Reviews of local pros in Carol Stream, Illinois

From beginning to end this company does provide a personal touch! Andrew and his team know real customer service...great communication, very friendly and professional. I had attic mold and they took care of the issue quickly. Would recommend their services to everyone!
Thank you Andrew and the whole APT company!

This company has been amazing from day one! Jessica and Andrew were so good to us! I reached out early Monday morning inquiring about service and they came to measure the area mid day and had us on schedule the same week. Their communication is great and their work is amazing! We are a snow removal company and have issues with salt stains and flooding from snow. A Personal Touch did an amazing job cleaning the area. Pictures are attached! Highly recommend this company!

A Personal Touch was amazing to work with! We had a lot of stains from our dog on our carpet and our carpet looks so nice & clean now and back to how it was. They have phenomenal communication and were able to work with us when we had to reschedule a couple of times! Greg let us know when they were on their way and were very friendly while at our home. I would highly recommend them to anyone who needs their carpets cleaned!

We are very happy with how well A Personal Touch cleaned our carpets. The technician was prompt and considerate and fast. He even offered to bring us coffee! He was able to greatly improve several patches of stains that previous cleaners said were permanent.

Andrew & team from APT were great. Removed and treated an extensive amount of mold in our basement and found the source of very small amount of water leakage we didn’t even know was coming in! Already recommended them to a coworker. :)

We recently moved into a rental that we were told would have carpets professionally cleaned prior to our tenancy. This was clearly not the case, or at least was very poorly done (see photos 1-6 as "before" photos). This company (ie Jessica) went above and beyond, coming on a Saturday to accommodate us, understanding that we needed a clean asap for our kiddo. Their technician (John) was extremely professional, and did a wonderful job!

Will definitely use them again!!

Very pleased with the services A Personal Touch provided. Very good communication with scheduling and follow up. We had carpets and furniture cleaned and had a great result. The technician, Danny, was professional and knowledgeable. We will be using this company again.

A Personal Touch did a fantastic job cleaning our carpets and rugs. Our technician, Greg, was friendly, professional and did an amazing job restoring our carpets and rugs to look practically brand new.

We will definitely be using them in the future and we highly recommend them.

Andrew was very professional. He explained what was going to happen and all the steps needed to remove the mold from our bathroom safely. His team was prompt and always communicated with us and showed up on time. They did the work in a timely manner and kept us updated every step of the way. I would highly recomend them and will definitely use them for any needs we have in the future.

Great service from start to finish. Family owned and operated and you can tell they really work hard to create a good customer experience - they super friendly, communicated well, sent text reminders, and even text to ask if they could grab us a coffee on their way.

Our carpets look way better than the last time we did this with a different big franchise company.

Thanks for the great work and wonderful service :)

WOW! This team is phenomenal. From the very first interaction the communication, clarity, and professionalism was top notch. They were so easy to work with. On top of that, the work they did was A+. They made my carpets look like I don’t have a constant stream of 3 boys and 2 dogs tracking mud everywhere. They feel and look brand new again. It’s so nice when you find a contractor who takes pride in their company and service. Andrew and Jessica are who you want to hire. Don’t hesitate, trust them with your project!

We had significant water damage on three floors due to a toilet overflow around 6pm. Andrew from APT was on site within an hour of being notified to inspect the damage and immediately got a dehumidifier up and running. His team started the remediation work the next morning, wrapped up all demo work that day to begin the drying out process, and cleaned up after themselves.

Everyone on his team was kind and empathetic during a challenging situation. Their communication was fantastic, they kept us updated on progress, and answered all questions via text within minutes.

We always felt like we were getting an honest and accurate information, despite them knowing that insurance would be paying for the costs of remediation. Our insurance adjuster commented how happy he was to be working with APT vs. some of the other companies who take advantage of these situations.

Highly recommend APT as an honest, reputable company that does great work. Thank you!

We are extremely pleased with the service we received from APT. We had significant mold in our basement due to a water leak, and Andrew was incredibly responsive. He replied within minutes and even came out on a Saturday to assess the damage. His team quickly identified the water source and began treating the mold right away.

The difference after remediation was unbelievable. For over a year, our basement had a musty smell that aggravated my asthma, making it hard to spend time down there. In just one day, they removed all the mold, fogged the area, and cleaned the vents so we can finally breathe easy again.

What impressed me most was their thoroughness. The mold spread further than we originally thought, but the team continued treating the space until they were certain every trace was gone. They didn’t just stop when the initial plan was complete.

On top of the excellent work, the team was friendly, professional, and provided outstanding customer service. I would highly recommend them to anyone in need of mold remediation.

Here’s just a couple of photos of the before and after.

Professional, courteous and superior hardwood floor cleaning service. My hardwood floors will long over due for a professional deep cleaning and was not disappointed. They took the time and effort to ensure the cleaning was up to my standards and more. Family owned and operated business, that I prefer to do business with and extremely happy that I picked A Personal Touch! They even asked if I wanted a coffee while they were on the way to home! Can not recommend this company more, you will not be disappointed. Thank You!

we had a rodent issue last fall and the exterminator straight up told us the problem was partly from how filthy the kitchen area was. embarrassing since we have clients come through. our last janitor was basically just emptying trash cans and calling it done. brought MyOffice in to do a deep clean first and then set up a weekly schedule. the kitchen is unrecognizable now, they degrease the counters and get under the sink area every visit. no more crumbs building up behind the fridge either. pest company came back for a check and said the space was clean enough that they didnt need to re-treat

I’ve been with them for about 3 months now and things are going well. we have a mid size office in Carol Stream and needed someone to come in a few nights a week after business hours. they were pretty responsive getting everything set up, had someone come walk the space and figure out what made sense. the crew they send is reliable, same people almost every time which matters because they know the layout and dont need direction anymore. bathrooms are always done right, kitchen area gets wiped down, floors look good. one thing i appreciate is they dont cut corners in the spots people dont see much like the back hallway and storage area. pricing is fair for what we get and the billing is simple. no random charges showing up or anything like that. if something needs attention we just send a message and they handle it next visit

They do the full janitorial for our office suite, everything from vacuuming and mopping to trash removal and restroom cleaning. What stands out most is the restrooms honestly - mirrors are spotless, dispensers are always filled, tile looks like it actually gets scrubbed not just rinsed. The carpeted areas in the main office stay looking fresh too. We have them on a twice weekly schedule and that seems to be the right fit for our space. Nothing fancy, they just do what they say they will.

Been using them for our office for about 3 months now. No complaints so far. They come on the days they say they will and the place is clean when we walk in the next morning. Price was reasonable compared to others we talked to, and they handle everything we asked for.

AMAZING! They went above and beyond with a deep clean. Our workplace hasn't looked this good in years!

Our office looks amazing thanks to the office
cleanin g services they offer. The staff is
friendly and efficient, making sure everything is
spotless every visit,

Professional, efficient, and reliable work everytime from myoffice team