Reviews of local pros in Carol Stream, Illinois

Anthony Sanchez arrived for our HVAC Maintenance appointment on schedule, explained what he was going to do, did it, and gave us a recap when he finished. He was professional and efficient.

Love this company! They came out quickly to fix our clogged kitchen drain and never even woke up our 2 sleeping grandkids. Always great service!

Service and replacement of AC unit was quick and very professional. The two young men were knowledgeable and explained everything before starting. We we pleased with their work.

I was very impressed with the technician’s professionalism. He arrived right on time, was very thorough with the inspection and repair, and took the time to explain what he was doing. Excellent service — I’d definitely recommend him.

Rahman Ali did a great thorough job. Very honest. I would highly recommend him. I’ve had other techs from Precision that were not as good as Rehman.

This service was for annual routine maintenance. Ryan Bach was professional, did his job quickly, and provided recommendations to maintain a healthy furnace.

The advertised $199 for Restore main sewer the guy came over trying to put down the camera. He said he couldn’t see anything in the camera and then he said he tried to route it out, but it seems like he did not try it as hard as he should’ve he kept pushing me to spend more money for a bigger machine for For $600 they would come back and fix it seems like a scam to me right

Exceptional craftsmanship provided by Jaime and his partner for our AC replacement project. New AC unit, new electric disconnect, new AC unit base, new coil (due to larger AC unit with updated refrigerant), fully installed. Very happy we selected AWE Home Services for this work that clearly represented their Better Business Bureau A+ rating. Thank You!

I’m disappointed with this experience. I was walked through multiple steps only to be told at the end that you do not serve my address. That information should have been disclosed upfront. The runaround wasted my time and reflects poorly on your customer service. Please review your intake process so this does not happen to others.

Sam was great. He came to figure out what was going on with the error mesare regarding heating on my control pad. He thoroughly checked the unit and exhaust and explained everything. Heat is working fine but I need to replace my 10 year old control pad.

Nick explained old unit failing inspection and not up to acceptable usage and was a potential hazard. I purchased a new comparable furnace for my house. At a fair price with (2) complete warranty includes new April Air Humidifier and wall thermostat

Broken pvc pipe in basement. Expertly repaired by Brian. Appx 2.5 hour job includes p/u of piping. The stars are for Brian. The price was higher than anticipated. Brian showed up inside of an hour from my service call. I have used AWE for many years.

Samuel came out to address our thermostat concerns. This was a follow up from two days prior by a different technician that did not fix the problem. Samuel was very thorough and gave us a Honeywell thermostat in place of the two failed Ecobee thermostats. It’s working perfectly now.

AWE installed our new furnace, AC and humidifier years ago and we have been members with them since. Historically they have been excellent and we have been very satisfied with their service. However, that has changed drastically since Precision took over. I'm convinced that none of their technicians have any idea what they're doing and their customer service has fallen by the wayside.

A couple months ago we called them because our humidifier stopped working. The 1st technician comes to fix it and tells me the issue is with a filter and the repairs will be $200 some dollars. He then hands me a bill for over $500. I said wait. You told me the repairs would be $200. How is it now $500+?? He informed me that after he replaced the filter, it still wasn't working and he discovered additional repairs were needed. This was never mentioned to me, he never gave me any pricing for these additional repairs and he didn't bother getting the additional repairs approved before completing them. Needless to say I was pretty ticked but paid the additional money figuring at least it was fixed.

A week or so goes by and the humidity has still not increased. I call again and they send a 2nd technician out. He informs me that whoever installed the humidifier, which was AWE, installed it incorrectly and "didn't know what they were doing". He stated he had to rewire the whole thing but it should be fixed now.

At this point I called AWE and complained to a supervisor that clearly the $500+ in repairs I paid the 1st time around weren't the issue and I feel that they ran up a bill on me. The supervisor apologized and said she would give me a call back within the next couple days to make sure the additional repairs fixed the issue, which never happened.

I call again and they sent a 3rd technician out to fix it. The 3rd technician repeatedly tells me he "has no idea how to fix it". He tells me the issue is that there isn't enough water getting to the humidifier. The humidifier itself is working fine. He isn't sure what to do but thinks I should probably just replace the humidifier, which will cost $1500. I said you just told me that the humidifier itself was working fine but there wasn't enough water getting to it. Even if you put a new humidifier in, how is it going to work if the water still isn't feeding into it properly??? He tells me "it won't". Wait.....so your telling me I should pay $1500 for a new humidifier but that won't fix my issue. He said "it's very unlikely that it will fix it but I have no idea what else to tell you." What???? I'm not paying $1500 if it's not going to fix the problem.

He informs me that he is going to have a supervisor call me back. A couple days later I get a call from someone at AWE who I figured was a supervisor. 10-15 minutes into the conversation she informs me she is a sales person, not a supervisor. She can't help me with my issue. She was just calling to sell me a new humidifier and discuss my financing options. I said if your technician is telling me it's not going to fix the issue, why on earth would I buy a new one??? She agrees and said she is going to have an actual supervisor call me back.

I get the call back from the supervisor who informs me she is going to send out one of their "best technicians". He is coming the following day and she will follow up with me a couple days afterwards to make sure everything is working and I am satisfied.

The 4th technician comes and informs me that he agrees that I don't need a new humidifier. He has no idea what the 3rd technician was saying about the water flow. It was fine. What I need is this new control unit that will cost $600+. I agree to the repairs.

Here we are a couple weeks later. The promised supervisor call back never happened AGAIN. They have sent 4 different technicians to fix the problem. We have paid over $1100 in repairs that didn't fix the problem. They ran this huge bill up on us and we still don't have any humidity. This place is a total joke. Time to find a new company.

Walter did an amazing job and was very helpful. We very much appreciate Precision for sending him out to help. Will definitely use them in the future for any other issues

Tech was prompt and very communicative. I had water leaking from a basement light fixture. Tech was very patient with my lack of knowledge of anything useful and quickly diagnosed the issue stemming to a leaking water line to the fridge above. Repair took 30 min.

Carlos was professional and honest. He was honest in letting us know the problem and his recommendations. He snaked our sink a few times & filled them up several times to make sure that they drained properly. We would definitely recommend him & this company

Greg did a very thorough job cleaning dryer ducts on two dryers. He is knowledgeable and thorough. He has been out for whole house vent cleaning in the past and he does a great job!

Bryan and the supporting team did a great job. He was able to resolve my issue of not having heat this time of year very quickly. They communicated well through the whole process and were very friendly and professional!

Ray came to the house investigating a leak in our sink on the first floor of our home. He was super helpful and fixed everything. Seriously went above and beyond even helping us fix the toilet paper roll holder, and he also taught me how to use a stud finder! He tightened our sink to the wall and found the wood backing on the wall to anchor to in order to prevent future leaks. We really appreciate it! Even came on New Years Eve!

Anthony was knowledgeable, informed of the entire service process. Explained and showed all the issues and provided quote onsite. Although the repairs were going g to cost too much on my 21 year old system, ended up purchasing a new system that will be installed tomorrow