Plumbing reviews in Decatur, Georgia

David S. came same day, within an hour of me calling for an appointment, to help unclog a toilet. He made quick work of it, but made sure to check my water pressure as well and found some other things I should get fixed sooner rather than later! So grateful for him and his kindness and efficiency!

Fast response and good communication which is hard to find with plumbers! We needed them for a gas issue and they were able to diagnose and solve the issue quickly. Thanks David!

SIR Vincent, came to our house at 10pm to snake our clogged HVAC drain. He was very honest, polite and efficient. We are grateful for his help!

We used Royal Plumbing for an emergency when the shut off valve broke under our sink. Service was prompt, thorough, and Stevie went above and beyond to make sure we were taken care of. Thank you!

We had a leak at 6PM on a Thursday, DJ came out and was amazing. Very communicative, thorough, and professional. Would highly recommend DJ and Royal Flush!

We had been dealing with low water pressure in our house for a while, and I was at my wits end. Nils came out the same day I called even though it wasn't an emergency and solved our problem quickly and courteously. I think the pressure is better now than when we moved in! Hope I don't need to call again, but if I do, I have no reservations about calling Royal Flush again.

Professional service. Did a great job. Personable and nice. Would definitely recommend. Garren took good care of us.

Beware do not use royal flush they are a rip off they came out to my house little over 2 weeks ago to repair a leak in my hot water pipe he replaced the a section did not guarantee the work stating because the type of plumbing I had in my house he knew he did a shabby job he was paid $425 and where he repaired it and busted a leak again. I was able to find a handyman who repair the complete pipe and he mentioned to me that's what should have been done when the plumber from Royal plumbing came out I do not recommend this plumbing company

This was a great experience all around with professional, careful, and personable service. Harrold patiently showed me how to take care of my tankless water heater in winter. Thank you!

Have been using this company for a few years now, and they continue to do top notch work every time! Needed immediate support on a weekend — the on call team was prompt and David arrived quickly and stayed until the job was complete. Thorough in problem solving and acting immediately. Thanks, David and RFP!

David S. came over within an hour of us reporting the issue, on a Sunday no less. He successfully repaired a leaking pipe, was very thorough in his explanations, and was kind and easy to work with. We strongly recommend him and his team!

I reached out to ask for a free quote on a gas water heater replacement, was scheduled the same day, and the job was completed the same day as well. 10/10 service and response! Troy was great, very knowledgeable and worked extremely hard to complete the job neatly. Professional all around.

I had an issue at first, and Royal Flush Decatur went above and beyond to correct course and make my issue right in a way that I have never seen another company do so. Thank you so much to Jennifer for being willing to reach out to your customers and to make things right. I am satisfied with all services performed.

I had a wonderful experience with Kris.
He was thorough, professional, knowledgeable and very personable.
He not only did an amazing job installing my water heater, he educated me on the proper maintenance.
I’m looking forward to working with him again in the future.

CALL ANOTHER PLUMBER. I'm a long time customer of Royal Flush (10+years), but based on recent service (as seen by others) would never do business with them again. I called a tech to come to my house to service a hot water heater they installed 2 years prior that was still under warranty. It was getting no hot water. Mind you, I had already called the year prior to let them know the water was running cold. They told me that was "normal". The tech that came out was rude, aggressive, told me the product his own company installed was garbage (A.O. Smith -- so if you use them, don't let them put that in), and offered little help to find parts to repair it. He put that responsibility on me, despite the fact that I was desperately trying to get my hot water back on to help take care of my mom who was coming to stay with me after a cancer diagnosis and rehab, and trying to work around his visit. He pressured me and threatened repeatedly to leave unless I installed a new hot water heater because the part could not be found. He also told me that if he left, I'd have no hot water for my mom. After I finally reluctantly agreed TO PAY FOR 2 WATER HEATERS IN 2 YEARS - not knowing what else to do - he told me that was a bad decision because he could have picked up the part outside of the city or outside of the state (things he often does, but didn't offer me). I was so upset, I called the office to complain. Everyone I spoke to was either shocked, disappointed or offered to resolve the issue with a discount, but you what they ended up doing? NOTHING. FOR WEEKS. DESPTE REPEATED CALLS ON MY END. When they finally did respond 3+ weeks later, they had the audacity to offer me 20% off a future visit --- as if I'd return. When I disputed a portion of the cost with my CC company (yes, I actually paid for some of it), they had the further audacity to threaten legal action. So, I called them again to resolve the issue and sent the billing person (Aja) the documentation of every single conversation (with Duan, Bailey, John, Courtney and Wendy). Aja said she'd get back in 2 days. A week of so later after I reached out 2 more times, her boss, Karen, finally sends me a letter, ASKING FOR MORE MONEY - a year after the original fiasco. I cannot believe the nerve of this company. My gut tells me that their terrible customer service these days are coming back to bite them and they are getting desperate. RUN TO ANY OTHER PLUMBER BESIDES THIS ONE if you value quality, customer services, responsiveness and decency, because THEY DON'T.

Our washing machine drain overflowed slightly. Their experts cleared the pipe and ensured it drained properly. Everything works perfectly now and I highly recommend their team.

When my kitchen faucet suddenly became loose, I knew it needed attention. I contacted a plumbing service for assistance. The plumber tightened and repaired the internal parts.

My outdoor hose connection was leaking badly whenever we used it. I called this plumbing service to fix it. The technician replaced the worn spigot and sealed the connection. The new setup works perfectly now.

I’m very happy with the service provided by their technician. He repaired a loose kitchen faucet that kept moving whenever we used it. After tightening and securing it properly, the faucet feels solid. It works smoothly now.

The experts team cleaned a heavily clogged pipe and restored proper flow. No more slow drainage.

A sudden issue required burst pipe repair and they responded fast. The damage was controlled quickly. Very efficient service.