Reviews of local pros in Carol Stream, Illinois

I had my furnace serviced today by Brian Gomez. What a great individual he is. I had my installation done by this company in 2023 before it was bought out.

And I must say the new ownership is 1000 times better than the previous ownership who did not stand by any of their work.

I am more than grateful that I reached back out to them and they came out immediately.

Thank you so much for the awesome service as well as sending an acknowledge service man that knew exactly what the issue was.

Don’t hesitate to use precision today.

Assim was polite, thorough and took the time to help me understand the problems my furnace was having. He sold me a new furnace and compared the rates to those listed on the web. He was very knowledgeable about the products and options.

Exceptional service! Plumber John Botka quickly detected what was causing the leaks coming from our basement ceiling. After running some tests he was able to confirm tub drain damage brought on by a prior plumber.
John was professional, courteous, fast and efficient!
Highly recommend!

I called AWE (which was acquired by Precision Today) back in April when my thermostat was not working. A technician was out quickly to diagnose the issue. I was told I had to replace the thermostat and was presented with a Lennox S40 that would run $2025. I was in shock at the price and asked about a cheaper one. He said there was another model on the truck but it was only $200 cheaper and would require rewiring. ( The model installed at the original furnace install 10 years ago was pretty sophisticated and would have been sufficient.) I was leaving town that weekend and didn’t want to leave home without the ability to control the temperature in my home, so I went ahead and had the thermostat installed. Unlike most of my major purchases, where I research and get multiple quotes, there was no time to do that in this case.

I have been doing some research on Precision Today and am hearing that they are more of a sales company than a service provider. After my experience, I believe that is true. If you have them out for a repair, if the quote seems high and you have time you may want to get another quote.

Luis came today on a recall visit as our new humidifier was not working. He was very pleasant and professional. Figured out that there were a few problems and fixed everything quickly. His post visit summary was clear and helped me understand the issues he addressed. And he included a video with a thumbs up that made me laugh. I appreciate his exceptional service. 😊

I had Paul as my service tech.Came out and relieved my anxiety by looking at my furnace. When I called in the morning Lisa in customer service was very condescending.In fact quite ignorant. I spent $15,000 for a new furnace a new air conditioner not even a year ago at this company , so I can’t believe how I was treated by her , who didn’t help me at all! But I found another customer service rep Vince who helped me so much!!! They ended up sending me Paul, out to my house. Paul was so patient , polite and kind! I trusted Paul soon as he came in my home.
From-Debbie k.

Zachery was quick, efficient and extremely knowledgeable. He gave us information that we did not know about the age of our furnace and everything that we needed to do to maintain it. Very happy with the service will continue to use them.

Did you ever have a plumbing emergency where you need help immediately ?
Well that was me yesterday. I called my contracted provider and thought things would work out perfect ! Well, they did not answer the phone!! Then I called Precision Today (24/7 service) and the woman on the phone listened to me, I was close to having a flooded basement. Compassionately she said they would do everything to help me. An hour later Corey, the technicion, arrived at my front door. He analyzed the situation and had everything he needed on the truck, a mini warehouse. I am so-o-o thankful to Precision Today Plumbing Heating Cooling Electrical and rate my experience with Corey not just a five but a 5 +. I am going to switch to the company he works for tomorrow. I want a contract with this company, "Precision Today" because I know they will answer the phone when I need them most.
Thank you PRECISION TODAY

