Reviews of local pros in Morrow, Georgia

I got my acadia back in February. I HAVE YET TO GET MY TITLE!! I have tried repeatedly to contact this place w no response. The dmv have tryed with the same outcome. Im now headed towards legal action. This is theft.

They sold me an “good condition car” next day check engine light came on and I got it scanned and it come with 24 codes. Owner said he was going to fix and he didn’t, he just made me travel and waste my time. They are trashed and disrespectful people that just steal your money!!!

A purchased a GMC from seller back in October 2022 very nice ppl it did take a little time for my tag to get in. other than that the sale was quick. I I'm very satisfied with my purchase and I will be making another purchase from them in the future. Thanks Mr and Mrs Beulah.

Promised that they would repair any issues after I purchased the vehicle. That is why I bought the vehicle from them. Check engine light came on with 5 codes the next day.Claimed to put new catalytic converters but after 3 weeks only patched holes with goop. Goop came off. Claimed to put on new starter but had old starter when my mechanic looked. Was in the shop 4 out of the first 5 weeks of owning it, the the engine seized and needs to be replaced. Owner told me to "go to hell, it was sold as is".paid $5300 for vehicle and will now cost me over $6000 to repair it.

I purchased a GMC truck from them that I had problems with the same day when I got it home . I told Vanisha before I purchased the vehicle that I was pregnant about to give birth and had a small child therefore I needed a reliable vehicle. She gave off the impression that she was so godly and trustworthy but as the other review stated that’s just an act to get your money . I sent the vehicle back for repairs and not only did they not repair it they put an additional 300 miles on the truck . They put more miles on it than I did because after taking my car there multiple times to get fixed and it just sitting in the back of the business collecting dust (while I had no way around because I got rid of my previous vehicle after I purchased this one ) when I finally picked it up it broke down in the middle of the expressway with myself as well as my toddler in the car . After that I never drove it again because I was not about to keep playing with the life of my daughter and my unborn child . These people are very untrustworthy and they only sell lemons.
BUYERS BEWARE!!!

Yes they’re very disrespectful thief’s. I brought a car the check engine light came on the same day of purchase. It had about 10 code reading. I had a 45 day warranty on engine and transmission. The car needed a engine. Beulah talk pure mean and evil to me. He refused to replace engine and refused to give my money back. I posted on BBB. They stated I return the car 2 days before warranty expired. I went back there because at this point he refused to fix my car and charged me $40 a day for storage. He stated he was going to take my car and sell it to somebody else and keep my money. They never sent my title. He was holding onto it to sell my car. I went there and called the police. They made him release my title and told him he has to replace the motor. I purchased the car in 11/2020. Here it is 6 months into this with no car. The Morrow Police was wonderful!! Do not I repeat Do Not do business with this man. Warning Do Not Do Business with them.

What the other 2 reviewers said is true. I purchased a vehicle from here in August, never received an actual tag for the car. The check engine light along with other lights came on the next day and never stopped because there is a problem with the car. There was also a gas leak and an engine issue that caused the car to stop while I was driving it. I call and leave texts messages and they don't answer. I was told the cars are non refundable but the cars are no good. I noticed other customers coming in with complaints while I was in the office at different times. I wish I would have seen the 2 complaints here before my purchase because I would have left that junk car right where it was. I have been informed that some of their actions were illegal and I will be taking this further. I thought they were good and decent but that is a front to get your money, I call with issues I get no response and beforehand it was completely different. Do not get a car here, you will regret it...

Vanisha that's the sad part I was always honest, being honest NOW and tried to communicate with you both, and could not reach you. I'm all about supporting GOOD businesses, so there's no time wasted in speaking truth on a terrible experience. I have my texts, records, etc...Exactly God sees and KNOWS who is being honest and who was doing right and who was doing wrong. "You will know them by their fruits" Matthew 7:15, I don't play with God. The fact that there's only these type of reviews which are sadly all the same pointing towards the same direction means there's an obvious PATTERN. I don't know these people, yet I sympathize and understand their struggle and frustration. That car sat more than it was on the road either cause of an issue or because it didn't have a tag all NOVEMBER in a matter of only 4 months come on now! I paid for a tag I NEVER received in the midst of dealing with all the mechanical problems, a whole depressing mess. I pray that y'all do a full turn around on how you handle your car business because when you do right and have happy customers they bring many more to you as a blessing through word of mouth and a great car buying experience. Yet these type of situations serves more of a warning to tell others buyer beware.

I am still having problems with this dryer. I am so upset. The technician has done everything.
I tried calling the number and could not get a person. I had another disappointment today. I have an appointment for 8-12 and it is 3:15 and no one has showed up. I took off work for this appointment. I need someone to call me. This is awful!!

