House Cleaning reviews in Norcross, Georgia

The cleaning technician was on time, courteous, excellent communicator. He explained every step of the process and did and awesome job! He gets a 10 as far as we are concerned.
M&M

I wasn't home when my carpets were clean. However, my mom, son, and daughter stated that the technician was very professional and took time to thoroughly clean each room. I had my carpets clean by another company and was very dissatisfied. Your technician did NOT disappoint. I will definitely use again and will request the same technician if possible.

Dylan did a great job! Our cats had really done their best to destroy our basement carpet. But after ZeroRez, carpet is back to white, looks and smells great.

From scheduling my appointment to the technician arriving at my house to clean my carpets, the entire process was a BREEZE! Zero Rez Atlanta is a top notch company. Very professional and my old carpets look brand new! My technician, Dylan was the best! Very polite and courteous. He explained the entire process and then got to work. 4 rooms done in 45 min!! I would 1000% book with them again!

The technician (Garrison) was on time, very friendly and knowledgeable of all the services, products and options available. This is my second time working with Zerorez and will definitely use them again. My carpet looks and smells terrific!

Horrible Service – Incompetent Technicians, Shady Sales Tactics & Terrible Customer Support

I didn’t think I’d be one of these people because it’s so cliché but, if I could give ZeroRez zero stars, I would. This was, without a doubt, the worst experience I’ve ever had with a cleaning company. We hired them on February 21 to remove pet stains from our carpets, and it was a disaster from start to finish.

Their technician, Jacob, was a pleasant enough guy to interact with, but he was completely incompetent at his job. To be fair, I don’t think it was entirely his fault—he seemed more like a used car salesman than a cleaning professional, constantly pushing unnecessary treatments that didn’t actually work. He had to come back twice because he failed to get the job done correctly the first time. And worse, when he attempted to fix his mistakes, he ruined our $8,600 couch. He should have realized he was causing even more damage to the upholstery fabric as he kept trying (and failing) to undo the problem he created.

What followed was an infuriating and intentional customer service runaround. Their customer service reps use technology to their advantage and your disadvantage—when you call in and ask for a manager, they pretend to transfer you but just send you back to an entry-level employee who asks the same scripted question: “Is this for a home or business?” It’s a deliberate tactic to stall, frustrate, and discourage customers from escalating complaints.

Once I finally got through, things didn’t improve. Technician Manager Jonathon completely ignored me—he didn’t respond to four emails or any of the 15+ phone calls my wife and I made. Instead of addressing the issue, he just disappeared.

Then, when we tried escalating the matter, Customer Service Manager Caroline did everything in her power to stonewall us. At one point, I was on hold with her for 15 minutes, and when she finally came back, all she could offer was a refund for the $135 couch cleaning fee—a refund we had already been offered on the spot by Jacob, the technician who ruined it. It’s laughable that they even considered charging us for their failed attempt that destroyed an $8,600 piece of furniture.

Only after forcing Caroline to let me speak to her supervisor, Taylor, did we finally get anywhere. After a long battle, we were grudgingly offered a 50% refund, which, as of now, we still haven’t received.

ZeroRez is a joke—their technicians don’t know what they’re doing, their managers ghost customers when things go wrong, and their customer service is trained to dodge responsibility.

I am posting this review on Google, Yelp, and the Better Business Bureau (BBB) of Georgia to warn others. If you value your home and sanity, stay far away from this company.

Great Customer Service and the Carpet Cleaner Tobias was great my carpet looks 10x better. I will be using this company again. Thanks for the great service

Zerorez came in the clutch. Our carpets haven’t been cleaned in a while. Q was awesome in making sure our carpet was spotless (minus my paint stain, which almost came out as well). I’d definitely bring them back out at anytime. 10 out of 10.

The guy was very sweet and professionally polite, he was the only good thing about this service. Customer service was excellent, booking me same day of call. But I was expecting something better for the price. It was regular vacuum and not steam. The carpet looks like i just used my regular vacuum. But nothing to wow me. Minor spots still there, now I have to go to Home Depot to rent their equipment and take out the spots by myself. I should read the reviews before. This system it’s great for new houses that has new carpets not stained just as a regular maintenance, but not to remove spots nor stains. They need to clearly say that in their advertising.

