HVAC reviews in Douglasville, Georgia

Jesse came by my home to get my heater back up and running before the projected winter storm in Atlanta. He was very persistent in resolving the issue as he had to come by my home twice to ensure my issue was resolved. Jesse was also very thorough in explaining the issues needing to be resolved. Heater back functioning properly. Thanks Jesse!

What an excellent service! I called Assured Comfort due to my heat kicking off when I turned it up. Michael Simmons and Terrance came out to assist me. They provided very detailed explanations, accompanied by pictures that clearly showed exactly what was going on. Additionally, they provided options for repair versus a new system and helped me better understand the benefits. Currently, they are offering an incredible special that I doubt anyone can match.

If you are looking for this service, I encourage you to contact them asap.

I’m so please with the level of service performed by Assured Heating and Air plumbing technician Tommy Shanks. He was knowledgeable regarding my plumbing needs and presented a detailed prognosis of the issue. Tommy’s professionalism and craftsmanship were both impressive.

Michael Simmons jr provided outstanding customer service he’s very knowledgeable and detailed in his field. Thanks again for the prompt attention to my family
HVAC request.

Routine Service for preventative Maint Under Contract = arrives to working unit then tech leaves the home Home without heat? The service person shows up does some routine checks leaves, house is cold no power to thermostat? He left everything off - and no identifiable way of turning it back on. Call Assured Comfort - They say sending tech out to fix, then nobody shows call back - Oops I guess maybe sometime tomorrow - They lie every time its a late call and its always the next day or the day after that - in the meantime freeze in your new $16,000 Assured Comfort heating and cooling system that has been broken down multiple times in already in a few months.

Kyle was the technician who serviced my HVAC outdoor unit. He demonstrated courtesy, knowledge and experience, patiently spending hours over 2 days troubleshooting my unit in frigid temps. Ultimately the decision resulted in replacing my unit while adding some customer incentive perks. Having been in my house for less than 1 year where my unit failed on me, paying for a replacement wasn’t the ideal outcome. However, I feel like Kyle was great with explaining and showing me everything that was going. I appreciate his expertise and service along with the Assured Comfort team’s support, and will continue to be a valued customer!

Kyle was very polite, respectful of our home and property, friendly, and informative about our system without being at all pushy to make additional sales.

Total professional and clearly an asset to the company. I hope we see him again for our future services and inspections.

My tech was extremely knowledgeable and thoroughly checked everything!! He was able to pinpoint the problem areas, give me my options, repaired everything that was needed and was out the door! The services rendered comes with a warranty which is a plus for me. I was even able to save money by joining the home comfort club which offers amazing services to its members for only $16 a month. Highly recommend!!

EJ came out to do a maintenance checkup on my heating and air. He was very thorough in his inspection and explained in detail what he found. He made recommendations on the problems he discovered. I would certainly recommend EJ for your heating and air conditioning service. I did not have any repairs done at this time so I cannot give a price for any service.

We had E.J. and Kevin out to the house today to preform our annual check-up / preventative maintenance service. Both of these technicians were kind, professional, courteous, and friendly. We've always been happy with the level of high quality customer service and the fair pricing we've received from Assured, and somehow... it keeps getting better! Great work, guys. Thank you.

Jesse was outstanding! Not only did he fix our issue with out HVAC but he was also super knowledgeable and so so nice.
He explained how he was going to diagnose the situation and then walked us thru what was going on and then fixed it. Really super!

Assured Comfort has assuredly received a 5+ rating for their professionalism, service, knowledge and customer service period. I was impressed from my initial phone call from their receptionist. Then day #1 with Mr Roberto and Mr. Guy with their assessment with our current HVAC system. My wife and I did not feel pressured because we knew we needed repairs or a new system. They were so informative that we were comfortable with the decision we made to upgrade. Then day #2, Mr. Terrance and Mr. Craig continued what we had already experienced on day #1 with the installation of our new system. I was amazed with the smooth installation! We hardly heard anything! The next thing I knew, they were finished, but not without explaining the entire process! Lastly, my wife and I are more confident about the future support that Assured Comfort will provide in the future. Something we did not receive from the company we previously had…it was horrible and probably led to the issues we had with our former system. I apologize for this long comment, but we were impressed! Keep up your good work!