Reviews of local pros in Morrow, Georgia

Eric was great at repairing my ac! However, the length of time it took Sears to schedule someone to come out was ridiculous! 2 weeks! In the two weeks time that it took, I now have a major leak my ceiling that I will have to hire someone to repair. If the turnaround time had not been so long, I would not be incurring additional expenses! I would appreciate being compensated for this added expense!

The men were very polite My son and I really felt comfortable and their knowledge of the repair job was great.

Josh was very knowledgeable and professional he diagnosed the problem and resolved the problems, and he had the parts in his service truck. I would highly recommend him for future appliances needs.

Isiah was excellent. One of the best Technician I have seen in a long time. Great customer service and communication skills

he attempted to fix my treadmill belt but he could not adjust it and he did not have a replacement. BUT he did the best with what he had to work with.

This company came out several times and still didn’t fix my stove. They have cancelled all my follow up appointments. So far it’s been about 8 canceled in a row. There’s no way to reach them by phone r only through AI. I’m mad as hell and the stove still not fixed.

Jermaine G was very polite, and he answered all my questions. He also explain to me what was needed and the job he did on my furnace. I really appreciated him.

Thank You.

I had a technician come out and attempted to fix my washing machine, however, the problem was not resolved. After reaching out several times, I finally heard from the technician and was told to schedule a new appointment which I did. I was told a technician would be here between one and five and nobody showed up or called. I had to wait on hold 20 minutes before speaking to an actual human and was told there was a “technical error“ And was made to take another day off work to try and have this resolved. I will not be using this service again in the future.

Update: second technician came out.. unequipped… not a tool, not a piece of electrical tape. Began to burn.. yes BURN THE THIN WIRES OF MY WASHING MACHINE… because he didn’t have the proper tools to remove the coating. He did nothing more after a family member intervened and proceeded to use his tools to fix the issue.

I will be calling for a full refund.

The technician was good and professional.I only hope my refrigerator works after twenty four hours.When I check it. I had to put a water bottle in and wait twenty four hours to see if it it freezes up to know if the refrigerator is working.

They have done a terrible job with repairing my fridge, they have been out 4 times and my fridge still isn’t fixed in over a month. The first guy comes out and said the compressor is bad, so he ordered parts, they came in and he installed, still didn’t work, another tech came out and said he wasn’t gonna touch another’s technicians work, so he left. Another tech came, couldn’t do anything because he didn’t have the proper tools. I have another appointment next week and I can wait to see what happens. I would give 0 stars if I could. Well the next appointment they did give me a window of arrival and I waited all day. I received a text around 3pm saying my appointment was cancelled

After Technician installed ordered Parts on 11/3/25. I was instructed to Moniter the Chilling Progress over a Period of time! And told to Not buy new food for Storage in it till it was Determined that appliance was chilling Properly. Several hours Later Appliance was Checked & rechecked..It was Determined that Frigidaire was blowing VERY VERY Warm Air! No Where Near the temperature Chilling Range for a freezer! I was Alarmed at HOW WARM the air was! So Much So I Considered it a Safety Hazard to Retire for the night an Leave it Running for additional time! Therefore I unplugged appliance. Therefore I'm requesting that the Technician BE RECALLED to my residence as SOON AS POSSIBLE! Was extremely pleased with Technicians work! Problem is the Appliance is Still NOT Functioning Properly!

Eli from sears repair arrived on time, ver friendly, customer service oriented, and thorough. Eli explained the process of what happened to my dryer; he fixed the belt and pulley lever on my dryer. Job took less than an hour and he cleaned both dryer and surrounding area’s impeccably. 5 star service!

I’ve had an incredibly frustrating experience with Sears Appliance Repair. The entire process was riddled with chronic inefficiencies and a complete lack of genuine customer support. Their reliance on AI tools, rather than providing access to actual human representatives for voice or chat support, was nothing short of a nightmare. It took two full months and five separate visits to replace a simple defrost part – which is absolutely unacceptable.

To make matters worse, when I reached out to a supervisor for help, instead of taking responsibility or addressing the failures in their system, they shifted the blame onto my home service agreement (HSA). This added to my frustration and demonstrated a total lack of accountability on their part.

The one bright spot in this entire ordeal was the technician who finally resolved my issue, Shaquon. He was incredibly professional, helpful, and efficient – a top-tier technician. However, it’s disappointing that such quality service was overshadowed by the company's inability to streamline its processes or provide a reliable product.

I hoped for better from a company as established as Sears, but this experience has left me seriously questioning their commitment to customer satisfaction. Proceed with caution if you decide to use their services.

Service calls are scheduled way to far out. It is very difficult to reach someone to schedule a service call. There are not enough options to give AI a full explanation on why you are calling. The compressor went out on my refrigerator. Parts were order and delivered to me within three days. It took almost three weeks to get a service text out to do the repairs needed. In the meantime I had to spent money on purchasing ice for three coolers this resulted in me losing most of the food in my refrigerator and freezer compartment. The technician that came out was very courteous and seem to know what he was doing.

Alex C the sears technician was absolutely fantastic!! Found the problem within minutes, great attitude and character. Explained everything he was doing and what i needed to do with future appliance upkeep. Told me about sears prevention plans and how they help save for future problems. @ Sears management, Great person to have on the team I'm impressed and will send anyone in need for your services.

Also your AI chat box needs updating, it gives limited access on things asked.

Love their communication and productivity

Awesome staff and people to work for.

I saw a church they did the electric work on. Absolutely amazing work!

A quality electrical contractor. Honest, caring and a great partner on any commercial construction project.

WHOEVER ANSWERS YOUR PHONES THEY NEED TO BE FIRED EXPEDITIOUSLY. VERY UNPROFESSIONAL AND RESPONDING WITH YEP AND MMM HMM. GET A DIFFERENT JOB RECEPTIONIST.

A leak near the washing machine was handled by their tech who fixed it neatly. No more water collects there.