Reviews of local pros in Carol Stream, Illinois

Technition was professional and also gave recommendations for up keep. He was here for 15 minutes and it cost me just over $500. He was great and doesn’t have influence over the price. The process though is outrageous.

Hot water heater had a leak, Mickey came out first thing in the morning and did an excellent job cleaning up and talking me through my options going forward. Mickey and the other gentleman were very polite and answered all the questions I had. I was very pleased with the service provided. Will definitely call them next time I need work done.

We have been an air water energy customer for over 6 years, but their customer service and general business practices have gone downhill majorly since precision today bought them a year or so ago. It’s a night and day difference — just cancelled our membership. They didn’t even notify customers when they purchased AWE, so I had reported their monthly charge as fraud after not being able to speak to someone!

It’s disappointing because the techs are generally nice and do their job , we even bought a whole new air conditioner from them during covid. Their business was wonderful before.

Now, they expect you to be available all day for a simple furnace or air conditioner cleaning — no time window given at all! Seems pretty crazy. I don’t know who has time for that? Today, their AI bot was texting me incorrect information about my appointment. I had to call their main line twice to clear it up. Just not worth the hassle! I’d stay away from here and instead look for a local small business, I’ll be doing that in the spring for our air conditioner cleaning.

Mac was my technician and he was very professional and so very respectful. He explained everything he was doing and everything that needed to be done. And all my years Of working with your company, I’ve had nothing but wonderful service and great tech technicians.

I was a loyal customer of Air Water Energy for nine years, enjoying excellent service. However, since Precision took over, I’ve noticed a significant decline in their service quality. Recently, my humidifier malfunctioned, prompting me to contact them for assistance. They recommended that I replace the humidifier, and I agreed to have a new one installed. They sent me an electronic estimate, which I signed, and I waited for two days for a call back to schedule the installation. Unfortunately, I received no response, so I called back at least three times. Each time, I spoke to an answering service that assured me someone would call me the next day, but no one ever did.

This was the worst experience I've ever had. It. This was a complete scam. I called to schedule plumbing repair service. They didn't provide an estimate over the phone. They charged $59 just to send a technician to my house for an estimate. The technician stayed for only a few minutes and gave me a quote that was much higher than what I had received from other plumbers. They quoted $490 to replace a bathtub faucet and $789 to remove a garbage disposal and replace with pipe. The technician was only there for 5 minutes, and I had to pay $59 without anything being fixed. I was shocked by their prices.

If you need a repairman, do not use this company. They are complete scammers.

I am writing to express my disappointment with the recent furnace tune-up service experience. I have been a loyal customer for almost 10 years, but I’m not sure what has changed this time. Unfortunately, I’ve had two no-shows for appointments, and the lack of communication and professionalism is concerning.

Here’s the timeline of events:

November 4th: I called to schedule a furnace tune-up, and was informed that the first available appointment was December 17th, which I scheduled.

December 16th: I received an email confirming the appointment for December 17th. However, I am unable to select a specific time window, so I had to wait the whole day without knowing exactly when a technician would arrive.

December 17th: While on another call, I missed two back-to-back calls from random California numbers (no voicemail left). I waited until 3 PM and then called your office to follow up. I was told that since I didn’t answer those calls, you assumed it was my fault, and no attempt was made to leave a message or further communicate.

December 20th: I was given another appointment after the December 17th no-show, but once again, there was no technician and no follow-up from your team.

At this point, I am extremely disappointed with the lack of reliability and communication. As a long-time customer, I expected better service. I’m now left to consider finding a more dependable company for my furnace maintenance needs.

Please consider this feedback seriously, as it’s a shame to have to look for an alternative after so many years of being satisfied with your service.

Had my water heater replaced. Corey Mosott was professional & respectful. He gave me options & explained what came with each option. Was a pleasant experience & will definitely recommend Corey because he knows what he's doing.

1/18/26
Hans Stadler was pleasant, professional & polite. After the HVAC maintenance, he explained what he did & reminded me of other services I'm entitled to for a year, which was very nice!