Initially contacted Precision on a Wednesday evening. They said they couldn't get anyone out to us until Friday. As it was, the technician didn't arrive until noon. It took him two hours to diagnose the issue - the compressor isn't working. I am not an HVAC guy, but I think I could have guessed that. By the time he left, it was too late to schedule the precision sales guy for that day. When he did come out the next day (Saturday), he said that we basically needed to replace all AC components due to new refrigerant requirements. Then he stated that our town required a permit for AC replacement, so there was no way they could address it any sooner than Monday (if the permit was obtained early enough on that day). He also said that if the customer would call city hall, the city will usually expedite the permit process. My wife went down to city hall in person around noon (Precision said give them a couple hours in the morning to get all their permit paperwork submitted). City hall told my wife there was no need for her to have come in. They had no permit backlog and as soon as Precision sumbitted the request, they could process it. We didn't hear from the sales guy until around 1:30pm. He told me they were submitting the permit at that time. So Monday was lost. Thanks to constant communication from my frantic wife, they got the permit on Tuesday morning and had the install team out there by 10:30am. By 3:30pm we had a new AC unit! The new AC stopped worked about 24 hours later! Another technician came out early Thursday morning and said a wire on the compressor had come loose. We then had hassle-free cool air for three more days until I noticed pooling water by the furnace. There appears to be condensation on the pipe coming from the outside compressor and dripping on a new electrical underneath. Precision is sending back out their install technicians tomorrow morning. Of course I have relatives in from Florida tonight, so I hope AC behaves until the technicians show up.

I called a technician out to diagnose my hot water heater. I already knew the gas valve was bad and was looking to have it replaced. I placed a call on Wednesday night. They cannot come out until Thursday noon.. once the technician arrived he performance inspection and informed me that a replacement unit. Would cost me $2700.. I did a quick price check with Home Depot for the exact same unit and it only cost $700. They were looking to charge me $2000 to install.. I paid the fee to the service tech of $59 for coming out for the inspection and proceeded to dismantle the hot water myself. I picked up a new unit from Home Depot and a couple of components for connecting the unit $750 out the door. I completed the install within four hours and had hot water and hour following that.. The price they were looking to charge which were ridiculously high for the four hours work that I put in they were looking to charge $425 per hour.

Patrick Kloian helped us out today and was just terrific. We noticed a leak coming from our 10 year old water heater tank this morning and called Precision Today right away. Patrick arrived within 4 hours, was friendly and pleasant, answered all my questions and quoted a reasonable price to replace our heater same day (along with several other options). He was helpful and informative at every step. Did a great job and despite this being potentially messy work, left our home cleaner than he found it. Highly recommended.

Ray Santiago from Precision Today has been a life saver for my family. He rescued us from exploding pipes last winter and stepped up today to help assess our ejector failure, provide us best-practice advice for mitigating further damage, and was able to provide quote, approval, financing, and installation within 24 hours. Service was exceptional. The product and installation were appropriate for our needs, reasonably priced, and true to the quote without any scope creep.

The common sense suggestions he made for future proofing our house and the thorough explanations of the options made us feel confident in our decision to expand the repairs to include sump pump and hot water heater. Amazing Salesmanship.

Seriously, my Dad came over and was like, "I know Ray" the dogs all know him. It's really great to have a dependable, kind, approachable person, who knows your house, understand your situation, and instills trust and confidence that they are there with your best interests in mind.

Oh and shout out to the finance team for getting everything consolidated with the previous account. Jonny on the spot. Nicely done!

Our experience today with your employee,ARI was exceptional! Not only was Ari's workmanship superlative, but he has the most positive attitude! He makes your company, Precision, SHINE! He is truly a five star plus employee! Please 🙏 compliment him monetarily! We will recommend your company to others because of him and his great service!
Permal and Albert Schimpf

I had a leak behind the wall in our powder room, and Precision Today Plumbing did an excellent job repairing it. Steve B. was professional, knowledgeable, and explained everything clearly before starting the work. The repair was done efficiently and with care, and everything was left clean afterward. I really appreciated the honesty and quality of work. I would definitely recommend Precision Today Plumbing and plan on using them for any future plumbing needs.

