. I had already planned a pool party for that weekend, had to cancel and lost a 250 dollar deposit on a bouncy house as well at the catering. So this thousand dollar job just cost me an extra 500 and maybe more. Great job Aquarius pools, thanks a lot!

Update! Called back after being told they had to reschedule for the following Tuesday. They can't come out until the NEXT Tuesday now. No not only have I paid them, had to cancel a party costing me over 500 bucks, they keep pushing the promised work. What a trash company with zero values!! I'm don't with these people.