HVAC reviews across the US

Wonderful overall. Kyle and Braden were prompt, efficient, professional and personable. They made sure we understood everything they did and left everything clean and orderly. Would recommend highly.

Talked with Dwight, showed me the ins and outs of furnaces and AC units and so much more. 10/10 recommend

I wasn’t going to post, but then I thought if someone would have posted, it would have helped me. When they say their trip and diagnostic fee is $79, it really means it’s just a trip fee. If you don’t do any of their recommended solutions, you’ll be charged in 15 minute increments at the tune of $80.31per 15 minutes. I simply wanted to know why my house was warmer than the other half and what possible solutions there were, I didn’t want anything fixed that day. My unit was not inspected or anything. My bill was $159.31. Trip and diagnostics was 79 and I was charged 80.31 for miscellaneous repair (what repair?) Again, the tech never touched or opened anything to inspect. When I called, it was explained to me that since I didn’t do any of their recommendations, I was billed for their time. Just wanted everyone others to know so they can make an informed decision.

Thanks for the service on a day for Thanksgiving had water leaking from newly installed furnace .Technician Mike was superb,polite and knowledgeable and fixed the issue. Would use THIS tech again

I had Fire and Ice come out to install a through the roof vent for my range hood vent. They were professional and friendly. They completed the job, it looks great and my range vent works amazing with the new line. The techs knew exactly what to do concerning my job requirements. Highly recommended. Very easy to work with.

Braden and Kyle were very professional and polite. They worked hard and did an amazing job installing our new furnace and air conditioner!!! The sales representative that came out and gave us a quote, Brandan, was also so kind. They answered so many of my questions and were very patient with me. I highly recommend Fire & Ice for your heating and air needs. We are extremely happy with their services.

"I would like to commend Cayden for his professionalism. He provided a thorough explanation of the assessments and ensured I understood the results. Furthermore, his expertise was evident when answering my additional questions, making the entire process very clear

AMAZING CUSTOMER SERVICE! This morning I woke up to a freezing cold house! We have had a lot of snow that past couple of days, and it’s just been super cold out. I live in a much older home and the furnace really hasn’t gotten much love in love time.. but in the past I have been able to fix the issue myself, not knowing anything about furnaces or how they work. But waking up to a freezing house in the dead of winter with my teen locked in under her blankets, I knew I needed help. I had seen Fire & Ice’s work trucks around town before and I remembered their logo, so I looked them up to get a quote and called. The woman on the phone was very pleasant and quote me $79 to diagnose the issue. She said she could have someone out in the next couple of hours. I said I’d take it because I didn’t know if anyone else had such a short wait time!
Then came my hero! Kyle called me and let me know when he was about 30 or so minutes away. He came in and immediately put booties on his feet so as not to track dirt and snow inside. I told him my issue and showed him the furnace. He immediately got to work.
Kyle was able to clean out the pilot light assembly and replace some wiring, then lit the pilot light. He was super kind, respectful, and knowledgeable. Being a single mom, of course I had to call my dad to let him know what was going on, and Kyle explained everything to him, along with a suggestion of what type of carbon monoxide detector I should have. He had to go out to his truck to get his computer for the payment, and each time he walked outside, he removed his booties before exiting, and put them back on before coming inside. I’m very very pleased with Kyle’s work and professionalism! In no time, the heat was back up and running again! Very very satisfied customer, give this man a raise! I will definitely be calling Fire and Ice back for any future issues. Thank you, Fire and Ice, for bringing back the heat!!!

All I can say is if you need help you need to call this company!!! I had a break in my slab for my boiler line and then they had to get the air out of my lines to get boiler going again. They came right out fixed my problem at such a price my mouth is still hanging open. It was a quarter of the price of another company I was using. They are so friendly courteous. They don't try sell you things you do not need. I cannot say enough good things about this company!!! Please give them a call if you need service on plumbing and heating. I just wish I could remember their names because I would love to give them a shout out!!

