HVAC reviews across the US

I have gone back and forth about sharing my experience from February but I wish someone would have warned me, so I’m sharing my experience for others. I contacted 3 companies to clean my ducts and get estimates. Indoor Air Professionals was over $500 higher than others, but I chose them as they said they provide a higher quality with their patented machine, which will have much less holes in my ducts and better cleaning as they push and pull…. I’m very disappointed in the service, quality of work and the photos attached prove it. These were taken right after they cleaned! I came early at 6 am to the house to take off all of the vents as many were painted to make it easy for their team when they arrived at 8am and because I could take the time to have minimal damages which took lots of time plus a lot of effort to not peel the paint.  Imagine my shock when I went through the rooms after and saw they put them back on the wrong way in many areas, so the paint lines didn’t line up, they made damage to the walls, screws and vents when they put them back on, as they should only go back on one way especially when painted. They said because they were originally upside down, which doesn’t matter they should go on the same way they were. Also there were not 1 or 3 holes in the ducts but 12 new holes made, even though they promised less holes than others. I sent all of this to the company, they sent out a technician Hector to review all of this, which he confirmed and while he was here, he actually discovered my basement dryer duct was actually completely disconnected from the outdoor vent when they cleaned it and was blowing right back into the house which an extreme fire hazard! Thankfully he reconnected it with the HVAC metal tape I had on hand luckily! I had to spend additional time and money painting the walls and the vents AGAIN in the rooms which were just freshly painted by professionals as Indoor Air recommended they complete their work after the painting and floors were done to clean all of the dust in the ducts. To make matters worse they loosened a piece of drywall tape on the vent in the 2nd floor bedroom and every time the furnace kicked on, it would hit the walls and flap inside so I had to call another company to come and get it out! I reached out multiple times tot he company, I sent 4 emails and left 3 voice messages and received ZERO responses until finally I called each day after 3 weeks later. Laurie said it was because there was a video attached of the errors “that did not allow her to receive it” yet that doesn’t explain why she didn’t get my 3 voice messages. After my persistence she asked me what can to make this right? I was so caught off guard and upset that I just said a $200 credit which I completely regret! I actually shouldn’t have to pay for the awful service at all!!! But I paid $1,386.48 like a fool! Even their filters caused an error, so I couldn’t use them with my Ecobee thermostat. I EVEN had to pay another company to correct their errors. When I reached out again to Keith the program manager, he actually said “Laurie has been very responsive with your concerns” that’s laughable! Be warned, just because it’s more expensive doesn’t mean they provide a higher quality service, I have each email and phone call documented and I provided all of this to the company and these photos provide the proof you need not to contact Indoor Air Professionals as Keith’s final response is “I don’t believe that there is anything else that we can do for you and sorry that you did not have a good experience with our company.”

The service representatives were very polite and explained what they were going to do so I understood. They showed me the final results and cleaned everything up and you wouldn't even know they were here. If I need to have this service done again I would definitely have Indor Air Professionals do the job

Hector and Marcus were on time and hardworking. They made sure everything was cleaned and complete before leaving. My heating and cooling ducts and dryer vent were cleaned. The Carberra gel treatment was so pleasant. I have noticed a quieter running furnace and no dust in the sunlight. My house is 100 years old and I am the second owner. We found an adorable spoon which has had a home in the ducts for many years.

Our entire experience from first call to finished work was friendly and professional. We just bought a 100 year old house and the ducts had obviously never been cleaned. If you're thinking about doing a duct cleaning you should give these guys a call.

Great service from estimate, chimney cleaning and cap demolition and new concrete. Best deal available in Monroe county!

The entire process of the estimate the measuring and the installation went flawlessly and my wife and I couldn’t be happier with how the new hip and Ridge looks on top of our chimney in Irondequoit
Rich Moll

Sean was very professional and did a great job explaining what was needed to be done. He did a great job in cleaning the fireplace. I would recommend this company and Sean.

Sean was Very polite & informative while giving us an estimate.We are very pleased with our new chimney and how it looks with the lower part on the house that is 49 years old. The 2 masons whi did the work were very friendly and professional. We would definitely recommend Felgemacher Co.

They were fast and efficient. Very knowledgeable answers to all of my questions. Incredibly personable and professional. Fairly priced. Early to the appointment, which was definitely helpful. I will be coming back to them on a yearly basis for cleanings and inspections.

Nick and his crew were great. Professional, detail oriented and performed quality work. Obvious that they took pride in their trade. Also took the time to set and clean up properly. Had great communication with Sean initially for the estimate and job to be done. Really good people from my experience. My only recommendation would be that communication was isolated/direct with Sean and Nick. Scheduling and communication with the Buffalo office was inefficient and lacked customer investment.

Great inspection of our fireplace and chimney. Showed me all the before and after pictures of the cleaning. Made suggestions for future maintenance and answered all my questions. Would recommend 100%!

Great job! Nick kept me informed about the next steps and time remaining. Kept everything clean inside and out. I didn’t have to do any cleanup after they left. Job looks great. I could tell that they were thorough and that they were going to do a good job.

Felgemacher did an "old school" job on my chimney. Attention to detail, quality materials, and fine craftsmanship yielded a beautiful outcome.

Very happy.

Thank you.

Not only was it easy and quick to schedule the appt., but the chimney sweep showed up on time, was very polite and conscientious, and very thorough. Matt did an amazing job (I never have to be concerned about my furniture or carpets with you folks). It’s a pleasure to do business with pros!

This was my first experience with Felgemacher Masonry. My chimney cap needed replaced as well as the first three rows of brick under the cap. There were also several rows of brick pointing needed to complete this job.
Wesley and Alex did excellent work and completed in a timely manner!
Thank you Felgemacher!

I was thoroughly impressed with the quality and detail of the inspection of my chimney. The technician was professional, friendly and he took the time to explain every aspect of the inspection. I will definitely use them again and refer them to friends. Great job!!

Felgemacher techs installed an electric fireplace insert for us. They did a great job. I also appreciated their communications. Everything went as planned.

Matt arrived exactly on time and went right to work on cleaning and inspecting our fireplace chimney. He was very neat thorough and explained clearly the state of our chimney and recommended a cleaning schedule based on our usage. Highly recommend this company.

We had an emergency and had to leave our home due to dangerous CO levels in our basement. Felgemacher was kind enough to fit us into their schedule the next day so that we could return. They found the source of the CO in our chimney clean out, took care of it and made sure our house was safe to return. We are grateful they could help us in this stressful situation.

I was in need of having my chimney cleaned. Johnny was on time, professional and courteous. He explained what was necessary to keep my fireplace working properly for years to come. When he was finished he cleaned up so you wouldn’t even notice the work had been done.
I am one very happy costumer.

Technician, Sean, called and arrived early. Very professional, cleaning of chimney was complete and timely. Explanation of work/findings was easy to understand, supported with photos.will follow up in warmer weather to complete job. Will recommend to others