I was very happy with the whole experience, especially the tech Mario. Made the appointment on-line with my preferred day and time. Good emails from Zerorez with pertinent info. Called to see if it was okay to come a little early, which was fine. Mario was friendly, helpful, polite, and didn’t waste any time getting to work. Very satisfied with everything.

I am very pleased with job that Steven, our tech completed. The tile and grout appearance has vastly improved and I would recommend this service anytime for this type of project. It sure beats all the expensive do it yourself sprays and brushing.

ZeroRez did such a great job on our couch. It looks brand new. It was a quick service and so easy to get an appointment quickly. We will definitely use them again.

I had 3 bedrooms, hallway, and stairs done. Excellent service from scheduling to the Technician Taye. Taye was very professional and explained the process. Amazing job! Carpet look like new. I would definitely use Zerorez again.

We used Zerorez to clean the carpets in our business training room, and Craig was our technician. He was prompt, professional, and thorough — the carpets look fantastic! The pricing was affordable, and I really appreciated that they were able to come after hours to accommodate our schedule. Highly recommend and will definitely use Zerorez again!

Called on Monday, got an immediate appointment for the next day. Melieck, the technician was great. He notified me prior to arrival, was on time, courteous, friendly and did a great job. Not only do the carpets look a world better, the whole house smells fresh and clean! Thank you Melieck and Zerorez

I was scheduled to have my carpet cleaned on Monday, November 3, with an arrival time between 3p and 6p. I arranged to be home all day for the service. I first reached out to ZeroRes via text at 4:18p, nearly an hour into my arrival window. No one replied after nearly an hour, so I called them back directly at 5p.

I explained over the phone that I had an event that evening that was scheduled to start at 6p, and asked if the technician was still able to come before then. I was assured that he would arrive by 6p. I told the operator that I would make arrangements with a friend to house-sit during the service because I would have to leave soon, but I would try to stick around to meet the tech for the consultation.

An hour later, officially outside the promised arrival window, I called again. Then, I was informed that my technician was en route, but definitely coming and would send me a text when they were in my area. At this point, my friend had arrived and I hastily prepared to leave.

I found it odd nearly an hour later that I hadn't heard anything from ZeroRez. Imagine my shock when I texted my friend to see how the service was going, only to be told that no one showed up? When we tried to text and call, we only got voicemails.

I get it, things happen and schedules shift. But no one reached out to me AT ALL yesterday. I had to call myself for ANY updates and I was told repeatedly someone was coming. I was nearly an hour late to the Atlanta Press Club annual dinner, where I was seated to the immediate right of my CEO, waiting for the technician to arrive.

I feel completely disregarded and that my time was disrespected as a customer. I have also been embarrassed professionally and personally due to your company's lack of professionalism. It is appalling that no one had the decency to reach out to let me know that no one would show yesterday night after all.

Josh was a great technician, talking me through the process patiently and cheerfully. The process took around one hour and the carpets look great! Honest, straightforward and good experience throughout.

Without a doubt, the worst carpet cleaner I've ever used. (Unfortunately, I relied on a personal recommendation in this case instead of online research -- lesson learned.) We were told different things about their capabilities depending on who we spoke with, with the manager assuring us they would be able to remove water-based paint drips, no problem, while the tech began negating that idea upon arrival. But hey, forget the paint...they weren't even able to remove dirt from the barely used rooms, never mind the high-traffic areas. Absolutely comical results from an untrustworthy company. Avoid ZeroRez at all costs.

We had a great experience. They were here during the estimated time window and kept us updated on ETA. The technician, Corey, was extremely polite and did a great job. Everything looks and smells wonderful. Thank you so much.

Cameron did an amazing job on my carpets and kitchen floor grout. Looks fantastic and Cameron was so polite and professional. I will definitely request him again. Thank you. CZ

Q did a 10/10 job cleaning our home’s carpet! He was professional, thorough, and efficient. Will absolutely be using them again!