Reviews of local pros in Addison, Illinois

Great guys! Amazing service! Everything I need is always in stock. I don't even bother going anywhere else.

Waited over an hour for them to grab a box off a shelf

Dan, has made many improvements at the Addison counter. The staff is friendly and now try to get what you need in a timely manner.

I don’t understand. They have nothing in stock and the parts that they ordered take forever to come in. Terrible delivery system, customer service and sales reps. I will never use Ferguson for any of my facilities moving forward. This company is a joke

They never have the common parts needed in stock.

Update: Customer service at the counter is terrible. I'd rather shop at a big box store after the way I was treated.

Came in to pick up a load of pipe, for a jobsite in South Carolina. Got me loaded quick. Jose preformed awesomely. Load centered well. And didn't beat up the side of my conestoga. 👍

One of my favorite places to pick up professional grade materials to install in residential, commercial, or industrial applications. A wide selection of items on hand and quadruple the list for location delivery next day. As a loyal customer,
and shopping over a decade, I can assure you the Drummond, Dan, Wydel, or. Louis will expedite your order at will call, Andrew, Jerry, and Chris will kill at finding your part, John will destroy at outside sales, and Rick will move that commercial WH like a rockstar. Ferguson makes my job easier!

Ordered a mop sink, furgusen gave me an order number, drove 1 1/2 hours to pick it up hear. Then they told me they don't have it , they sold it to someone else.

Don't buy from this place , un- professional!

These five stars are specifically for Josh Bentivegna, who is helpful, attentive and provides a quick turnaround time. Please give him a raise!!

Horrible place ! go somewhere else they don’t take care of their workers so why would they take care of the customer

Counter staff fast knowledgeable and kind shelves are stocked and notice when a contractor is in a hurry and accommodate there needs this location ranks high compared to other wholesale plumbing houses in Illinois

Outstanding sales representative and a lot of help with the techs. Very satisfied with them. 5 STARS 🌟🌟🌟🌟🌟

If your buying something in person takes you 1hr lol slowest store in the state. Amazon packages arrive faster.

Great service with extremely knowledgeable staff that go above and beyond to accommodate their customers. 5 star service here ask for Dan or Andrew and you'll be in great hands. Overall a great group of guys guys with fantastic products.

It's really the focus on total customer satisfaction that sets the Ferguson Addison branch apart from other supply houses.
On a recent trip to the Ferguson Addison branch I was given a fitting with a small crack in it, I can't exactly be upset at them since I missed it to. Anyways, I felt it uncouth to install the fitting even though it wouldn't have affected the functionality at all so, back to Ferguson I went. I was able to exchange the product in an expedient manner and get back to business. Well done Ferguson, well done!

I should give them an zero star rating due to a employee by the name of Chuck. CHUCK Is rude, disrespectful human being who should not be held any position or job at ferguson . Everytime I'm in the store, he is very unprofessional towards customers and employees. I saw him harassing using terrible verbal language towards customers and employees. He is abusing his power of authority. He needs to be fired. He says this is his warehouse and runs it any way that he wants. To the customer who is not satisfied

Ordered laundry sink (strange but were out of stock) wall mounted, 2 days later (when I should pick it up) they don’t know where is it. After 15 min. everyone acts like are busy, no one feels sorry... mouths full of water saying nothing and I feel like missed opportunity to tell them f...u. Costumer service- priceless.

I have spent the last 4 months replacing my whirlpool tub and faucets. All items were purchased from Ferguson. During the original order process and follow up needs I worked with Jeff Ashford (sales person). Jeff was very knowledgeable and responsive to all of my original and follow up needs. I mistakenly hired an incompetent plumber who abandoned the job before it was finished, had it not been for Jeff I think I would have gone crazy. He was absolutely awesome in helping me get needed parts. Please thank him and provide some recognition for a job well done.

All the guys at the counter and inside sales are extremely friendly and knowledgeable. The 24hr water heater delivery service is outstanding at this location in comparison to others that we’ve used and always on time!!! Rick and his team exceed our expectations when removing the old water heaters and placing the new one. They deserve a raise for the caliber or work they do.

Delivered water heaters here for the second time. Everyone is very friendly. The first time, I walked into shipping, and someone came right up and directed me where to go. Receiving is the last set of 5 (or6) garage doors. Looks tight, but plenty of room for my KW to swing.

We needed a replacement hose assembly for our Kohler sink. Ferguson's website said they had one in stock at the Addison location. I purchased it on line and was given a confirmation email saying I could pick up the part that day after 2:30 pm. When I got to the store, the person atthe counter informed me that they sold the part to someone else who walked in right before me. What?! I purchased that part on line for pick up in store and I had a confirmation email. I was not happy. "Ooops" they said "Sometimes this happens. We end up selling a part that someone else bought on line."

They said they could have the part brought from another location and I could pick it up in a few days. They said they'd call me when it was ready. Not surprisingly, they never called. I tried calling the Addison store multiple times. They never answered the phone. I ended up having to cancel my order. The customer service here is abysmal and if you buy something on line for pick up in store, it's very possible the part will end up being sold to someone else. I'd give them zero stars if I could.