HVAC reviews in Aurora, Illinois

Brian and Sons has been servicing my heating and a/c needs for several years. I can rely on their knowledge & honesty. Brian did a clean and check of my a/c. It’s a pretty old unit but is in good shape. He was very personable and completed the clean/check in a timely manner. He was a pleasure to work with. 5 ⭐️’s!

We had a new furnace installed by Brian and Sons last year. We called for our 1 year cleaning and check. They came out, cleaned and checked the furnace and did find a problem. They were right on top of it. They managed to get the part and came back to install it the same day. They were a life saver. Thank God there are companies like them who are so very organized and put the consumer first. We are so happy we found them and consider them our "go to" if we should have a problem or need them. We also requested a dryer vent cleaning at the same appointment, and they were only too happy to take care of that issue too. Thanks for always having someone there to answer the phone and address our problems. You don't find that kind of service anymore. God Bless you and your company. Also many kudos to your techs. They are all nice, knowledgeable, and answer any concerns we may have. This time we had Mark and Mike and they were awesome. Thanks again, Thomas Konopka and Donna Wiersema

Brian and Sons has been great to work with. We replaced both our furnace and AC with them several years ago now and every time they come out for service, I am very pleased with their work. It's also refreshing to see female technicians. Overall very happy with our experiences.

I have been using Brian & Sons for a few years now. I originally called them out for an issue with my furnace that they quickly fixed. I have since had them twice a year for annual service of my furnace and AC. They point out things that are still good, but are wearing out. They don’t upsell me and I feel they are honest and hard working. I trust them much more than the folks on TV. Great company, great people, and great work.

We had our AC replaced by Brian and Sons. Not only were they by FAR the fairest price we encountered but they were the most honest company we got a quote from. Installation was quick and the new unit is running perfectly. I absolutely recommend them to anyone. Staff was all very friendly and professional. The whole process was simple.

I just got my furnace replaced, and Josh and Colin were absolutely amazing. Very clean and professional.. customer for life.. appreciate ya

2nd half of annual maintenance agreement. A/C inspection, cleaning, filter, etc. Numerous reasons we had to postpone service; B&S very considerate about this.

We had a great technician for our heat clean and check. He was very knowledgeable and answered my questions I had about my humidifier. He was very personable, and efficient. I have a different technician each time it seems, but I liked this one a lot. His name was Nick P.

Our regular technician Paul always takes great care to explain everything he is doing and what options are available. Debbie and the office team offer prompt and comprehensive support whenever needed.

We have appreciated Brian and Sons and their courteous, professional service through the past several years. They installed our present furnace and air conditioner, and come out twice a year to clean and service them. Brett was just out today and did a thorough cleaning and check. Thank you so much for all that you do so well!

My furnace went out yesterday I thought it would be a day or two before they could fix it but they came out with in the hour and fixed it

We had a faulty/leaky hot water heater. Brian and Sons came out right away and replaced our hot water heater less than 24 hrs later! Owner answers her phone right away, all times of the day! Great company to work with!

Brian and Sons provides dependable service to keep my heating/ air conditioning running smooth year round. Recently Paul completed an annual AC check that reminded me why I have been a worry free customer for 25 years!

Brian and Sons has been servicing my furnace and AC for many years. They are generous with their time to make sure everything is running well for the season and explaining what's going on if I'm having any issues. It's a great, trustworthy company. Between the service guys and the people in the office....I couldn't ask for anything better.

The technician was very polite and professional. He knew what he was doing while checking & cleaning our air conditioner. He was very polite while getting payment. I would recommend Brian and Son's.

Great service. I had a gas leak in my Carrier HVAC. They had a very nice tech show up hours after my call, he identified the defective part. I had not completely registered my Carrier HVAC and they did it for me, ensuring parts would be covered under warranty for 10 years. The tech returned the next day and replace the part in less than an hour.

I have been a customer for a number of years. They always perform excellent work. This time I am writing because late yesterday I had an issue after hours. It was not an emergency but I needed help. I called and got Nick. He was wonderful. He talked me through what I needed to do and put my mind at ease. Thank you, once again, Brian and Sons for your stellar people and company. Debbie you are the best.

Go to Abt if you need a furnace replaced! Here's why...

1. Pay with check discount is not guaranteed.
We had a service done in mid-February, and were mistakenly charged the full amount, even though we were told we would receive a 3% discount. We were then told they would mail a check. No luck. Debbie has my Zelle QR code and info and still refuses to refund the overcharge. She would rather argue than honor her discount.

2. Does not stand behind their "100% Money-Back Satisfaction Guarantee on Service."

Debbie told me she would give the refund and come get the inducer. She has gone back on her word!

We had an error code on our furnace. Tech came out and diagnosed as a bad inducer. We believed him and purchased a new one. They installed it right away and also did an inspection. Total was about $1100. Steep, but not bad since the tech said that should get us a few more years on an 18 y.o. furnace. The inspection went well and we were happy. Next day the error code was back. Different tech came out and diagnosed as a control board issues. $900 to fix. Ouch. He was at the house for a long time to do the diag.
After asking for detailed information, Debbie refused to give any insights and lied to us about not being charged any mark up on the inducer. At this point I was definitely not satisfied! The more questions I asked to get to the truth, the more Debbie blamed us for the age of our furnace. I asked for a refund of the service and told her she could come get the part once we received the refund. This was because we STILL had not gotten the check discount she promised us! The part was charged at $600+ so the remaining amount for the service is $475 which includes the inspection that failed to find the control board issue. That and the check discount comes to $500. on a nearly $1100 bill. But Debbie would rather blame us for asking questions and not being grateful for the time they spent NOT FIXING THE ISSUE!

I've since replaced the furnace with the EXACT SAME MODEL for $3000 less than what Debbie quoted! Check the photos I added for the quotes! For the Abt quote, I added the humidifier and the warranty to cover 10 years labor. She crumbles when being questioned. Her pricing doesn't stand up to scrutiny. We decided to go with Abt and saved a TON and got a free Ecobee thermostat on top of it all! When Abt came out for the installation, the inducer was removed and now sits waiting for Debbie to pick it up and honor her guarantee and refund the $500+. She'll still have $600 for the effort on the inducer, and she'll have the inducer back. Done and done. Will be interesting to see how she will try to gaslight us and blame the customer after she reads this review. Ugh.

Debbie can send any refund amount she wants in Zelle. She doesn't need a request from me to do so. She told me she would give the refund my requested amount and has gone back on her word.

BBB has directed me to the Illinois Attorney General for resolution.

They installed a humidifier today and the experience was great. The tech was on time, professional, friendly and new his job well. He paid great attention to detail and made sure everything was perfect. I've asked them to bid replacing my 2 air conditioners and furnaces. I would highly recommend them.

I have relayed in Brian & Sons to maintain and upgrade my HVAC for over 15 years now. The company has been reliable and the technicians very responsible. I am looking forward to working with them for many years to come

We are so pleased with the service that we have received from Brian and Sons.Today Nick installed a humidifier to our furnace, and he did a very neat and beautiful job. In addition to a pristine installation, he demonstrated for us how to run the unit and adjust it for various conditions we might encounter. Nick completed the work in a timely manner and was friendly, yet professional. We highly recommend Brian and Sons!