When you’re dealing with an HVAC issue, especially unexpectedly, it can be incredibly stressful. Fire and Ice HVAC truly showed up when I needed them the most.

I especially want to recognize the three girls in the office. From the very first phone call, they were everything I needed in that moment—kind, patient, understanding, and extremely helpful. They didn’t make me feel like just another call on the list. They took the time to listen, answered my questions, and made sure everything was handled quickly and smoothly.

In a time when I really needed help, they went above and beyond to make the process easier and less overwhelming. Customer service like that is rare these days, and it deserves to be recognized.

Thank you to the amazing office staff and the whole Fire and Ice HVAC team for being so supportive and professional. I truly appreciate the care and effort you put into helping your customers.

Paisly is the best. Great service and reasonable prices.

Great service! Family owned and operated. Supreme knowledge base and customer service.

Paisley is wonderful to work with! She is fast and knowledgeable. I highly recommend her.

They could start by showing up at the right address. The tech said he was right up the street then wouldn't answer his phone for 60 minutes. He called me back later and insists that he was just inside my house. Apparently he can't read a name or address correctly. Instead of calling me back or verifying the service request, he just hung out in a strangers home while I sat waiting.

Thank You Senior Scott , Shaun ( Sean ) & Paisley . Our BRYANT is AMAZING. Thanks To The Trio Of Great Folks & SERVICE.

MidWest Heating & Cooling Installed All NEW Items & Gear SO effectively .

Appreciative With The Thoroughness & WORKING CONSISTENCY !

MidWest Heating WAS GREAT COMPANY !!

Fabulous Work !!
From SUE ; DYLAN, & JACK the Cat.

How Lucky We Are To Have Had You Each Here . Honored Customer & A 10 STAR COMPANY ! ! !

Just want to say Scott from Midwest Heating went above and beyond. Woke up Sunday 12/27/2020 to my house being 60 degrees! My furnace blower would come on but no heat! Called multiple companies and finally was able to get one to come over. Due to the holidays I get people are out and I can't be upset its life! Scott took the time to call me and walk me step by step to try and help me identify my situation. Being a business owner myself, let me tell you how appreciative I am of this. While driving out and about with family this man took the time to help a complete stranger!? That is a 100% Customer Service!

I was helped by Paisley who was very nice and provided very good communication. She was friendly and very quick with the repair on our a/c system.

Didn't try to sell us a whole new system when a small repair was all it needed! Exact opposite from what i typically deal with.

Even brought our garbage can from the street! Who does that? Awesome service!

Paisley is your go too for any HVAC needs you have! She was professional, friendly, and her price for the repair was extremely reasonable!
She also took the time to answer our questions and educate us on the problem and why it occurred. An all around great experience!!

We have been having issues with our air conditioner and had had a couple of other companies out to take a look and give an estimate. Each of them kept trying to up sell us and get us to buy a $6,000 to $10,000 unit. We were very worried, especially since our current unit is only 6 years old! Paisley came out and gave such a thorough diagnostic! She added coolant and checked all of the ducts, filters, and even went into the attic! She did more for us than any of those other guys! Her professionalism and courteousness was exceptional! She gave us the best news and reassured us beyond measure! We have now found our heating and air specialist!! We are now loyal Midwest Heating customers!

Paisley is simply the best. My grandfather always told me that I needed a passport to enter the midwest. I now know it was because you had to be family to fit in. Well at Midwest they treat you like family. We were quoted $8,000 to $10,000 for a new furnace and Paisley diagnosed and it cost us 100's of dollars not thousands. Thanks Paisley and Midwest for treating us right. You have a forever customer!

Paisly at Midwest Heating is absolutely wonderful and so unique: very honest and kind, competent and thorough. This company has old-fashioned values and will not try to sell you something you don't need or overcharge you for something you do. We had a great experience with them and feel blessed that we found a heating and cooling company that we can trust for both yearly maintenance and anything else we may need down the road!