HVAC reviews across the US

Great service with professionalism. Replaced hot water heater and ran new electrical circuit, breaker and disconnect. Demonstrated technical expertise. Highly recommend Mark (plumbing) and Jonathan (electrical).

Akeem (Murfreesboro, TN) came at 9:00 pm to fix our A/C. He was so nice, knowledgeable, personable and professional. Never tried to sell a thing, but after being questioned, recommended the yearly maintenance service, and we were thrilled to do it. Thanks for the honest, thoughtful, and most helpful service I think I have ever gotten from a company like this.

I contacted Lee Company about my issues i was having with my HVAC and a technician showed up within 2 hours. The technician that did my repairs was Zack and he was very knowledgeable, friendly and very professional. He had me fixed up and my heat works great.

We have contracted with Lee Company for home maintenance for many years. When we have experienced “emergency” issues like no heat in winter the Lee Company response has been timely. Technicians have responded in the wee hours of night, in freezing cold, to correct any and all issues encountered. In particular, Ethan, in particular, has responded to problems many times. We have come to know and trust him. He is personable, competent, honest, and dedicated to resolving problems in a timely manner. We appreciate the kindness he has extended over the years.

I would highly recommend Lee Company for any HVAC needs. The heat stopped working on my almost 20 year unit. Todd, a technician, arrived at my house within a few hours and gave me several recommendations and options to either repair or replace the unit. The salesman, Bill, that sold me a new unit was very helpful, again presenting me with different recommendations. The guys, Kenton and Jonathan, that installed the new unit a few days later did a great job and were very communicative the whole time. Overall I was impressed with the whole team's kindness, workmanship, integrity and accountability to a job well done.

When I called as a first time customer, I was helped by an incredibly kind staff member who was able to schedule a visit for the same day and provide a holiday discount. Chase arrived promptly and was extremely professional, kind, and informative. Signed up for annual inspections and would definitely recommend Lee Company!

I had an excellent experience with Tyler from Lee Company. He quickly identified and fixed my electrical issue with professionalism and skill. What really stood out was how clearly he explained the problem and walked me through the solution without any pressure. He also took the time to tell me about the company’s maintenance program, which made a lot of sense for keeping things running smoothly year-round. Tyler was friendly, knowledgeable, and represented Lee Company exceptionally well. Highly recommend both him and the company!

To be fair...a mixed bag.
When we moved into our home, Lee Company was able to help us add insulation and it was quick and easy.

Since then, not so hot...we got a quote for some electric work and the gentleman who was at our house called a co-worker to get more information-unfortunately for him, he was on speaker phone and my wife heard him say, "Let's make some money off these folks." We kindly declined and spent more money for a company we trusted more. Lastly, this week (perhaps last week), we scheduled an appointment for a quote on our crawl space encapsulation-they were late and then blamed me for not being there, despite the fact that I made the reservation online and was able to look back at my confirmation. I'm not a super genius, perhaps, but I do know how to tell time...it was a baffling sequence of events.

A series of unfortunate events, but nonetheless, we'll find others to do our home repairs from now own.

Gov. Lee has received plenty of it as is.

I own two properties in Nashville and between them there are 6 HVAC units. As 2 units started to fail a few years ago I did my research on local companies and got quotes from 3 of them for total replacement and all the ducting in the crawlspace. I had a few neighbors tell me to avoid Lee Co because they would be much more expensive and harder to work with…glad I ignored that biased advise. Lee came in under the other 2 quotes and I even ended up with Trane units at that property. I have since replaced two units at my main residence and have had Lee maintenance contracts on everything for 4 years now. Their project managers and technicians are always very nice and professional. And yes size matters. Before I signed up with Lee for maintenance I was using another company for my residence and had an emergency on the 4th of July. One of the attic units had a clogged drain line that was backing up and overflowing the drip pan under the unit, and water was coming through the upstairs ceiling. This was caused by the company I was using at the time not clearing the drip line as part of the spring tune up under the agreement I was paying them for. And, the moisture sensor in the pan that they sold me should have shut off the unit but was not working. When I called them on the 4th of July I got a voice message saying that only one technician was on holiday call and they could not get to me that day. I called Lee, who I did not have a maintenance agreement with, and technician arrived 1 hour later. Fixed the problem, and we were able to turn the unit back on, on what was a blistering hot and humid day. Lee had multiple technicians available for what they knew in advance would be a busy July 4th. Sorry for being so long winded. .

Okay, I’ve heard about Lee Company but finally had a reason to call them for a tankless water heater issue. They were great and very professional! Issue is fixed and now I’m on the maintenance program.

Lee Company was very professional and did excellent work replacing my HVAC ductwork. The technicians were polite and very neat. I would highly recommend this company.

We had a leak in our plumbing and asked they come out early on a Sunday morning. I received an early call confirming someone was on their way, and Blake showed up promptly as promised. He was thorough, professional, polite and friendly, and fixed it promptly, for MUCH less than I feared. I could not have been more pleased with this service.

My review is mixed. The appointments were set quickly and very conveniently. I had 7 team members at my home in one day. They included electrical, plumbing, and HVAC. Each technician was an expert in their field, extremely knowledgeable, made proposals before doing the work, explained everything they needed to do clearly, and cleaned up after their work. They were also extremely polite, respectful, cheerful, fun, professional, and a joy to be in my home. This earns them ⭐️⭐️⭐️⭐️⭐️ Because the crew was so wonderful, it made it extremely difficult to cancel my future proposed services. Lee Company policy is to not issue a detailed invoice on parts cost, labor cost, etc. For electrical, I received a proposal for $9k+ to rewire a large room and replace entire breaker box. They also detailed several other items. For HVAC, I received a proposal for $38k+ to replace my unit, remove existing ductwork and insulation, replace ductwork, and lay a barrier on 1200 square foot. They did not offer another less expensive, more efficient solution, which was to put my HVAC in the attic. I paid over $1k for the work they performed that day. For $50k+, I had to know what I was paying for on a very modest brick ranch house built in the 70’s that I paid less than $80k in 1992. This lack of transparency is makes me run. I cancelled future the proposals based on price, lack of more efficient and affordable solutions, and transparency. For this reason, I rate them a NEGATIVE star.

Couldn't ask for better service!

Very prompt and reasonable price for service!

They installed an A/C unit for me, gave me good price and the unit works very well. My electric bill has gone down considerably since. Very professional technicians, David, David Jr., Jesse and Jaden are all top notch.

Overcharged for billable hours. Customer service rep was very rude when questioned about the invoice price. Technician was very nice. If you use the service you must get an invoice on site. I was not told the amount by technician before he left got a big surprise $500 to recharge ac unit. they are very responsive. I will give them that.

Super flexible and did a great job installing my unit. Worked around my schedule to get the job done. Thanks y’all!

Sessions has performed two services on our air conditioning unit. Jesse is always prompt, courteous, knowledgeable, and professional. Last years' inspection was performed on schedule and efficiently. Jesse gave me tips to keep my ac unit in good condition. This year, we required a minor repair that was diagnosed quickly and repaired straight away. We will continue to use SM HVAC as our go-to inspection and repair company due to their honest and transparent business practices. This is a well run, honest family business.

Professionalism & quality service are goals of Sessions family technicians. They have serviced my carrier hvac unit for 28 years with no hiccups. I’m proud to say I’m related to the Sessions family & their brother in Christ.

Neal's continues to provide excellent value and customer service. Brandon got our maintenance done quickly while providing friendly informative service. There was a small hiccup with the office with my appointment time but we got it straightened out quickly.