Alex did a great job!

His initial visit resulted in a part that needed to be ordered. It should have been delivered to my home prior to his next arrival.

However, the part was never ordered! He then took the initiative to find the part locally, pick it up, and complete the repair.

That's the true definition of customer service!

Thanks Alex!!!

Made an appointment days ahead for the time frame between 1pm and 5pm and then a technician shows up at 10am while we weren't home. We called before noon the same day to have them still come to our house but they rescheduled the appointment for two days later. Two days later our appointment time frame was again between 1pm and 5pm and at 7:30am I received a text saying my technician was on the way. At 8:36am while looking at my phone I received a text saying my appointment was canceled and then someone tried to call my phone and immediately hung up and wouldn't answer when I called them right back. I called the company and they said my appointment had indeed been canceled and I asked why since I wasn't the one who canceled and all they offered was to reschedule an appointment for a third time. Ya no thanks....I should have read the other reviews earlier 😒

Our family had an AC unit that stopped blowing cool air during the hottest parts of the recent heatwave, and it was difficult finding help. But we got lucky - Kevin came to our family's rescue. He was very professional and personable, and he quickly and correctly assessed the issue with our compressor and worked quickly to secure a replacement and complete the repair so we could start cooling the house again. He advised me on things I could do to improve my unit's efficiency and made sure I was satisfied with the repair before moving on to his next appointment. Kevin made a very strong impression on me - so much so that if I need help with my heating/cooling system in the future, I'm going to request Kevin be assigned to my work order. Thank you sir!

This rating is strictly for the technician. My only complaint is he waited until 5pm on the day of service to advise the part was 30 miles away and we needed to reschedule for the next day. Other than that, he correctly diagnosed and fixed the issue. Sears on the other hand would receive a one star rating.

Great customer service and fixed my range in a timely manner and was very professional.

I recently had my yearly free furnace and heating maintenance checkup done by Cordaryl K from Sears Home Service, and I couldn't be more pleased with the experience!

Cordaryl arrived on time and was incredibly professional and knowledgeable. He took the time to thoroughly inspect my furnace, explaining everything he was doing along the way. His attention to detail was impressive, and I appreciated his willingness to answer all my questions.

What stood out the most was Cordaryl's commitment to ensuring my heating system was operating efficiently and safely. He provided insightful tips for maintaining my furnace, which I found very helpful.

Overall, the service was top-notch, and I felt confident that my heating system was in great hands. I highly recommend Sears Home Service and especially Cordaryl K for anyone needing maintenance or repairs. Thank you for a fantastic job!

Patrick was more than willing to come in and start the work on my refrigerator. It was difficult at all for him to find the source of the issue. Patrick calmly and professionally explained the issue to my and I. We are delighted to have Sears as our new warranty provider.

The Tech did not or has not put notes into the system stating that the motor in my Kenmore Elite front loader washer needs to be replaced. The washer was purchased in 2012 and the sticker with identifying information has come off. I obtained model and serial numbers from the warranty information on file with Sears Master Protection Dept. I need my washer repaired or replaced. My warranty is good through May 2025. Can someone help me 😫 ?

Eli was awesome, very professional and knowledgeable, and very informative. 👍

Eli, the technician, was professional and kept his word. Had to go pick up a part. He didn't waste time even with picking up the part. My work was completed before 1:30.Thank you for a job well done.

Shaquon was very professional and courteous. We had a problem with the refrigerator, it was not cooling.

Kern the Tech came to perform annual maintenance on my washer and dryer. He was courteous and friendly taking the time to show me things that I can do myself to help perform regular maintenance. I really appreciated him doing that. He of course performed a great job and had my appliances looking brand new inside.
Thank you Kern.

Service window was 1 -5pm ET. Received call(assume) prior to window around 12:35pm, while on another call, and did not leave vm. Doorbell rang just before 3pm, technician did not wait for response, as my office on 3rd floor. Got there and no one at door. Called service center. Told me technician moved on and they texted technician to return. No return in 45 min., call back to reschedule.no acknowledgement.
I pay $1k per year for this service and am seriously disappointed about the last 2 service calls. I will be canceling this service in the effective date.

Update: After the above situation, Sears /Cinch reassigned a new technician and on Friday the situation was remedied. Brilliantly! I might add.
I was shocked that this feedback was public. I have executed many company /system integrations over my career, and while the customer service /system has improved, the singular aspect to provide consumers is the contact # of the provider when the warranty is assigned. Communication is critical. Fixing how we communicate w/the technician is will improve customer service.