Reviews of local pros in Carol Stream, Illinois

Our carpet looks wonderful and smells great too! A Personal Touch crew was punctual and professional. Thank you for your service!

If you’re even thinking of using someone else, DON’T. They were AMAZING. They got out every stain from the dog and from the slime loving toddler. We will definitely have them back for couches or whatever else I can think of lol. Customers for life! Great, great guys!

We’ve gotten our carpets cleaned a couple times by this company and they are TOP NOTCH! Our technician, Greg, was super friendly, incredibly respectful and made our carpets look good as new. We will never use another company. Beyond happy and satisfied with our carpets every single time!

Polite and courteous, careful of the surrounding areas. They arrived when they indicated, did the job, cleaned up the area, explained all that had been done. Satisfied for the work.

We got our air ducts cleaned and sanitized and had a great experience. Jessica was very responsive and easy to schedule with. The men cleaning the air ducts were efficient and did a great job. We will use them for other services in the future and would recommend to others!

Great work. Good attitude. Explained his service as I observed along. Seemed pricey, but the service probably matched the cost in total

A Personal Touch.. were pleasant and professional. They were particularly accommodating with dealing with my elderly father. Their efficiency and experience was greatly appreciated. Would definitely use again.

I wholeheartedly recommend this company, hands down. Called on Tuesday at 9 am to inquire about bloody carpet cleanup. Jessica, after hearing my story, immediately contacted service department and I had a scheduled appointment for three hours later. Edwardo was professional, informed and answered my questions. He explained the entire procedure, what products he would be using, and why. He did a fantastic job, and worked quickly and efficiently. I can’t say enough about the friendly, courteous services I received. The cost was comparable to other companies I had researched.

Once again, Andrew and John came out today and made my carpets look like new! I can’t tell you how happy we are with their service and quality of work that they do. They are the best in the area! Thank you so much!

Very professional. Carpets and sofas looked brand new when finished. Everything dried in the time frame he described. I would not hesitate recommending them. I plan on will be using their services again.

We are extremely impressed with A Personal Touch. They cleaned our carpets both for selling our house and relocating to a new house. We couldn’t be happier with their work and highly recommend them.

Came out and gave an estimate at 10pm at night once we realized we had a water leak that got onto out carpets. Was able to beat a previous estimate and was friendly and easy to work with. Definitely reccommend.

They did very good job. Our only concern was the time before we could return our furniture to the clean floor. After turning on our ceiling fan to hi and turning on an additional fan for our dining area, the time was about 4-5 hours. This would have been the case for any carpet cleaning company though.

The level of customer service is exceptional. The company truly works until you are 100% satisfied. I highly recommend this company and will continue to use them going forward. I told them I was not satisfied with the initial service and they came back and completed the job again to my satisfaction! Great experience!

I worked with Rich at APT on to fix severe water damage and address mold that had formed. They were very communicative through the whole process and were very pleasant and easy to work with. I’d recommend them for anyone needing work to fix water damage.

Rich and his crew did a fantastic job. They were respectful of my property and home and the work was done quickly, including clean up. I recommend!

Amazing, to keep it brief cats went wild breaking their robot litter and peeing all over basement. Jess scheduled my appointment. Bless her soul. Miro came over and got the job done. My basement carpet looks amazing and smells great. Also had the dining room and living room cleaned too. Super highly recommend. Thank you guys so much. ♥️

Absolutely Fabulous!! I called A Person Touch Cleaning after I fell in the middle of the night and hit my head on the bottom of the rocking chair. I bled on the carpet and needed to get it cleaned ASAP. I did what I could with peroxide, but new I needed a professional cleaner. I spoke to Jessica (owner) and they worked with me between all my doctor appointments. The carpet in the bedroom is over 20 years old and has never been professionally cleaned (we always rented a "do-it-yourselfer" machine). I'm disabled now (not from the fall tho) and was not going to attempt this by myself, plus the carpet needed sanitation. They called when they said they would, and they showed up ON TIME when they said they would. I didn't expect miracles but that is EXACTLY what they gave me!! The carpet was full of dirt, dust, cat hair (so much cat hair!) and cooking grease (one of the rooms is immediately off the kitchen by the stove). We removed everything off the floor (by our choice) except for the big furniture. To say the carpet looks (and smells) brand new is an understatement! The pictures do not do their work justice! It looks fantastic and I could not be happier! The price was less than I had anticipated, and they were done in about an hour, maybe a little bit more. If you need your floors done, CALL THEM!!! Support small local businesses like this, you will NOT be disappointed!! Thank you, Jessica and Andrew! I will definitely call you next year to come back!

Josh and John were very polite, professional and knowledgeable. Our carpets look BRAND new! One of the rooms was so stained and I didn’t think it would ever look clean again. Much to my surprise it did!!! The cost to clean a master bedroom, 2 small bedroom and stairs was very reasonable. They saved me from having to buy new carpets!!! Thank you, John and Josh!

With three dogs, dirt and odor can accumulate. This is our second time with this company and we loved the results. Everything smells fresh and clean. I recommend A Personal Touch to anyone who needs their carpets freshened!

Wow, what a friendly and fantastic company! They are so personable and good-service focused. I made calls to so many cleaning services and got many quotes, Personal Touch had the best reviews, best service offerings, and most fair price for the value you are getting.

Man am I happy I went with them! Mike came to my new house my wife and I are moving into, he was super friendly, and by the time he was done, it went from ugly, old, crusty carpeting to looking brand new.

I was so worried I wouldn’t get the service I was really looking for, and was happy that Personal Touch over delivered. Thank you Mike and Personal Touch!