I love this company, they are a life saver. I have used them twice now one for electric and one for plumbing. Both times I was educated, listened to, and given options. Russel helped us today after a pipe burst late last night. They were able to come in first thing in the morning. We have an older home and have found many things were done not up to par, but Russel was understanding. We are new home owners and didn’t know where all the water switches were. He educated us, gave us peace of mind, and helped us make informed decisions. From 8am-4pm he worked in our basement with a smile on his face and calm demeanor. So thankful for him taking the time to help us. Truly an amazing experience.

Brandon was our technician and he did a wonderful job putting in a new water heater I can't believe it could be done in one afternoon many other places I called they were saying Friday Saturday well when you have to take a shower to go to work you really don't want to that many days.

Quincy from Precision heating and cooling was great. My furnace was not coming on, but it was trying, and it’s 10° outside. He was able to fix the problem quickly and explained what the problem was. I was so relieved. The furnace is 11 years old, but has been well maintained by Precision. Quincy is a good knowledgeable man. I recommend Precision, and Quincy, in particular, for heating and cooling issues.

Our service technician, Jon, did an excellent job installing a new ion rod in our water heater and put on new couplings that were corroding at the connections due to Incorrect parts installed on our copper tubing to our hot water heater by ABC. John was very courteous, knowledgeable, and answered all of our questions. I would definitely use them again and I give John an A+. We replaced our old ion Rod with the newer Corro- Protec electric rod with a 20 year mfg warranty because we are on a well and this will stop corrosion and eliminate the sulfur smell in the hot water.

Had some issues shortly after the bad cold snap with our furnace. Walter came out, troubleshot, and determined the part was on backorder -- but still was able to give us a short-term workaround (so we had heat!) until the part came in. As soon as it came in, he got here ASAP and installed it quickly. Great guy, super helpful! Once the Precision folks get in your house, you're in good hands.

We had two of Precision’s employees (Carlos & Jonah) who came out today and:
1) restored proper drainage to our plumbing system;
2) inspected our main sewer line via camera footage;
3) as well as quoted a fair price for their services today, and an upcoming installation.
Because of them, I’m proud to call myself a Precision Member!
On 2/27/2026 we had Precision install a backwater valve on our property to prevent flood damage to our home. The team they sent out ( John, Antonio, and Jonah) were friendly, professional, worked hard, and did a great job.

My experience with Precision Today Plumbing was outstanding for a one day service that had 3 different technicians coming in for one day and was able to complete the job perfectly! David was great, very nice, took the time to explain what he was going to be doing , and extremely knowledgeable and professional! Definitely did exactly what he needed to do and everything checked out perfect! Thank you David! I also wanted to include 2 more technicians that I thought was a separate review!! Ari was our 1st technician and he was also very nice, never felt like I was being rushed to make a decision, explained my options and helped me to make the right decision ! Very knowledgeable and professional! Would highly recommend Ari! My 3rd technician was Arvy, excellent technician too! Went above and beyond to make sure our new toilet was just perfect before he left! Very polite, and informative, and extremely professional!! I couldn’t have asked for better technicians !!! Even the girls from Customer Service were amazing and also kept me informed with everything!!!! Great service from all!!!! Keep up the great work!!!! 👍

2nd Review- 5 stars plus review for Precision Today Plumbing and Carl R. And Ari! We had another issue with a second toliet and Ari first came out who we had met once before was very nice and looked things over and told us he thought it was a minor issue.
He said he had to have one of their plumbers come and fix the problem! The plumber whose name was Carl R. Was super nice and very professional! He definitely fixed the minor problem, but as he was working on it more issues were appearing, so he called me over and started telling me things didn’t look the greatest for other certain things. He told me my options never pressured me in any way and recommended a new toilet, after thinking about it and realizing that might be the best way to go I went for it! He did a fantastic job, very efficient and within a reasonable time. Carl went above and beyond and gave us the best service! We couldn’t be more happier with the great service and would highly recommend Carl R. and Precision Today Plumbing!!! GREAT JOB, GREAT TOLIET, GREAT JOB CARL R. !!!!!!!!!! 👍😊