We had an issue with the furnace in our condo in Chicago, called precision heating and cooling to send out a technician to check it out on Sunday Feb 15th 2026. A guy named Ryan came over, checked it and said that safety pressure switch which is connected to the draft inducer motor housing tube through a red silicone rubber, is bad and needed to be replaced, he also checked the red rubber tube. He said that this will happened on Monday the 16th, because the warehouse is closed on Sundays. Monday we called again, and the company Precision heating and cooling sent Luis Soto to check the furnace/safety pressure switch and replace it with a new one. I was watching him the whole time wile he was working on the issue. After checking everything he said the same thing Ryan mentioned the day before, but he also checked the draft inducer motor's tube opening and found out that it was clogged. He used an allen key and cleared the opening. Seeing that I asked him, if he doesn't mind to test the old safety switch to se if it is still working. He did so, and the old switch was working fine, but he replaced it with the newer model after speaking to his supervisor, just for peace of mind for us. Luis was more meticulous than Ryan and put an extra effort to check every component thoroughly. Job well done! Thank you Luis!

P.S. If an issue arise in the future, we will request Luis Soto for repairs/replacements on our furnace.

To the AWE Air Water Energy: FYI, the service took place in Lakeview, Chicago.

Been a customer for 14 years and always outstanding service. Had my annual furnace inspection this morning and my favorite Tech Nick pointed out some concerning issues that needed to be fixed. We went over options and elected to just have the furnace replaced. Nick coordinated the install for same day and install team was on site within 2 hours. Angelo, Jorge and Issac were awesome with installing the new furnace in a quick, clean and efficient manner. Great communication keeping me informed with progress and going over the new unit and thermostat. All four of the team (Nick, Angelo, Issac and Jorge) exceeded my expectations!!!! A pleasure to work with a dependable company like AWE and their technical team.

Called Precision for plumbing check. Inquired about faucet and valve replacement with my kitchen sink. Bryan came thru and broke it all down for me. First of all, he was a great guy. And he did a fantastic job handling all of it. Very professional, kind and knowledgeable. Will call Precision for a rodding issue with my dishwasher line. Trust them and they do great work.

Tom repaired my toilet and Adam C. cleared the sewer. Great job, organized, neat, knowledgeable, efficient. Replaced my toilet seal and rodded my sewer and answered all my questions. Thank you.

For over 40 years, we have trusted Armbrust Plumbing for their expertise. They are knowledgeable, respectful and do quality work at a reasonable price.

Last week, I called Armbrust Plumbing & Heating to give me a quote to replace a 30 gallon hot water heater.
They sent out Max O to give me a estimate.
I couldn't of asked for a better individual.
Max was great, polite, knowledgeable and answered all my questions.
After receiving the quote, found out he was also going to do the removal and install.
Made the deal right then with a deposited.
Looking forward to seeing Max next for a new hot water heater.
Thanks Armbrust...

Lou accurately Diagnosed a problem with a sensor in an electric HVAC system installed as part of an in-law addition. charge for repair and replacement was reasonable. Lou also looks like Aaron Rogers. Go Bears!!!!!

Tom L. was great. Very professional, friendly and fixed our problem quickly. We will definitely call them again for any repairs we may need.

Excellent service from Armbrust Heating and Plumbing! Tech cAme right on time and completed the job very well. Replaced compressor on AC unit. No charge for parts or labor all covered under warranty!

I was very happy with the service Tom, a plumber from Armbrust Plumbers, provided at our home. He fixed several issues under our kitchen sink, a couple of which we were unaware. The cost was reasonable. I would use this company again, and we hope it will be Tom who returns.

Armbrust Plumbing Solutions is my go to for all my plumbing projects .
This recent experience was with an outdoor spigot leak. Adam C. Was dispatched to my house and immediately assessed the situation.
Adam was very professional and explained the diagnosis. He went straight to work on the removal of the old rust and worn out part keeping the work area very clean during this process. Within a short time he had installed a new and more efficient piece and was ready for me to walk through the job site for a review.
I was very impressed by his work ethic and his expertise.
Thanks for the nice job!!!
Adam you’re amazing.
Keep up the great work!!!

Eric was great. Explained the issue, ordered the right parts and scheduled a follow up promptly and fixed the issue quickly and effectively. I felt the price was great for the work and parts that went into my issue. Would recommend Armbrust to anyone.

All work was well explained clearly. The work performed was done with skill and care. Steve left us with a repaired toilet and cleaned up after his work. Separate from the work, I was surprised the trip cost was not waived when work was actually performed.