HVAC reviews in Douglasville, Georgia

Jesse Arenuwa provided excellent customer service when he checked my HVAC system. Moreover, Jesse was very cordial, professional, helpful, and made me feel like a most valued customer. He has a 5-star, winning personality that impressed me. He does an outstanding job of representing Assured Comfort. Jesse is simply awesome!!

Lionel and Bryan were incredible, extremely fast, very efficient. The whole process was smooth and easy. I’d definitely recommend for anyone. Please promote/give a raise

Michael Simmons Jr provided excellent service. He is very knowledgeable and polite. He takes his time and make sure everything is working before he go. Great service from Michael jr.

Update on my review from yesterday... Brandon Allen, field supervisor arrived at my home at 930am to address my complaint from yesterday. He was extremely professional and thorough in reviewing the issue. Within 20 minutes he solved the problem, so I'm internally grateful for his excellent customer service. Kudos to Brandon, he deserves a raise and a large holiday bonus this year. 1st class customer service!

I had a great experience with Assured Comfort from the scheduler to the technician. My technician, Cory was very personable, kind, and very knowledgeable. This is the best my unit has been since it was installed, I’m mad I wasted so much time and money with other companies. I would recommend Assured Comfort for your HVAC needs

It was great returning home today to an upgraded system diagnosed by Jeremy, planned by Guy, and installed by Tarence. I am pleased with the quality of Tarence’s installation and clean up.
Assured Comfort’s phone support staff has also been excellent.

Jesse
Did a five star review. Very informative and considerate. Glad we were serviced with professionalism today! Make the difference!
Thank you!

Michael Simmons jr did an outstanding job doing my maintenance today. Mr Simmons provided excellent customer service. Great technician.

Kyle, was very knowledgeable and attentive. He listen to each request and address them. The first thing I notice about Kyle was his appearance he was professional dressed. Kyle address me by name that and walk through all that he did and gave recommendation. Kyle made me feel as if he care about the comfort of my home.

I would give this company zero stars if I could. When I called for service, I was told the diagnostic fee would be $50. When the technician arrived, he said the diagnostic fee was $150. That was a complete waste of my time.
I also used this company once before, and that technician tried to sell me a thermostat for $500. I told him I would buy my own, and it turned out the thermostat wasn’t even the problem. A different technician eventually came out, was much more professional, actually found the real issue, and fixed it.
Overall, the inconsistent pricing and upselling make it very hard to trust this company.

Michael simmons jr did a amazing job maintaining my system. He is very knowledgeable and great at what he does. He provided 10 star service. Excellent job Michael simmons Jr

Tech was knowledgeable and professional. No pushy sales, just gave us the information and our options. We went with the service plan(due to the age of our system) and it started saving us $$$ right away

Mr kyle rocks came to handle my issue. He was receptive to the issue I was explaining Dialing in his response and diagnosis. Showed him the issue and he resolved it, explaining to me in detail what the issue was. Side note. My dog popped in and he was completely calm (old dog) but Kyle was great. Professional. Told me about options for the problem. Great dude.

Michael Simmons Jr and Kevin did a outstanding job. Very professional and efficient with time. Very knowledgeable and answered all my questions. If I have anymore issues I'll be sure to ask for them.

Michael simmons was amazing. He had a great attitude and worked hard. He uncovered a refrigerant leak in my mini split that was not found in a previous appointment. He did not cut any corners and i feel very well taken care of and i am very confident in his work.

Michael Simmons was very efficient and thorough during the service visit today. He described what was done during the service visit including replacing the dirty filters. He also shared recommendations to improve the performance and longevity of my HVAC systems. Michael was very professional and courteous. I felt very confident about the quality of the service he provided today.

We have a leak in our kitchen ceiling that we were worried might be originating from one of our HVAC units, so I called and spoke to Brittany yesterday afternoon. She was lovely— so helpful and kind, and she arranged for Kyle to come first thing this morning to check it out.

Kyle was absolutely wonderful. He went above and beyond to help us get to the bottom of the leak— truly. He determined the HVAC units were running properly, and after getting our permission, he cut a hole in our ceiling where the leak seemed worst. He made a video of what he found so we could see for ourselves: what used to be a normal water pipe appears to have found a new career as a mini attic sprinkler. Kyle contacted the Assured Comfort dispatcher for us and arranged for a plumber to come either today or tomorrow— and today is a Saturday, so this is impressive.

What impressed me most, however, was that in addition to being friendly, professional, and knowledgeable about his work, Kyle was willing to educate us, and has an admirable sense of curiosity. He didn’t mind me following him around while he worked and explaining what he was doing and how the system works. I refer to myself as “terminally curious,” and I was genuinely interested. Some technicians are less than thrilled to have an “apprentice” (as Kyle jokingly called me), but Kyle was more than willing to teach, and was as invested in finding the source of our leak as we were— cutting holes in the ceiling with a drywall knife isn’t part of his usual routine, but Kyle said he “loves to solve a mystery,” and was totally game to play detective!

This was our second experience with Assured Comfort— they installed two AC units for us in 2021, and we were really happy with their work on that job as well. I highly recommend this company— every person I’ve dealt with there, in the office or in person has been lovely.

The technician was very friendly, professional, and patient. He explained everything clearly and made a stressful situation much easier. I really appreciate the service and would recommend this company.

Jesse A. Was on time 9:00 am. Very polite , great customer service and a nice smile to start the morning. My heat was not working, blowing out cold air. Less than 45 minutes- I have strong heat blowing, he changed the filter and gave me a full education on UV lights that I need inside the unit. He told me it was very important to get carbon monoxide detectors downstairs by my unit and in the house. I should place them low by the base boards. He also advised me to get my air ducks cleaned ( that was on my to do list) I will take care of that this week. His supervisor came, Terrance J he also had great customer , great smile.
These men were so professional and the best customer in a world. I would give them 10 stars if I could.
Assured Comfort company is a good investment. Over the summer I had a A/C issue and the technician told me about the service plan. I love it.
So far I have had a good experience.
Sincerely
YOUNG

Kyle Rock was absolutely amazing, and deserves five stars! He was effective, efficient, kind, customer focused and most of all…. Honest! I’d recommend Kyle to anyone. Thanks Kyle for servicing our home.

Michael Simmons was the sweetest, kindest, detailed and thorough technician. Michael, I appreciate your service today in getting my AC back up and running. You are truly amazing.

Michael Simmons Jr, he was such a polite dude. He was patient to discuss every part of my HVAC system and the faults. I will love his continued service. Thank you Mr. Michael