HVAC reviews across the US

Excellent service!!! . Prior to anything being fixed (we were aware of this, and the main reason we called) we were made aware of the cost and the process. I would recommend using Lee Company!!!

Ron did a great job. If I ever need help with my HVAC unit again or anything regarding my house in that aspect, I'm going to request him.

Ethan did a great job diagnosing & fixing our heating system. He is professional and polite.
I would recommend Ethan.

Charged me $79 without isolating the cause of the problem. If you want them to replace both parts that might have gone wrong, it's another $1512. Find a more experienced company to service your American Standard HVAC.

Called to see about getting an estimate. They wanted to charge $200 just for the estimate. I would understand a small fee for gas and their time but $200 just for an estimate is INSANE GREEDY WORK.

Shane is a skilled professional. Knows the importance of how to properly clean an HVAC unit and does exactly that! Great communication skills. Respectful of my property. Polite.

The guys did a great job on both the shed repair and vent installation. Arrived on time and kept me updated on progress.

I am very pleased with the service that Lee Co. provided to me. My Mother’s AC unit went down on Tuesday around 4:30 pm. I called Lee and explained that what had happened and that my mother has several medical issues. Lee put her on the list and a technician was at her house about 9pm. Jeff, the technician, diagnosed the issue as a bad blower motor but he didn’t have one in his van to fix the issue. Jeff told me he would have to pick up one in Chattanooga the next morning and install it Wednesday. Jeff was back around 10:00am Wednesday and installed the new blower motor. The unit is back up and running. I want to thank Lee Company and Jeff for going above and beyond to get my mother’s unit working. Lee Company is the only company that I will use to service my mother’s and my units. Thanks again.

I would give them 10 stars if I could. I had a chandelier change out on 21 ft ceilings among other things. It was complicated - some of the light sockets were not working properly. They fixed everything while being up high with a smile on their faces. Thank you for making it look easy. Louise Whitaker

We had furnace repair on a super cold day. Also had the flu. The repairman was so kind and fixed it quickly. Definitely a blessing on a hard day.

The service was timely and the tech was very professional. He explained the root of the cause and showed me the issue. The problem was solved and my heat was restored. Thankyou Lee Company!

Jonathon was prompt, professional, and courteous. Did an excellent job installing toilets and faucets. He explained the new features well, tested functions and repaired a plumbing leak found. Very satisfied!

Nelson and Clayton who installed my new HVAC plus all duct work we're very knowledgeable and did a great job on the installation . They were kind and explained everything going on. Great guys and was comfortable with them both!

Lee company is amazing! They really make you feel like a part of the family. James was so kind and helpful and our AC is working more than perfect now with the maintenance!

Lee Company did a great job in assessing our problem and locating the issue within minutes. They were professional, friendly and provided excellent customer service!!

My experience with your electrician was great. Justin was professional with great knowledge and expertise. Took care of the problem after explaining every detail. Thank you Justin.

After an attempted home toilet repair, I called Lee on a Sunday. He was there within 2 hours (great time since he came from Clarksville). He was very nice and professional.

Ethan was very patient and professional. He took time to provide details which I really appreciate. He’s experience and knowledge was impressive. I would like him to perform our future home improvements along with the other team members. Thank you for an excellent customer service experience Ethan and the Lee company.

Lee Company sent out the plumber to check for a gas leak around the stove. He came out quickly and found the problem and replaced the flexible supply line and connectors. He did a lot of work and his work was thorough, complete, and professional. I appreciate all the hard work he did in finding and correcting the problem.

Professional installation with polite and thoughtful tech. It looks great! Very happy I did this with Lee Co.

Last Tuesday my HVAC stopped working late afternoon. I have a system fault displayed on my thermostat. I have a maintenance contract with Lee Company and I contacted them. A tech showed up fairly quickly and diagnosed that I have a leak in the txv. He said he'd call first thing in the morning to find the part. I called the tech in the morning to let him know I still had a warranty on the HVAC system. He said he hadn't called anyone yet about the part, but he would after he finished his current job. That didn't happen. I talked to him again mid-afternoon and he still hadn't called about the part. He told me he was going to call his suppliers and would get back to me within the hour. That didn't happen either. I contacted Lee Company to let them know my displeasure. I was told they were searching for the part. The tech called me later Thursday to say he found the part and was heading to pick it up. He also said it would be Monday before he could install it knowing that there was a hard freeze coming Sunday night. I contacted Lee Company again and they got me scheduled first thing Sunday morning. The tech contacted me Sunday morning and asked how I got on the schedule. He said no one notified him that I was on his schedule and that he never picked up the part. He also stated he wouldn't be able to get the part because the place was closed on Sunday. I was then schedule for Monday morning. I've been without a working HVAC for almost a week now and though I would've been a priority today, but I guess that's not the case. As of this writing, I still don't have the HVAC fixed. Oh, and to top it off, the tech damaged my ceiling putting up the attic stairs last Tuesday as well.

On Monday morning, the tech texted me to say another tech had the part and would contact me after he finished up his current job. I received no phone call in the morning, so I contacted Lee Company again around 11:30 and was told I'm next on the list. I'm still waiting... The lack of urgency to get the part and get my HVAC up and running is appalling at the very least.

UPDATE: I call Lee Company again early afternoon to ask what the hold up was and was told I was still next on the list. The new tech finally called around 3pm and said he was on his way. He came with another person, I assume it was someone in training. He told me they didn't have the part and would need to get it from the supplier. I'm not sure why they showed up at my house without the part. I'm also not sure why both of them had to go get the part. The senior tech could've started removing stuff while the other guy got the part. Anyways, they returned about an hour later (about 5pm). It took til 7:30 to complete the repair. After looking at the work order, the cost of the repair seems a bit high which I'm going to call them on. Still waiting on a call from the service manager...