Reviews of local pros in Carol Stream, Illinois

The fence installers were at our house on September 15, 2025 to put up our new ordered fence. What should have been a day or two to install, took two months to finish. On September 15, the installers didn’t have some of the correct parts with them. We reached out to the project manager and he said it’ll take about two weeks to order the correct parts. More than two weeks have passed and we still were waiting to hear back from Peerless Fence. We have learned that the project manager in charge unfortunately forgot to place the order. More than two weeks have now passed and we still have not heard from them. We have made several calls, have sent text messages, sent emails but no one ever returned any of our queries. All we needed was an update.

Once again the installers came back sometime in August. And then again, they had the wrong parts with them. November rolled in and our fence was finally completed, but it was not without any issues. Apparently, the installers seemed to have been in a rush that the post for the gate was not leveled, calling it just “an optical illusion,” and that’s just among the other issues we pointed out. Fortunately for us, we were home to inspect their work otherwise we probably would have to do a lot more waiting.

We had the impression that the people we were suppose to work with in this project does not seem to think customer service is important. It is VERY VERY VERY IMPORTANT! All we needed was an update and they have chosen not to respond. We were promised a call back several times that never happened, with one staff even giving us an attitude. This project was a big investment for us and we expected more professionalism from the people representing Peerless Fence, as we also trusted its brand because of Home Depot’s endorsement.

We would not be referring it to anyone and we give Peerless Fence 2 Stars out of five.

They got here on time. They're very home. Depot was very, very, very understanding. I was going through some surgeries and had to cancel the installment 3 times but they were very understanding or at least the people that installed for them were very, very understanding and home depot gave me a really good price on the carpet, like I said everything went great. I'd recommend home depot to anybody that wants to take care of their house.

This would’ve easily been 5 stars because the crews installing my hard surface and carpet were great. However, after having multiple bids I decided to go with Home Depot as their bid was in line with the rest and I could go see my materials in large pieces instead of a 3x3 sq. Scheduling the yard surface install certainly took much longer than I expected but the part that really burned me was from the estimator, who missed accounting for materials and an additional cost of over 1k, and the up charge for leveling at $1500. While I acknowledge that the floor needed some additional leveling and repair than what is allotted, $1500 was a bit much. This accounted for a 25% increase in my total. So, very satisfied with the job just not the quote. My advice is to insure every piece is accounted for, every square inch measured, and then review the measurements room by room with estimator. HD uses a third party, Superior, to do the work. Dealing with Home Depot was a true pleasure. Dealing with Superior not so much. Best of luck.

Derek King-Miller was knowledgeable and attentive to detail, and took care of the problem. I would definitely like to work with him again.

AWE replaced our entire HVAC system two years ago. As part of the yearly maintenance, I had called months ahead to schedule an AC tune up. However, the day of, they called me saying they had to move my appointment by 1 month because too many people were out of air conditioning.

Fast forward to this week, our AC stopped working completely. Yet, they can’t come out until next week.

We’re very disappointed in the customer service this company has provided us with, and we do not recommend going with them.

Very good experience! Bill was patient answering all the questions I asked of him and generally a very good person.

Great experience with Precision. I’ve used them for all of my plumbing needs for years.

Patrick Kloian was extremely professional and did a great job! Highly recommended!

Martin N is very knowledgeable and adept at what he does. He took the time to explain what needed to be done to help safeguard and extend the life of my furnace, and did a thorough inspection. He was great!

Very nice guy and super knowledgeable! Would be happy to have him work in our home again!

Called for a service technician to come by as our furnace was having an issue. They arrived within 2hours, which was great. I had pointed out what I could tell the problem was (I have no knowledge, but it was painfully obvious after little research, the inducer motor was the culprit). Technician didn’t even bother to look at that. Checked a few other areas, put his camera in the vents and suggested I buy a new furnace, pointing out there was wear and tear and I’d need a new one relatively soon anyways. Long story short, I ordered the inducer motor off Amazon for less than $100 and fixed it myself, while he wanted to charge me $3000+ to fix many unnecessary things and $7000+ for a new furnace. I understand they want everything to be working in top efficient order, but I also feel like my best interests were not being looked after. Felt like a car salesman type of interaction. Went through Costco to buy an AC unit and was happy with the service. Went directly to them for the furnace and felt like I was being taken advantage of. The prices are, what the prices are, but still felt like I was not being treated as a customer, but as a meal ticket. I have no complaints about they’re service, just comments on my experience.

Nick was polite, efficient, explained all the maintenance he perfomed, and potential issues.

This was a scheduled maintenance service as part of an annual maintenance contract.

Our tech Quincy was awesome . Extremely thorough and explained everything in detail. Highly recommend having a precision membership.

Awesome service from Dereck! He’s very informative, efficient and checked all the plumbing and helped me understand what’s going on! Thank You, Dereck!

Quincy Ramon is “awesome”. He is very knowledgeable about HVAC. He knew what the problem with my thermostat and air handler was just by discussing it over the phone. When he arrived at the house, he confirmed the problem and fixed it quickly. I now have heat on this chilly autumn day - thank you Quincy! Lisa Bathey

Ari is incredibly professional and provides solutions to my issues. That’s why I schedule through them instead of looking for the lowest bid.

Frankie with Precision was outstanding in a very stressful time. He was not only knowledgeable and patiently answered all my questions but was respectful of my property and got the job completed

The two gentlemen were very professional and knowledgeable. Walked me through the process at the beginning and continued to provide updates and information in between. Would recommend these guys all day!!

I liked that the Tech called to let me know he was on the way to my house. He was very polite and quick checking the furnace

Brandon was knowledgeable and made reasonable recommendations. He was courteous and friendly. We are satisfied with Precision.

JJ was here to do maintenance/cleaning on our furnace. He explained everything that he did and answered all of our questions. We were very happy with his work.

Patrick was a true professional. Completed the job in a timely manner. Very pleased with a job well done.