HVAC reviews in Aurora, Illinois

Our furnace had serious issues. Logan and Tony worked with us and did everything they could to fix it over the course of a week, but it was too far gone. We needed a new furnace. Franzen performed the install and did a fantastic job. Tony was more than fair on price. This is a wonderful team that you can trust. I would highly recommend them. They are extremely attentive and responsive. A++

Jason from Franzen came out within a hour after calling, during a heat wave. Jason was very knowledgeable, nice, quick and explained everything! He had my air conditioner up and running in a half hour! I will use Franzen again.
Thanks, Jason

Wonderful customer service. All my questions were answered. Installation of a new furnace was quick, professional, and reasonably priced.

Franzen has been our go to since the day we moved in! Fast, friendly, and reliable service each and every time. I have used their services for dryer vent cleaning, air conditioner maintenance, and purchased a new air conditioning unit when they could no longer keep mine running - which they were able to keep it running well past the usual life of the unit! They have also worked on a leaky pipe and repaired the wall like new! They are the friendliest bunch to work in and around your home!

Franzen did a full AC change out in June 2019 at my house in Aurora. They were prompt, professional, and appreciative of my business. After a few hot weeks, we can feel a noticeable difference in the house with the new Trane unit installed. Very satisfied.

Franzen Heating and Cooling truly saved the day! On one of the coldest nights of the year, a part in my furnace went out, leaving me in a tough spot. They responded quickly and my furnace was back up and running within minutes. What really impressed me was their fairness. They could have charged a premium given the situation, but their pricing was completely reasonable. Exceptional service, honest pricing, and fast results. Highly recommend!

Shortly after we purchased our home, our plans were to contact Franzen to clean and inspect our aging HVAC and hot water heater. By chance we noticed that a poorly installed flue pipe was badly deteriorated and needed immediate attention. Franzen came to our aid quickly. Our technician Jeremy was thorough. He reviewed how the HVAC system needed to be modified and HWH needed replacement and alternate venting. He offered a few options and scheduled the services within days. Installations and repairs were done by Jeremy and Shawn. They were professional, neat, knowledgable and overall very nice guys. I commend the Franzen Team for their quick action, reasonable pricing and practical recommendations. Left unchecked, our problems could have resulted in very dangerous conditions. Thank you Franzen.

Great family owned business. We worked with the owner Tony and his brother Jason who together have a plethora of knowledge to fix any issue we have had. They were the best priced contractor and have gone above and beyond to help us with our unit. We would not call another company and would recommend them to anyone looking for heating and cooling services. 5 stars all day.

Outstanding service! Thank you, Franzen Heating & Cooling, for coming out so quickly and repairing our AC unit. Jason did a fantastic job and explained everything. He even took photos and showed me the old part that had burned out. I learned a lot and would highly recommend your company. Thank you so much!

I had an old furnace and AC unit that was over 26 years old and had been giving me trouble; leaking refrigerant, short cycling, etc. I got quotes from a few other companies in the area, but Franzen stood out as the best choice overall.

Logan came out to check out my system and gave me some solid recommendations. He was friendly, very knowledgeable, and took the time to explain everything clearly. I never felt rushed or pressured, which I really appreciated.

The billing process was smooth as well. Julia was quick to respond to my questions, even after hours, which made everything easier.

The installers, Shaun and Ryan, were professional, polite, and did an excellent job installing both the furnace and AC units.

So far, I’ve been very happy with the new Trane system Franzen installed. It keeps the temperature steady without constantly running like my old unit did. Overall, a great experience from start to finish.

Highly Recommend!

Tony came and fixed our commercial heater quickly. Services were prompt, clean and reasonably priced. I would recommend giving them a call.

Met with 4 different contractors regarding the replacement of our furnace and air conditioner. Really got a good feel for what equipment would best serve our needs after Logan explained a few choices and price ranges, right at our kitchen table. Logan wasn't just giving us a sales pitch; he was describing what he was personally going to do the next day. Logan and Shawn arrived right on time, protected the stairs and carpet, carefully removed the old equipment, and professionally installed the new equipment. What a pleasure dealing with people that do what they say they are going to do, and actually exceed expectations.
Thanks Much, Great Job!

I am more than happy with how my issue with my furnace was handled. I would highly recommend Ranzen H & C.

Jason his team were extremely professional and knowledgeable. We had both our furnace and ac replaced in one day. Thank you for the great service!

We recently had our Air Conditioning Unit checked out by Franzen Heating & Cooling. Turns out the compressor needed replacement. Franzen H&C was quick to handle the situation, verified the warranty, & replaced the compressor. So far so normal right? Well, let me tell you, we love businesses that appreciate their clientele & Franzen certainly does. From Jason Berry in the office to Shawn McNeela out in the field for installation, all was a welled oiled machine that ran like clockwork. We were kept in the "know" from arrival times, estimates, & explanations of each step of the service, to a call back to say thank you. There are certainly businesses that just want your money. Franzen wants to "earn" your patronage & it shows.

I am very happy with Franzen Heating and Cooling. I called when I realized my furnace was not working and they were here pretty quickly. They checked and diagnosed the problem and were able to keep the furnace operating while getting and replacing the part. Would definitely recommend them.

I cannot say enough about our experience this HVAC company. When our heat stopped working during a snowstorm, we were worried we’d be waiting days for help. Instead, Tony—the owner himself—braved the weather and came out personally to assess the issue.

From the moment he arrived, Tony was professional, knowledgeable, and genuinely caring. He took the time to thoroughly evaluate the problem, explained everything clearly, and made sure we understood our options. His dedication to customer service truly stands out, especially given the circumstances.

It’s rare to find a company where the owner steps in during a storm to ensure families are safe and warm. Tony’s commitment, expertise, and kindness made a stressful situation so much easier. We are incredibly grateful and will continue to recommend this company to anyone needing honest, reliable HVAC service.

We’ve relied on Franzen for over 15years for repairs, a new A/C, and routine maintenance. My experience today was excellent as usual. Our furnace was making a humming/buzzing noise, we noticed an odd “burning” smell, and it wasn’t pushing air through the ductwork. The tech (Logan) came out within hours of my call. He did a great job talking me through and showing the troubleshooting to diagnose the problem and got the blower motor replaced the same day. Thanks again!

Franzen Heating & Cooling installed our HVAC system. They are always available in emergency situations and for regular maintenance scheduling its always completed in a timely manner. Every interaction I have had with any team member has always been top notch and professional. Thank you for always being the go to company that I can depend on and I will continue to recommend as a great business in the HVAC industry.

Franzen installed a boiler system to supply hot water heat to my basement floor. They were 50% less than 2 other local contractors. They were on time, courteous, and did an awesome job installing the system into a tight space. Franzen will be my first choice for my future HVAC needs.

We recently had a furnace installed by Franzen HVAC, and the entire process was seamless. Tony was fantastic in taking the time to understand our needs and helping us choose the right model for our home. Logan and Jason were great with the installation. They were fast, professional, and kept everything clean throughout the process. They also explained everything to me really well which is really helpful. We'll continue using them and recommending them to family and friends.