HVAC reviews across the US

Shawn Yule recently provided me with an estimate for a central AC unit at my home. His punctuality and personable attitude set a positive tone for our meeting. His professionalism and in-depth knowledge about the installation process stood out throughout our conversation. He explain each step clearly, patiently answered all of my questions, and followed up the next day. My experience with Shawn was excellent. Thank you for sending such a dedicated and professional representative!

I literally can’t praise these guys enough!
We woke up to a busted water heater and called High Ground for help. Eddie was able to come out, let us know whether it was repairable or not (it wasn’t) and get a replacement installed in the same day! Not only that, but with High Ground’s monthly service plan (which somehow only costs $15 a month), we got a discounted price and ended up paying significantly less than expected.
All that while being super friendly and professional. I’ll definitely be using and recommending these guys forever!

I had an excellent experience with Shawn Stewart, who came in to do my HVAC maintenance. He was on time, very polite, and clearly knew what he was doing. Shawn took the time to explain what he was checking and made sure everything was running properly before he left. He worked efficiently but still paid attention to every detail.

I really appreciated how respectful and professional he was throughout the whole visit.

Highly recommend—great service from start to finish!

Dan did a great job getting my furnace up and running again. I'm very thankful he was available in a Saturday. Dan was here in less than an hour. High Ground is now my new heating system go to from now on. Thank you Dan!

I had been dealing with Sanford who originally installed my 3 mini - splits several years ago. Now that High Ground has purchased Sanford, it appears that the good service will continue. They are attentive & scheduled my service promptly.Many thanks to Eddie for his professionalism, promptness, and expertise!

Jimmy was on time, courteous, and explained what he was doing. I had my kitchen sink water backing up into my bathtub and my bathtub having serious clogging issues as well. He also noticed I had some plumbing issues that were not installed properly and will need to be taken care of in the future. Thank you for the help and a great job!

Fast, reliable, and excellent service all around from High Ground. During the height of the holiday season, I ran into some unexpected plumbing issues. After calling several plumbers who were either unavailable or booked a week out, I felt pretty desperate and reached out to High Ground for advice. They had done work at my house before, but I hadn’t realized they also offered plumbing services. To my relief, they were able to schedule someone to come out the very same day.

Matt took the time to thoroughly assess the situation, clearly explain the issues, and outline a solid plan to address them. Two days later, he returned with his assistant Danny, and together they tackled the project with precision and professionalism, explaining the progress along the way. They completed the work on time, cleaned everything up, and tested all systems to ensure everything was working properly.

I couldn’t be happier with the results—and I was able to enjoy the holidays without any plumbing worries. If I ever have an issue again, I know exactly who to call. Thank you to High Ground, Matt, and Danny for the outstanding service. It was truly appreciated.

Scott and his team did an amazing job over two days to install a standby generator and a mini-split. I'm thoroughly satisfied with the work that they did. I would highly recommend Sanford for anyone looking to get similar work done.

I bought an EV and needed a Level 2 charger installed. I have the knowledge to put it in, but didn't want to deal with conduit. I called LHR, they promptly came out for a quote. The quote was fair an reasonable. They installed the following week, the tech (Gerry) was great, friendly, work is of good quality, no issues. Very happy with the work, will use LHR again for upcoming furnace service.

Couldn’t be happier with the service! We lost heat and they were able to come out that morning to help resolve the issue. Very personable and kind people! We will be using them in the future for any repair needs.

Once again, LHR proves to ME that I not only do I have the best technical team on my speed dial, but they take care of me and my family. The response was quick and the diagnosis was just as fast. Problem solved!! TY LHR!!!!!

I have been a LHR customer for a while and they still are amazing at customer service and how great the plumbers are when they come to my home they are always polite and professional.

After a 2 week wait for service, First kid out, Matt stood in my kitchen while I was baking running his hands thru his long hair and continuing to talk about how he was new to the company and complaining about how he had to fill in forms on his phone to send to the company. Left a rocking toilet within a week called again had to wait 5 days second kid out I beleive you spell it Jillian he knew what he was doing fixed the problem with in 30 mins once he had supplies. I think price was high as I checked toilet prices at HD cheaper. Also not asked by first person if I wanted a standard toilet or a high set. Also I beleive if you do not sign up with this company and pay a fee to be something of a preferred customer that's why you wait so long but if you pay like a retaining fee they put you first in line and give 10 percent discounts.

My daughter & son in-law bought a new furnace and when it was just over 1 year old it stopped working and has continued to break down several times in the last year. They have charged them each and every time thry cone out to attempt to fix thrur defective furnace and provided no explanation as to why it keeps shutting down and no guarantee each snd every time they come to fix it. They told them to get an electrician which they also had to pay for as it could be their wiring which it was not and then the service mgr finally came last week, charged them another $400 and he called an electrician in and made them pay his electrician too. They also called 2 other companies when this company was not available to come out and had to pay them and the furnace still keeps shutting down. This company has made no effort to replace the furnace or reimburse them for the thousands they have already spent!?

I had a plumbing repair done, which I booked in response to a promotional text they sent me for 10% off plumbing repairs for their 10th anniversary. Despite that, I had to ask twice for the discount to appear on the bill, including at checkout. My bill was fully consolidated. No breakdown of charges. The workflow had high potential for waste. Two technicians came in and assessed the drain. They then left and said someone would call me with the options. The technicians then sat in truck for an half hour or so until I talked to a woman on the phone. After I gave a verbal approval on the phone, the technicians had me sign for the amount on a tablet. Then they went back to the office to get parts. Then they came back to do the work. So did I pay for two plumbers to sit in my driveway and drive town around for parts? I don’t know because bill is not itemized. But I think so. Very inefficient workflow. Very vague estimating and billing practices. Very aggressive marketing.

Julien from LHR Plumbing did an outstanding job. He was polite, asked the right questions, and got straight to work. I appreciated that he allowed me to stay and observe — I enjoy learning, and he was completely comfortable explaining what he was doing.

He cleared the clog completely and flushed the line with Talon drain opener to ensure any remaining buildup was removed — it’s now running clear.

Something that thoroughly impressed me was that while he was reassembling the pipes, the J-bend wouldn’t secure properly and kept popping off. He checked for a replacement but didn’t have one on hand. Instead of giving up or leaving to get another part, he assessed the situation, switched the J-pipes, secured everything properly, and solved the problem on the spot.

That kind of calm problem-solving and resourcefulness is exactly what you hope for when hiring a professional. The clog is gone, everything is secure, and the job was completed thoroughly.
I would confidently hire LHR Plumbing again.

Reliable, trustworthy and knowledgeable. I can't recommend them enough.

Tim and the team installed a new Mitsubishi mini split system in my condo and exceeded my expectations. Great service and attention to detail.

Buy with confidence:
They did our Central AC in 2023 and our central heating in 2025. You know you’re working with a disciplined contractor who values their reputation—and your interests—when their team wears shoe covers upon entering your home.
You know you’ve received quality workmanship when the town inspector or fire department says it’s one of the best jobs they’ve inspected.

Great service. Making an appointment was easy, they confirm appointments and contact you when service rep is on their way. Technician was professional and friendly. Explained why repair was needed and how they were going to repair it.

In a day when we all are far to familiar with paying more and getting less, it is rare to find ANY contractor who possesses the professionalism and fair pricing you'll experience with Ethical Home Pro.
These folks are at the top of my list should I ever need additional work done on our heating system. Mike is less of a technician and more of a consultant who clearly knows his way around heating systems. Thank you Ethical Home Pro for your outstanding skill sets, from phone call on-boarding through job completion. CVA